Companion Care (Folkestone) Ltd

Companion Care (Folkestone) Ltd is a Vets for Pets practice in Folkestone, and the website names Dr Cormac Higgins as Practice Owner (Joint Venture Partner and Veterinary Surgeon). It presents itself as a modern, well-equipped clinic with an in-house lab and pharmacy, digital and dental X-ray, ultrasound, separate cat and dog waiting areas and wards, an isolation unit, and an operating theatre. When the clinic is closed, emergency cover is provided through Vets Now.

Services

•Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, digital X-ray, dental X-ray, ultrasound, and Tonopen eye-pressure testing.
•Surgery and procedures: anaesthesia, an operating theatre, soft-tissue surgery, airway surgery, and orthopaedics including cruciate surgery and fracture repair. Recent reviews also mention kitten neutering, with good healing reported afterwards.
•Routine and preventive care: vaccinations, microchipping, prescriptions, nurse clinics, a weight clinic, and health plans. Reviews also mention medication advice for a growing puppy and a first vaccination appointment for a rescue dog.
•Facilities and other support: separate cat and dog waiting areas and wards, an isolation unit, an in-house pharmacy, and status as a Veterinary Nurse Training facility. One owner also reported the practice was willing to see an unregistered cat with an urgent limp on a Saturday.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed, with some owners describing inconsistent pricing or high overall bills, and one reviewer citing £90 for ear drops after a consultation.

People

•Dr Cormac Higgins is named on the website as Practice Owner (Joint Venture Partner and Veterinary Surgeon).
•Multiple reviewers name a receptionist, Linda, in complaints about front-desk communication and customer service.
•Recent reviews also praise unnamed vets, secretaries, and clinical staff for friendly handling of urgent cases, puppy care, and kitten neutering.

Reviews

Google shows 4.2 stars from 93 reviews.

•Several owners describe good clinical care, including successful kitten neutering with calm recovery and wounds healing well.
•There is also praise for access in urgent situations, with one reviewer saying their unregistered cat was still seen on a Saturday after coming home limping.
•A repeated negative theme is front-desk communication, with multiple complaints about a receptionist being patronising or unhelpful.
•Some reviews raise trust and cost concerns, including inconsistent advice or pricing, a referral elsewhere for a scan, a disputed ear infection diagnosis, and confusion over Sunday opening being limited to emergency visits for registered clients.

Reviews for Companion Care (Folkestone) Ltd

Note: Showing the 10 most recent Google reviews out of 93 we track in total. Recent reviews may not be representative of overall sentiment.

Katie Callingham

5 months ago

Please be aware that although opening times say open on Sundays. They are not. They are only open for emergency visits and that is only for those registered to them.

Rebekka Jarrett

Linda needs additional training on customer service, her knowledge on offers is limited and incorrect when asked if there was someone else to speak to she just put us on hold. Would avoid using them because of the miserable cow, I registered my fur babies a long time ago and was calling on behalf of a family member who is now going to move his pets too

Jozef Vroemen

My cat wasn’t registered with Vets for Pets but seen nevertheless on a Saturday when she came home limping. Very friendly secretaries and vet. Thank you.

Amy Glover

7 months ago

The staff were incredibly friendly and efficient, and my kittens were successfully neutered there. Their wounds are healing well, and they did a fantastically clean and precise job.My kittens were calm, happy and received excellent care throughout their visit.

J0sh6 _

Great vets and staff out the back helped a lot with our puppy but for the 1 miserable receptionist I don’t recommend you speak to her we’ve had a few bad experiences and now we are looking into a different vets just for that reason her name is Linda and if you speak to her ask for someone else for example today I asked about when was our a question on why we was giving our puppy 1 and a half tablets now it’s going up to 2 and a half and she said “well you do know dogs grow and put on weight “ very patronisingly and me having dogs my whole life I find it very disrespectful and when I said should I get him weighed she said if you want like she doesn’t have a care in the world

Chelsea Beaton

11 months ago

We used to love these vets but recently haven’t been happy with the service. There is zero consistency in what we’re told, from recommendations, to pricing, to the logistics (we have to outsource a scan to another vet which I am having to pay for even though it’s not my fault they don’t have the equipment). Was told they arranged it and did the transport, now that’s not the case. And all this is at a massive cost to me considering that a couple years ago a vet noticed tartar on the teeth but didn’t recommend any cleaning treatments just brushing at home. Well now that’s not covered by insurance because it’s a pre existing condition. Which didn’t tell us they could clean professionally. Now my cat is losing most of her teeth. We will be switching vets once all this is over.

Lee Charles

Absolutely disgraceful service at Folkestone Branch. We attended to have our rescue Jack Russel immunised with her first jab as previously booked in following a vet check a couple of weeks before. This time we saw a different VET. A younger gentleman who checked our rescue dog again and this time claimed she had an ear infection and needed drops and antibiotics before they started the jab process. I explained that I found this hard to believe as she had been checked only 2 weeks prior and was absolutely fine in herself. Ended up costing £90 for drops. Took her to our local vets and advised no infection in her ears. These VETS are simply ripping people off… Warning do not use!!