Warren House Veterinary Group - Walderslade Surgery
#5 Vet in Chatham, Kent
Warren House Veterinary Group - Walderslade Surgery – Vets in Chatham
Clinic Overview
Warren House Veterinary Group – Walderslade Surgery is part of the Warren House Veterinary Group, a network of four small-animal practices operating since 1982. The clinic is set up for routine and ongoing small-animal care (cats, dogs and rabbits), with the website describing preventive, diagnostic and medical services. In the latest reviews, owners repeatedly mention long-term use (including “over twenty years”), being welcomed by pets’ names at reception, and vets giving advice and helping anxious or older pets feel at ease—alongside one contrasting report of a stressful, delayed appointment with a kitten and no apology for the wait.
Services
Based on the website and the latest written reviews available to us, the clinic is described as providing
- •Preventive care (website)
- •Diagnostics (website)
- •Medical care (website)
- •Support with new diagnoses in older pets (review mentions help and consideration during a “first diagnosis” for an older dog)
- •Advice for new puppy owners (review mentions “good advice” and an environment that suited the owner and puppy)
Species explicitly mentioned
- •Cats
- •Dogs
- •Rabbits
People
Named staff mentioned in reviews
- •Michelle Hadley (role not stated): described as “second to none when it comes to experience and knowledge” by a long-term client.
- •Naomi (role not stated): also credited for “experience and knowledge” by the same long-term client.
- •Amanda (vet): one owner says she “put my dogs at ease” and had a “great bedside manner.”
- •Sue (reception) and Pam (reception): repeatedly mentioned positively; examples include being “fantastic,” “beyond helpful,” and welcoming pets “by name” and showing interest.
Reviews
Google rating: 4.7 stars from 160 reviews. “”
- •Multiple owners describe friendly, helpful staff and say they wouldn’t go anywhere else, including a client who has used the practice for over twenty years.
- •Reception staff are repeatedly singled out for remembering pets by name and being notably helpful.
- •Several reviews mention vets putting dogs at ease and offering useful advice, including around a new diagnosis in an older dog.
- •One reviewer reports a 25-minute late appointment, a stressful wait with a young kitten near barking dogs, and no apology or reassurance, and disputes the practice’s claimed follow-up.
Animals Treated at Warren House Veterinary Group - Walderslade Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Warren House Veterinary Group - Walderslade Surgery
Opening Hours
Hours
Reviews for Warren House Veterinary Group - Walderslade Surgery
Note: Showing the 5 most recent Google reviews out of 160 we track in total. Recent reviews may not be representative of overall sentiment.
marice cass
a month ago
Always friendly and professional, I wouldn’t go anywhere else.
Matt Donner
3 months ago
Lovely people here.
Eugen Chirilov
3 months ago
Marius Constantin
4 months ago
Nice people and very good doctors
J P
5 months ago
Incredible veterinary surgery. Have been using them for over twenty years now. Michelle Hadley and Naomi are second to none when it comes to experience and knowledge. The ladies on reception (especially Sue and Pam) are always kind, caring, considerate and just beyond helpful. I wouldn’t go anywhere else. Kevin is loved here as were our previous boys, Gary and Steve. Kindness personified.
J P
2 months ago
Incredible veterinary surgery. Have been using them for over twenty years now. Michelle Hadley and Naomi are second to none when it comes to experience and knowledge. The ladies on reception (especially Sue and Pam) are always kind, caring, considerate and just beyond helpful. I wouldn’t go anywhere else. Kevin is loved here as were our previous boys, Gary and Steve. Kindness personified.
Jessica Arthur-Hobbs
3 months ago
Avoid if possible. Appointment was 25 minutes late. We had to sit with a 4 month old kitten in a tiny room with 5 dogs barking whilst not knowing how late they were going to run. Nobody even bothered to apologise to us for the 25 minute delay. When my husband asked how much longer we would be waiting he was told we were 'next' with no indication of how long. I was so anxious about my kitten I nearly had a panic attack. No care given by receptionist or vets. Receptionists seemed very excited about the dogs and were very polite to their owners so might be an okay vet for a dog owner? Extremely stressful experience, won't be returning and would recommend looking elsewhere, especially if you have a cat! So shocked we didn't even get a sorry for the wait! Not acceptable. Edit: Just to respond to the response below, nobody from the practice has contacted me or spoken to me at all and I have not spoken to anybody from Warren House since this event. Not sure why they're saying I have!
Pete Moody
4 months ago
Very friendly, helpful staff. A nice environment for both myself and puppy. Got good advice
Vince Hibbitts
6 months ago
Good service. Receptionists Sue and Pam are fantastic. Welcomed my pets by name, showed interest. Vet Amanda was great and she put my dogs at ease with a great bedside manner.
Rebekah Church (French)
11 months ago
10/10 would recommend this vets office! The help and consideration given to our old pup with a new and first diagnosis was stellar! Thank you so much for your kindness and caring hearts!
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