Gillingham Kent Vets4Pets Ltd

- Friendly, professional care is a recurring positive: Several owners describe the reception staff, nurses and vets as helpful, friendly and reassuring. - Urgent care is a standout in positive reviews: Owners report quick action in emergencies, including immediate help for an injured dog and prompt same-day attention for a guinea pig. - Communication and service experience divide opinion: Some reviewers praise clear explanations and being kept informed, while others describe rude reception interactions or poor handling of problems.

Services

•Routine consultations and treatment: The practice sees pets for general health problems and treatment, with reviews mentioning care for issues such as open sores in a cat and a same-day appointment for a guinea pig.
•Urgent and emergency care: Owners describe the team acting quickly in urgent situations, including a dog that was attacked by another dog and another case where staff were reportedly ready for emergency surgery after a road traffic accident.
•Care planning and follow-up: Reviews mention being kept informed, having options explained, and seeing good progress at follow-up appointments.
•Preventative support: Owners mention advice on preventing repeat problems, and reviews also reference vaccinations, flea treatment and worming as part of ongoing care.
•Small pet assessment and referral onward when needed: Recent feedback shows the practice seeing small pets including guinea pigs and rats, with one owner saying their rat was assessed and then referred to an exotic vet for more specialist input.
•Training facility: The clinic is listed as a Veterinary Nurse Training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews on cost are mixed: some owners focus on the quality of care, while others complain about extra fees, vaccination restart charges, pet plan issues, and a charge for a brief consultation that led to referral onward.

People

•Magda (vet): Praised for being kind, compassionate and reassuring, with one owner highlighting her clear explanations, treatment advice and preventative guidance for their cat.
•Reception team: Recent reviews are mixed, with some owners describing reception staff as lovely, friendly and helpful, while others criticise manner and service.
•Nursing and clinical team: Recent feedback includes praise for a friendly nurse and for vets and staff acting quickly and professionally in emergencies.

Reviews

Google rating: 4.3/5 from 343 reviews. Recent written feedback is mixed, with both strong praise and sharp criticism.

•Friendly, professional care is a recurring positive: Several owners describe the reception staff, nurses and vets as helpful, friendly and reassuring.
•Urgent care is a standout in positive reviews: Owners report quick action in emergencies, including immediate help for an injured dog and prompt same-day attention for a guinea pig.
•Communication and service experience divide opinion: Some reviewers praise clear explanations and being kept informed, while others describe rude reception interactions or poor handling of problems.
•Fees and policy issues are the main negatives: Complaints include added charges, vaccination restart fees, pet plan problems and frustration when a brief consultation resulted in referral costs on top.

Reviews for Gillingham Kent Vets4Pets Ltd

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Reviews from pet owners who enquired with Gillingham Kent Vets4Pets Ltd through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 343 we track in total. Recent reviews may not be representative of overall sentiment.

Karen Pittock

3 months ago

Lovely reception staff , nurse and vet . All professional and very helpful and friendly

Dean Mathieson

4 months ago

Honestly, they were amazing with our little guinea pig. Same day appointment, and the vet was so nice.

Odd Squad Gaming

One of the worst vets Iv even been too Would highly recommend going elsewhere

Alice Sivyer

Went there due to my rat having a very large hard lump under his chin. Vet looked over, wasnt sure what it was, is going to refer me to an exotic vet... for a 2 minute appointment cost me £60... for them to say that they will refer me which will cost me even more money.

Andy

6 months ago

Attended for an emergency as our dig Hugo was attacked by another dog. The staff abd vet was fantastic. Didn't even question us, they had our Hugo straight it to help and sort him out. A fantastic bunch of staff and vats. Will definitely recommend.

Kathryn Stracey

7 months ago

Receptionists are rude , look down nose at you . never any appointments and then want £ 20 to restart your vaccination s. Which are supposed to get in our pet plan . Never get your flee work treatment , go in for it, no it has been sent in post takes weeks arrive . Always adding extra fees . Go to a proper vets my advice .

julie harris

Brilliant vets! Cannot recommend enough!

On2Wheels

1 year ago

Very poor service after they made a mistake & cancelled a pet care policy. Their error but wouldn’t make the situation right. Their attitude was appalling. Only bothered about money not animal welfare.

Lisa Bayliss

Took my cat to the Gillingham Vets for Pets . I was really upset because she had big open sores on her. Ginge saw the vet whose name was Magda she was so kind and compassionate and put my mind at rest and gave the relevant treatment which is working🤞. Magda was lovely . It was so reassuring her explaining everything and advising what to do to prevent this happening again. I would recommend her and Vets for Pets . I meant to say the girl on reception that I spoke to on the phone was lovely to.