Companion Care (Chatham) Ltd

- Recent feedback includes strong experiences from cat owners, with praise for calm handling, responsiveness and dental aftercare. - Several reviewers describe the team as friendly and helpful, with named praise for Joanna, Dawn and Catrina. - Positive reviews also mention diagnostic work helping to identify and manage ongoing health issues, including gastrointestinal problems and thyroid-related treatment changes.

Companion Care (Chatham) Ltd is a Vets4Pets practice in Chatham, Kent, treating small animals as well as reptiles and other exotic pets. The clinic offers in-house imaging and lab testing, surgical and dental care, and inpatient facilities including a hospital ward and isolation unit. Out-of-hours emergencies are handled by Pet Emergency Treatment Services Limited.

Services

•Routine and preventive care: microchipping, nurse clinics, weight clinic, nutritional advice, prescriptions, bereavement support, and health plans.
•Diagnostics and monitoring: digital x-ray, ultrasound, echocardiography, in-house laboratory testing including biochemistry, haematology and electrolyte testing, plus blood pressure monitoring and Tonopen eye pressure testing. Recent reviews also mention quick diagnosis in cats and a test-led workup that helped resolve an older dog’s digestive problems.
•Surgery and dentistry: soft tissue surgery, orthopaedics including cruciate surgery, anaesthesia, an operating theatre, dentistry, and dental x-ray. One recent review describes a cat having two upper canine teeth removed, with extra pain relief before collection and a smooth recovery.
•Inpatient and species coverage: hospital ward and isolation unit, with the practice listing care for small animals, reptiles and exotic pets, including interests in small mammals, tortoises, rabbit dentistry and surgery, and feline medicine.
•Emergency care: out-of-hours emergency consultations are provided by Pet Emergency Treatment Services Limited.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The website states that out-of-hours emergency consultations through Pet Emergency Treatment Services Limited start from £245.00. Reviews do not show a strong overall pattern on everyday pricing, though one owner specifically appreciated help with a direct insurance claim.

People

•Joanna (vet): praised by a cat owner as very good with cats, approachable with questions, and focused on making sure they are well looked after.
•Dawn (receptionist): repeatedly mentioned as polite, patient and friendly.
•Catrina (RVN): singled out for supporting an anxious owner through a cat’s dental treatment and helping with a direct insurance claim.
•Wider team: recent feedback also praises the reception team, nurses and vets more generally for being kind, helpful and understanding.

Reviews

Google reviews show 4.6 stars from 372 reviews.

•Recent feedback includes strong experiences from cat owners, with praise for calm handling, responsiveness and dental aftercare.
•Several reviewers describe the team as friendly and helpful, with named praise for Joanna, Dawn and Catrina.
•Positive reviews also mention diagnostic work helping to identify and manage ongoing health issues, including gastrointestinal problems and thyroid-related treatment changes.
•More critical comments focus on communication and front-desk experience, including one complaint about waiting for a callback on blood results and another about feeling spoken to rudely and pushed toward recommended testing.

Reviews for Companion Care (Chatham) Ltd

Note: Showing the 10 most recent Google reviews out of 372 we track in total. Recent reviews may not be representative of overall sentiment.

Tony Fowle

2 months ago

I’ve been waiting for my dogs blood results, I was called today from the vets and was left a message saying they have the results and could I call them back. I’m now worried there is something wrong as they could have said that they are all clear in the message. I called them back and was told the vet was in consultation but would call me back when she had finished. No one called me back. I not happy I will have to wait until tomorrow now worrying all night about the results.

Louis Geldenhuys

3 months ago

Billy Collins

6 months ago

Loki and Luna are well looked after here. Receptionist Dawn (and the others I don’t know their names, sorry) have all been polite and patient, and very friendly. My vet is Joanna and she’s so good with the cats. Nothing I ask is too much and she’s happy to make sure they’re looked after well. As it stands I’ve not used the vets for any emergencies but my experience so far tells me that the cats will be in good hands should I need it during an emergency. Thanks team!

Gbemiloye Etchie

7 months ago

Gregg Kupczyk

Treated rudely by counter staff. Told need to take recommended testing of dogs, however if not taken dogs would not be treated for anything. Have found another vet in the interim and would never recommend this brand

Ola Adeniji

Nice

Charlotte Perkins

10 months ago

Being a Veterinary nurse myself it was extremely nerve wracking for me entrust my cat Sammie care into a local practice for his dental treatment but I needn't have worried. All the staff are very friendly and helpful, and on admission they completely understood all my worries especially as my cat gets very stressed. He had 2 upper canine teeth removed, but was given additional pain relief before I collected him and he's recovered so well and ate within a few hours of coming home. 5 star service, especially from RVN Catrina who knew how worried I was. Can't thank you all enough plus really helped me to do a direct claim through my insurance making it financially a lot easier. Thank you so much for taking such great care of my very special boy x

Hannah

Really wouldn't take my cats anywhere else. Helped diagnose one of their issues really quick and have been super responsive, kind and understanding throughout. The reception team, nurses and vets are all wonderful people.