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Recent feedback is very positive overall, with repeated praise for the team’s manner and care.
Elands Veterinary Clinic in Sevenoaks has been operating since the 1980s and is now part of VetPartners. The clinic offers routine preventive care, dentistry, minimally invasive surgery and emergency veterinary services, and also serves as a veterinary nurse training facility. Recent feedback is largely very positive about the care from the vets, nurses and wider team, with most criticism centred on reception or management communication in a small number of reviews.
Companion Care (Folkestone) Ltd is a Vets for Pets practice in Folkestone, and the website names Dr Cormac Higgins as Practice Owner (Joint Venture Partner and Veterinary Surgeon). It presents itself as a modern, well-equipped clinic with an in-house lab and pharmacy, digital and dental X-ray, ultrasound, separate cat and dog waiting areas and wards, an isolation unit, and an operating theatre. When the clinic is closed, emergency cover is provided through Vets Now.
- •Recent feedback includes strong experiences from cat owners, with praise for calm handling, responsiveness and dental aftercare. - Several reviewers describe the team as friendly and helpful, with named praise for Joanna, Dawn and Catrina. - Positive reviews also mention diagnostic work helping to identify and manage ongoing health issues, including gastrointestinal problems and thyroid-related treatment changes.
- •Strong praise for some clinical care: Owners highlight clear explanations, compassionate handling, good follow-up care and successful treatment outcomes. - Emergency response stands out in one review: A dog hit by a car was reportedly met by a team ready for emergency surgery on arrival after the owner called ahead. - Service and admin concerns recur: Several negative reviews focus on rude or unhelpful reception interactions, difficulty getting appointments, and frustration over pet plan or policy handling.
- •Communication and aftercare stand out: owners describe being kept informed from first consultation through to post-operative follow-up. - Flexible, helpful service is a recurring theme: several reviewers mention last-minute urgent appointments, appointments arranged around schedules, and supportive reception staff. - Handling of nervous pets and anxious owners is often praised: reviewers say the team takes time to explain things clearly, reassure worried owners, and help pets settle during visits.
Our Score (60/100)
- •Owners frequently describe the team as friendly, polite, caring and professional, with vets seen as informative and reassuring. - Communication is a consistent strength: reviews mention clear explanations about treatment, puppy care, home aftercare and warning signs to watch for. - Pets are often described as being handled well, including a cat being helped to feel at ease for vaccinations and careful treatment for dogs, cats and guinea pigs.
- •Jade (receptionist): praised for handling booking, support and communication through a puppy's hernia operation. - Rushda (vet): highlighted for listening carefully, explaining the plan clearly and answering questions without rushing. - Kelly (nurse): described as lovely and attentive during the same surgical experience.
Recent feedback also regularly praises the wider team as friendly, welcoming, caring, and professional.
- •Recent positive feedback often highlights a friendly, local feel, with several customers praising the team’s professionalism, knowledge and willingness to go the extra mile. - Reviews continue to mention quick help when needed, including an immediate appointment for an injured cat and flexible, sympathetic care afterwards. - There is also praise for the clinic’s longer-term support, including care for older pets and compassionate help at the end of life.