
Sittingbourne Vets4Pets Ltd, located in Sittingbourne, Kent, is a highly-rated veterinary clinic with a Google Maps score of 4.7 stars from 193 reviews. This rating is a strong indicator of client satisfaction, given the substantial number of reviews.
The clinic offers a range of services, including emergency veterinary care available during extended hours, and serves as a training facility for veterinary nurses, highlighting its role in professional development and commitment to high-quality care.
Customer feedback is predominantly positive. Elizabeth Percy and Sabrina Stockwell both express gratitude for the respectful and compassionate treatment their pets received, with Stockwell noting a marked improvement over previous experiences at other clinics. Natalie Simmons praises the approachable and caring staff, emphasizing the positive interactions her reactive cat has with them.
However, not all experiences have been flawless. Kayleigh Rowlingson Clarke shares concerns about inconsistent staff warmth and issues with appointment scheduling, as well as discrepancies in cost estimates for procedures. Despite these challenges, she acknowledges the excellent out-of-hours care and individual staff members who made a positive impact, such as a staff member she identifies as Emily.
Aubrey Anderson's review underscores the clinic's professionalism and effective communication, especially during stressful procedures like neutering, where timely updates provided reassurance.
Pricing transparency appears to be an issue based on Clarke's review, with reported variances in quoted and actual costs for services, such as X-rays ranging from £400-£750.
Overall, Sittingbourne Vets4Pets Ltd is well-regarded for its compassionate care and professional service, though there is room for improvement in pricing consistency and appointment management.
Note: Showing the 5 most recent Google reviews out of 195 we track in total. Recent reviews may not be representative of overall sentiment.
3 weeks ago
a month ago
Ripped off completely by this vets, having spoken to other people I should never have gone to them and are known for this. Avoid at all costs. Management have slopey shoulders too, would rather defer you to another practice rather than deal with issues fairly and professionally when faced with complaints.
3 weeks ago
Brilliant vet always respect your animals
3 months ago
Brilliant vet always respect your animals
9 months ago
9 months ago
Fantastic services,very friendly staff and helpful and a very pleasant atmosphere..I recomend their services sincerely
9 months ago
I want to thank all the staff at Vets 4 Pets Sittingbourne for the compassion and professionalism we received having to make the hardest decision for our elderly cat. The level of care was very much appreciated and we are very grateful. It’s was so much better than the service with received years ago at another local vets. So glad we moved our pets to Vets4Pets
a year ago
Lovely caring staff who are easy to talk to. I feel heard and respected during consultations. My reactive cat also doesn't react negatively to them, despite what is wrong with him, which tells me a lot. Wouldn't go anywhere else.
a year ago
2 Stars as some of the staff are godsends and that’s the only reason. Emily I think her name was, was the best one there. She had such a kind soul and loved my dog like her own. Others were lovely and can really feel the warmth from some of them. Some however don’t give off the loving feeling and are just there to do a job. My dog is just over a year old and had small appointments before which were fine however with his big appointments recently it has been a shambles. We rushed the dog to the out of hours one Saturday night and they was fantastic. Advised to book a check up with my vet in a couple days which I done so. The lady came across cold. Paid no attention to my dog and he was so anxious to be there with his bad leg. Advised needed an xray and was quoted £400-500. Xray was booked for the following week and when I got there was told it will be £750 roughly depending on final X-rays taken. Similar things have happened before with incorrect quotes but only with in the tens of pounds not hundreds. But it had to be done so we paid. Collected him and all was fine advised continue crate rest and we will do a check up in 4 weeks. That check up has now been moved 5 times of which I have had to rearrange work each time to take him and last minute I’m told it’s cancelled and to move to the following week or a few days later. Iv cancelled this all together as luckily he’s absolutely fine and back to himself and will be moving his elsewhere to somewhere where there is more warmth and the appointment doesn’t get moved where there is a potential need for surgery.
a year ago
Vets4pets Sittingbourne were absolutely amazing with my dog today. He went in for neutering I was very anxious and so was he. They completely put my mind at ease with whatsapp updates and treated him with the upmost care and respect. He is now home resting. From the reception staff to vets they are so professional and friendly I can't thank them enough.
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