Companion Care (Folkestone) Ltd – Vets in Folkestone
Clinic Overview
Companion Care (Folkestone) Ltd is a veterinary clinic located in Folkestone, known for its inclusion within the Pets at Home store at Park Farm Retail Park. The clinic specializes as a Veterinary Nurse Training facility, offering essential services for pet owners in the area.
The clinic's Google Maps rating stands at 4.2 stars based on 91 reviews, indicating a generally positive reputation, although not without some concerns. The reviews reveal a mix of experiences. On the positive side, recent reviewers like Jozef Vroemen and Amy Glover praised the clinic for its friendly and efficient staff, highlighting successful treatments for their pets, such as emergency care for a limping cat and precise neutering procedures for kittens.
However, there are notable criticisms that potential clients should consider. Several reviews cite issues with customer service and consistency. A recurring complaint involves the quality of interactions with certain staff members, specifically a receptionist named Linda, who was described as patronizing. Additionally, some patrons have expressed dissatisfaction with the lack of consistency in service recommendations and pricing, as well as the need for outsourcing certain procedures, which led to additional costs and inconvenience.
While the clinic has received commendations for its veterinary staff and successful treatment outcomes, potential clients should be mindful of these mixed reviews, particularly regarding customer service interactions and service consistency. For pet owners in Folkestone seeking veterinary care, Companion Care offers a range of services, but it may be beneficial to inquire about specific procedures and costs upfront to avoid unexpected expenses.
Contact
Special Services
Animals Treated at Companion Care (Folkestone) Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Companion Care (Folkestone) Ltd
Opening Hours
Hours
Reviews for Companion Care (Folkestone) Ltd
Note: Showing the 5 most recent Google reviews out of 93 we track in total. Recent reviews may not be representative of overall sentiment.
Katie Callingham
2 months ago
Please be aware that although opening times say open on Sundays. They are not. They are only open for emergency visits and that is only for those registered to them.
Rebekka Jarrett
2 months ago
Linda needs additional training on customer service, her knowledge on offers is limited and incorrect when asked if there was someone else to speak to she just put us on hold. Would avoid using them because of the miserable cow, I registered my fur babies a long time ago and was calling on behalf of a family member who is now going to move his pets too
Jozef Vroemen
a week ago
My cat wasn’t registered with Vets for Pets but seen nevertheless on a Saturday when she came home limping. Very friendly secretaries and vet. Thank you.
Jozef Vroemen
2 months ago
My cat wasn’t registered with Vets for Pets but seen nevertheless on a Saturday when she came home limping. Very friendly secretaries and vet. Thank you.
Amy Glover
a month ago
The staff were incredibly friendly and efficient, and my kittens were successfully neutered there. Their wounds are healing well, and they did a fantastically clean and precise job.My kittens were calm, happy and received excellent care throughout their visit.
Amy Glover
3 months ago
The staff were incredibly friendly and efficient, and my kittens were successfully neutered there. Their wounds are healing well, and they did a fantastically clean and precise job.My kittens were calm, happy and received excellent care throughout their visit.
J0sh6 _
4 months ago
Great vets and staff out the back helped a lot with our puppy but for the 1 miserable receptionist I don’t recommend you speak to her we’ve had a few bad experiences and now we are looking into a different vets just for that reason her name is Linda and if you speak to her ask for someone else for example today I asked about when was our a question on why we was giving our puppy 1 and a half tablets now it’s going up to 2 and a half and she said “well you do know dogs grow and put on weight “ very patronisingly and me having dogs my whole life I find it very disrespectful and when I said should I get him weighed she said if you want like she doesn’t have a care in the world
J0sh6 _
2 months ago
Great vets and staff out the back helped a lot with our puppy but for the 1 miserable receptionist I don’t recommend you speak to her we’ve had a few bad experiences and now we are looking into a different vets just for that reason her name is Linda and if you speak to her ask for someone else for example today I asked about when was our a question on why we was giving our puppy 1 and a half tablets now it’s going up to 2 and a half and she said “well you do know dogs grow and put on weight “ very patronisingly and me having dogs my whole life I find it very disrespectful and when I said should I get him weighed she said if you want like she doesn’t have a care in the world
Chelsea Beaton
6 months ago
We used to love these vets but recently haven’t been happy with the service. There is zero consistency in what we’re told, from recommendations, to pricing, to the logistics (we have to outsource a scan to another vet which I am having to pay for even though it’s not my fault they don’t have the equipment). Was told they arranged it and did the transport, now that’s not the case. And all this is at a massive cost to me considering that a couple years ago a vet noticed tartar on the teeth but didn’t recommend any cleaning treatments just brushing at home. Well now that’s not covered by insurance because it’s a pre existing condition. Which didn’t tell us they could clean professionally. Now my cat is losing most of her teeth. We will be switching vets once all this is over.
Lee Charles
6 months ago
Absolutely disgraceful service at Folkestone Branch. We attended to have our rescue Jack Russel immunised with her first jab as previously booked in following a vet check a couple of weeks before. This time we saw a different VET. A younger gentleman who checked our rescue dog again and this time claimed she had an ear infection and needed drops and antibiotics before they started the jab process. I explained that I found this hard to believe as she had been checked only 2 weeks prior and was absolutely fine in herself. Ended up costing £90 for drops. Took her to our local vets and advised no infection in her ears. These VETS are simply ripping people off… Warning do not use!!
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