Canterbury Sturry Road Vets4Pets Ltd

Canterbury Sturry Road Vets4Pets Ltd is part of the Vets4Pets group, and the practice is owned and run by vet Craig Mitchell and registered veterinary nurse Shelly Thorne. The website describes a modern, well‑equipped clinic with in‑house diagnostics (including an in‑house lab, digital X‑ray and ultrasound) and a hospital ward with separated dog and cat wards.

Based on the clinic’s stated capabilities, it appears set up for more than routine consults: endoscopy is offered for minimally invasive diagnostics/procedures, and the practice lists advanced areas including ophthalmology and orthopaedic surgery, plus chemotherapy/cancer treatment and blood transfusions. In the latest reviews available to us, owners repeatedly mention clear explanations from the vet, and there’s also a complaint about a nail-clipping charge not being explained upfront (quoted as £25).

Services

From the clinic website summary and available review details, services mentioned include

• •Consultations and treatment planning, with multiple reviewers noting the vet explained findings clearly.
• •Dentistry (a reviewer mentions discussion of future dental needs/teeth).
• •Diagnostics and imaging: in‑house laboratory testing (biochemistry, haematology, electrolytes), blood pressure monitoring, digital X‑ray, and ultrasound.
• •Endoscopy (rigid and flexible endoscopes for minimally invasive diagnostics/procedures).
• •Surgery and anaesthesia: operating theatre, soft tissue surgery (including ears/skin) and ear surgery listed.
• •Hospitalisation: hospital ward, separated dog & cat wards, and an isolation unit.
• •Blood transfusions (including “in‑house blood transfusions”).
• •Chemotherapy & cancer treatment (listed on the website).
• •Ophthalmology and orthopaedic surgery (listed specialties).
• •Nurse clinic, weight clinic, and nutritional advice.
• •Microchipping.
• •Pet passport / animal health certificate.
• •Rabbit medicine and testing and small mammal medicine and surgery.

Emergency cover is stated as provided when the clinic is closed via Vets Now Herne Bay, with standard consultation fees starting from £324.50.

Pricing

• •A reviewer reports being charged £25 for claw clipping, and claims this wasn’t communicated upfront.
• •Out-of-hours emergency cover (via Vets Now Herne Bay) is stated to have standard consultation fees starting from £324.50.

People

• •Craig Mitchell (vet) – named as an owner and, in a recent review, described as friendly and helpful and as explaining everything very clearly.
• •Shelly Thorne (Registered Veterinary Nurse) – named as an owner on the clinic website.
• •The wider team is credited in reviews with supportive gestures after a pet’s death (one owner reports receiving flowers and a card the next day).

Reviews

Google rating: 4.9 stars from 279 reviews. “”

• •Owners frequently mention clear communication, especially vets explaining examinations and next steps (including dental/teeth considerations).
• •Reports of helpful scheduling in an urgent situation, including arranging a same-day appointment after an online booking.
• •Several reviews describe staff as friendly/polite and good with cats and dogs over long-term care.
• •A negative theme appears in a repeated complaint about an unexpected £25 nail-clipping charge, described as not being disclosed upfront.