Gillingham Kent Vets4Pets Ltd

- Strong praise for some clinical care: Owners highlight clear explanations, compassionate handling, good follow-up care and successful treatment outcomes. - Emergency response stands out in one review: A dog hit by a car was reportedly met by a team ready for emergency surgery on arrival after the owner called ahead. - Service and admin concerns recur: Several negative reviews focus on rude or unhelpful reception interactions, difficulty getting appointments, and frustration over pet plan or policy handling.

Gillingham Kent Vets4Pets is a Vets4Pets practice in Gillingham, Kent. The clinic appears set up for routine consultations, follow-up care and urgent cases, with reviews describing clear explanations, treatment options and emergency support when owners called ahead. Recent feedback is mixed: alongside praise for compassionate care and good recoveries, some owners report concerns about communication, policy handling and added charges.

Services

•Routine consultations and treatment: Reviews describe pets being seen for general health problems, including a cat with open sores that was assessed, treated and given advice to help prevent the problem recurring.
•Urgent and emergency care: One owner says the team was ready to carry out emergency surgery when their dog arrived after being hit by a car, following a phone call on the way.
•Care planning and follow-up: Owners mention being kept informed, having options explained, and seeing good progress at follow-up appointments.
•Preventative support: Reviews mention advice around prevention, and one recent complaint references vaccinations and flea/worm treatment as part of ongoing care arrangements.
•Training facility: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews raise some concerns about extra fees, vaccination restart charges, and pet plan or policy issues, with a few owners feeling costs were not explained well.

People

•Magda (vet): Praised for being kind, compassionate and reassuring, with one owner highlighting her clear explanations, treatment advice and preventative guidance for their cat.
•Reception team: Mentioned positively in one review for being helpful on the phone, although other recent feedback is critical of reception manner and service.
•Clinical team: One owner describes the vets being ready to operate immediately in an emergency and says the team also supported a family member who was in shock.

Reviews

Google rating: 4.3/5 from 339 reviews. Recent written feedback is mixed, with both very positive and very negative experiences described.

•Strong praise for some clinical care: Owners highlight clear explanations, compassionate handling, good follow-up care and successful treatment outcomes.
•Emergency response stands out in one review: A dog hit by a car was reportedly met by a team ready for emergency surgery on arrival after the owner called ahead.
•Service and admin concerns recur: Several negative reviews focus on rude or unhelpful reception interactions, difficulty getting appointments, and frustration over pet plan or policy handling.
•Cost and communication are the main complaints: Some reviewers say they were given incorrect information or faced unexpected charges, and one review makes a serious allegation that concerns were not properly listened to during an emergency puppy consultation.

Reviews for Gillingham Kent Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 339 we track in total. Recent reviews may not be representative of overall sentiment.

Kathryn Stracey

3 weeks ago

Receptionists are rude , look down nose at you . never any appointments and then want £ 20 to restart your vaccination s. Which are supposed to get in our pet plan . Never get your flee work treatment , go in for it, no it has been sent in post takes weeks arrive . Always adding extra fees . Go to a proper vets my advice .

julie harris

1 month ago

Brilliant vets! Cannot recommend enough!

On2Wheels

6 months ago

Very poor service after they made a mistake & cancelled a pet care policy. Their error but wouldn’t make the situation right. Their attitude was appalling. Only bothered about money not animal welfare.

Lisa Bayliss

Took my cat to the Gillingham Vets for Pets . I was really upset because she had big open sores on her. Ginge saw the vet whose name was Magda she was so kind and compassionate and put my mind at rest and gave the relevant treatment which is working🤞. Magda was lovely . It was so reassuring her explaining everything and advising what to do to prevent this happening again. I would recommend her and Vets for Pets . I meant to say the girl on reception that I spoke to on the phone was lovely to.

Xanderpwnedya XPY (Xanderpwnedya)

7 months ago

Every time I’ve brought my cat to this practice they’ve been brilliant. They’ve always been great at keeping me informed, their advice is great and where possible they always give me options for my animals care. What treatment my mog has had, has always gone well and during follow ups have shown good health/recovery so clearly it’s been done to a good standard. They clearly know what they are doing and I’ve full confidence in these guys. Thanks so much :)

James Seyfang

8 months ago

Brilliant staff, our dog was hit by a car and we rushed him here, calling them on the way to let them know what had happened, the vets were ready to perform emergency surgery as soon as we arrived and the team looked after my wife who was in shock after what had happened. Long road ahead but it looks like he’ll make a full recovery.

Odd Squad Gaming

On three separate occasions I have been told information by staff that is untrue costing me money that didn’t need to be spent would highly recommend going elsewhere