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Medway City Veterinary Centre is a CVS-owned small-animal practice in Rochester, established in 1988, with on-site X-ray and ultrasound, an in-house laboratory, RCVS General Practice status, and Cat Friendly Clinic Silver accreditation. The clinic offers routine care alongside medical, surgical, and selected referral services. Recent feedback is mixed overall: many owners praise the team’s kindness, urgent help, and aftercare, while some reviews raise concerns about communication, examination thoroughness, and appointment access.
Vets Now (Ashford) is part of the IVC Evidensia group and focuses on emergency and out-of-hours care for small animals, including video consultations. The clinic appears geared toward urgent and critical cases, with owner feedback describing prompt triage, overnight or multi-day admission, and supportive nursing care. Recent reviews remain broadly positive about the clinical team’s kindness and professionalism, though some owners raise concerns about fees, communication around costs, and parts of the access process.
Faversham Veterinary Clinic presents itself as an independent, family-run practice and promotes membership-style plans aimed at reducing routine and in-house care costs. Its website lists in-house surgery, X-rays/ultrasound, and lab tests, alongside routine care such as vaccinations and injections. Recent feedback is largely very positive, especially around calm handling of nervous or energetic pets, clear communication, and supportive follow-up, though one reviewer was unhappy about being asked to wait outside during a vaccination visit and not meeting the vet.
Pennard Vets Borough Green is part of the Pennard Vet Group and operates as a smaller local branch backed by the wider team for some procedures and urgent care. The website lists a broad range of small-animal services, including in-house laboratory work, and care for common pets as well as several small exotic species. Recent feedback continues to highlight calm, low-stress handling for anxious pets, clear treatment choices, and compassionate support during difficult moments.
- •Reviews repeatedly describe a very compassionate, unhurried service, especially from Laura, with clear explanations and a calm manner during an emotionally difficult time. - Families often value the home-setting experience, saying pets could stay on their own sofa or in the garden, surrounded by family, rather than going through a standard clinic visit. - Several reviews mention a strong focus on comfort and dignity, including sedation to relieve pain, treats or biscuits, and gentle, respectful handling throughout.
- •Friendly, welcoming service is a consistent theme, especially at reception, with several owners describing staff as caring, polite and approachable. - Exotics remain a clear strength in owner feedback, with reviewers mentioning chinchillas, ferrets, tortoises, guinea pigs and birds, alongside positive comments from rabbit and cat owners. - Time and explanations are valued: reviewers mention being given helpful information, being treated kindly, and feeling their pets were handled with care.
- •Recent feedback is mostly very positive, with many owners describing the team as friendly, caring, helpful, and professional. - Emergency access stands out as a recurring strength, with reviewers mentioning quick appointments, late-evening care, and reassuring treatment in urgent situations. - Owners of cats, dogs, puppies, and older pets often say vets take their time, explain things clearly, and handle animals gently.
Margetts & Associates Ltd is a veterinary practice in Gillingham that is also listed as a Veterinary Nurse Training facility. Recent feedback is largely very positive, with owners often praising caring staff, easy booking, and quick access to appointments, including same-day in one review. Pets being calm and happy to visit is a recurring theme, though one reviewer reported a poor experience around communication after a pet died at an emergency vet.
- •Compassionate end-of-life care is a standout theme, with several owners describing kind, sensitive support during euthanasia and bereavement. - Communication is consistently praised, especially around diagnosis, treatment plans, medication, aftercare and follow-up. - Surgical care gets strong feedback, including keyhole spays with smooth recovery and urgent bladder stone surgery handled with clear explanations.
The Shreen Veterinary Group in Gillingham is part of IVC Evidensia and provides routine veterinary care for cats, dogs and several small pets, alongside emergency care. Website-listed services include consultations, vaccinations, neutering, microchipping, dental care and nail clipping, and the practice also references a Pet Health Club proactive healthcare plan. Recent feedback is largely very positive, with repeated praise for friendly staff, clear explanations and compassionate care, though one owner reported a disappointing nail-clipping visit and a lack of practical help on arrival.
