Companion Care (Folkestone) Ltd – Vets in Folkestone
Clinic Overview
Companion Care (Folkestone) Ltd is a Vets for Pets practice in Folkestone, with Dr Cormac Higgins named on the website as Practice Owner (Joint Venture Partner and Veterinary Surgeon). It presents itself as a modern, well-equipped clinic with an in-house lab and pharmacy, digital and dental X-ray, ultrasound, separate cat and dog waiting areas and wards, an isolation unit, and an operating theatre. When the clinic is closed, emergency cover is provided through Vets Now.
Services
- •Diagnostics and monitoring: in-house laboratory testing including biochemistry, haematology and electrolytes, plus blood pressure monitoring, digital X-ray, dental X-ray, ultrasound, and Tonopen eye-pressure testing.
- •Surgery and procedures: anaesthesia, an operating theatre, soft-tissue surgery, airway surgery, and orthopaedics including cruciate surgery and fracture repair. Recent reviews also mention kitten neutering, with good healing and calm recovery reported afterwards.
- •Routine and preventive care: vaccinations, microchipping, prescriptions, nurse clinics, a weight clinic, and health plans. Reviews also mention medication advice for a growing puppy and a first vaccination appointment for a rescue dog.
- •Facilities and other support: separate cat and dog waiting areas and wards, an isolation unit, an in-house pharmacy, and status as a Veterinary Nurse Training facility. One recent reviewer also said the practice saw an unregistered cat with an urgent limp on a Saturday.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed, with some owners raising concerns about inconsistent pricing, referral-related costs, and one £90 charge for ear drops after a consultation.
People
- •Dr Cormac Higgins is named on the website as Practice Owner (Joint Venture Partner and Veterinary Surgeon).
- •Recent reviews name reception staff Debbie and Linda, and also mention a manager named Hayley.
- •Unnamed vets, secretaries, and clinical staff are praised in reviews for friendly handling of urgent cases, puppy care, and kitten neutering.
Reviews
Google shows 4.2 stars from 95 reviews.
- •Recent positive feedback focuses on friendly clinical care, including kittens being neutered successfully with tidy healing and pets staying calm during treatment.
- •There is also praise for help with urgent cases, including one owner who said their unregistered cat was still seen on a Saturday after coming home limping.
- •The strongest repeated negative theme is front-desk communication, with several reviewers describing reception interactions as dismissive, patronising, or unhelpful, particularly when Linda is named.
- •A smaller group of reviews raise trust and cost concerns, including inconsistent advice or pricing, confusion over Sunday opening being limited to emergency appointments for registered clients, and disagreement over an ear infection diagnosis and related charges.
