Companion Care (Folkestone) Ltd – Vets in Folkestone
Clinic Overview
Companion Care (Folkestone) Ltd operates as a Vets for Pets practice; the website describes it as a locally owned practice and names Dr Cormac Higgins as Practice Owner (Joint Venture Partner and Veterinary Surgeon). It presents itself as a modern, well-equipped clinic with an in-house lab and pharmacy, digital X-ray, ultrasound, and separate cat/dog waiting areas and wards, plus an isolation unit and operating theatre.
From the latest reviews available to us, owners most often mention
- •Routine procedures carried out successfully, including kitten neutering with good healing reported.
- •Willingness to see unregistered pets for urgent problems (a limping cat was reportedly seen on a Saturday despite not being registered).
- •A recurring downside around front-desk interactions, with multiple reviewers naming a receptionist (“Linda”) and describing patronising or unhelpful communication.
- •Conflicting experiences on consistency and costs, including one review alleging unnecessary treatment and another describing inconsistent advice/pricing and being sent elsewhere for a scan.
Services
Services and capabilities described on the website include
- •Diagnostics & monitoring: in-house laboratory testing (biochemistry, haematology, electrolytes), blood pressure monitoring, digital X-ray, dental X-ray, ultrasound, and Tonopen eye-pressure testing.
- •Surgery & anaesthesia: operating theatre, anaesthesia, soft-tissue surgery, airway surgery, orthopaedics (including cruciate surgery and fracture repair).
- •Preventive/routine care: microchipping, prescriptions, nurse clinics, weight clinic, and health plans.
Services specifically mentioned in reviews include
- •Neutering (kittens).
- •Vaccinations (first jab appointment described).
- •Treatment for a suspected ear infection (ear drops/antibiotics were discussed in a review; another vet reportedly disagreed with that diagnosis).
- •Dental problems were discussed indirectly (tartar noted previously; later tooth loss and dental treatment/insurance implications were described by one reviewer).
Out-of-hours/emergency: the website states that when closed, the clinic provides emergency cover via Vets Now.
Other: the clinic is listed as a Veterinary Nurse Training facility.
Pricing
- •One reviewer reports being charged £90 for ear drops during a consultation where an ear infection was diagnosed.
- •Another reviewer describes inconsistency in pricing and “massive cost” overall, but does not provide specific figures.
People
- •Dr Cormac Higgins is named on the website as Practice Owner (Joint Venture Partner and Veterinary Surgeon).
- •Front desk: multiple reviewers name a receptionist, “Linda,” and describe problems including being put on hold when asking for someone else, limited/incorrect knowledge about offers, and a patronising tone when answering medication/weight questions.
- •Clinical team (not named in reviews): reviewers separately describe a friendly vet and secretaries when their limping cat was seen, and report successful kitten neutering with wounds healing well.
Reviews
Google rating: 4.2 stars from 93 reviews.
- •Positive clinical outcomes reported: kitten neutering described as “clean and precise,” with calm kittens and good healing.
- •Access for urgent issues: one owner says their unregistered cat was still seen when it returned home limping.
- •Front-desk experience is a repeated pain point: several reviews focus on one receptionist by name (“Linda”), describing rude/patronising communication and poor customer service.
- •Inconsistency and trust concerns: one reviewer describes changing recommendations/pricing and confusion over whether the practice would arrange transport for a scan; another alleges they were sold treatment for an ear infection that a different vet later said wasn’t present.
- •Conflicting information about Sunday availability: one reviewer warns that Sunday opening is “only for emergency visits” and only for registered clients, while the website lists Sunday opening hours.
Special Services
Animals Treated at Companion Care (Folkestone) Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Companion Care (Folkestone) Ltd
Opening Hours
Hours
Reviews for Companion Care (Folkestone) Ltd
Note: Showing the 5 most recent Google reviews out of 93 we track in total. Recent reviews may not be representative of overall sentiment.
Katie Callingham
2 months ago
Please be aware that although opening times say open on Sundays. They are not. They are only open for emergency visits and that is only for those registered to them.
Rebekka Jarrett
2 months ago
Linda needs additional training on customer service, her knowledge on offers is limited and incorrect when asked if there was someone else to speak to she just put us on hold. Would avoid using them because of the miserable cow, I registered my fur babies a long time ago and was calling on behalf of a family member who is now going to move his pets too
Jozef Vroemen
a week ago
My cat wasn’t registered with Vets for Pets but seen nevertheless on a Saturday when she came home limping. Very friendly secretaries and vet. Thank you.
Jozef Vroemen
2 months ago
My cat wasn’t registered with Vets for Pets but seen nevertheless on a Saturday when she came home limping. Very friendly secretaries and vet. Thank you.
Amy Glover
a month ago
The staff were incredibly friendly and efficient, and my kittens were successfully neutered there. Their wounds are healing well, and they did a fantastically clean and precise job.My kittens were calm, happy and received excellent care throughout their visit.
Amy Glover
3 months ago
The staff were incredibly friendly and efficient, and my kittens were successfully neutered there. Their wounds are healing well, and they did a fantastically clean and precise job.My kittens were calm, happy and received excellent care throughout their visit.
J0sh6 _
4 months ago
Great vets and staff out the back helped a lot with our puppy but for the 1 miserable receptionist I don’t recommend you speak to her we’ve had a few bad experiences and now we are looking into a different vets just for that reason her name is Linda and if you speak to her ask for someone else for example today I asked about when was our a question on why we was giving our puppy 1 and a half tablets now it’s going up to 2 and a half and she said “well you do know dogs grow and put on weight “ very patronisingly and me having dogs my whole life I find it very disrespectful and when I said should I get him weighed she said if you want like she doesn’t have a care in the world
J0sh6 _
2 months ago
Great vets and staff out the back helped a lot with our puppy but for the 1 miserable receptionist I don’t recommend you speak to her we’ve had a few bad experiences and now we are looking into a different vets just for that reason her name is Linda and if you speak to her ask for someone else for example today I asked about when was our a question on why we was giving our puppy 1 and a half tablets now it’s going up to 2 and a half and she said “well you do know dogs grow and put on weight “ very patronisingly and me having dogs my whole life I find it very disrespectful and when I said should I get him weighed she said if you want like she doesn’t have a care in the world
Chelsea Beaton
6 months ago
We used to love these vets but recently haven’t been happy with the service. There is zero consistency in what we’re told, from recommendations, to pricing, to the logistics (we have to outsource a scan to another vet which I am having to pay for even though it’s not my fault they don’t have the equipment). Was told they arranged it and did the transport, now that’s not the case. And all this is at a massive cost to me considering that a couple years ago a vet noticed tartar on the teeth but didn’t recommend any cleaning treatments just brushing at home. Well now that’s not covered by insurance because it’s a pre existing condition. Which didn’t tell us they could clean professionally. Now my cat is losing most of her teeth. We will be switching vets once all this is over.
Lee Charles
6 months ago
Absolutely disgraceful service at Folkestone Branch. We attended to have our rescue Jack Russel immunised with her first jab as previously booked in following a vet check a couple of weeks before. This time we saw a different VET. A younger gentleman who checked our rescue dog again and this time claimed she had an ear infection and needed drops and antibiotics before they started the jab process. I explained that I found this hard to believe as she had been checked only 2 weeks prior and was absolutely fine in herself. Ended up costing £90 for drops. Took her to our local vets and advised no infection in her ears. These VETS are simply ripping people off… Warning do not use!!
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