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Shrubbery Veterinary Centre is an independent practice in Gravesend, and its website says it has been providing veterinary care for over 60 years. The practice says it is well equipped, has a large clinical team with different skills, is an accredited veterinary nurse training practice, and provides emergency care 7 days a week, 365 days a year. Recent feedback is mixed overall, with many owners praising compassionate staff and urgent access, alongside some serious complaints about diagnosis, communication and out-of-hours contact.
- •Recent reviews are overwhelmingly positive about the team’s manner, with owners describing staff as friendly, welcoming, knowledgeable and kind. - Several reviews mention good organisation, including proactive appointment booking and appointments that are usually running on time. - Pet-specific handling stands out: owners describe thoughtful adjustments for nervous dogs, and cat owners appreciate the separate cat clinic/reception setup.
- •Recent feedback is mostly very positive, with owners praising compassionate care across routine visits, surgery, illness treatment, emergencies, and end-of-life support. - Several reviews highlight clear communication, saying staff explain treatment well and give honest advice. - Owners also mention good handling of nervous pets, including one dog who reportedly became comfortable enough to return happily for aftercare.
- •Recent reviewers often describe the team as friendly, welcoming and compassionate, with appointments that feel unrushed and well explained. - Written feedback covers both routine care and complex cases, including boosters, vet checks, stitches under anaesthetic, cruciate ligament repair, repeat dental work, and a referred trauma case involving jaw reconstruction. - Communication is a recurring strength: owners mention treatment options being clearly explained, risks discussed, and costs outlined before procedures.
- •Recent feedback is largely positive about the team’s kindness, reassurance and communication, especially in stressful situations. - Several reviewers highlight compassionate support during difficult moments, including euthanasia, where both the pet and family were treated with care. - Clinical communication is a repeated strength: reviewers mention clear explanations, prompt appointments, follow-up planning, and being kept updated during procedures such as a spay.
Barrow Hill Veterinary Centre is an RCVS Accredited small-animal practice in Hythe, with facilities the clinic describes as state-of-the-art. It is part of the IVC Evidensia group and operates within a multi-branch network, with some clients using alternative sites when needed. The clinic states that out-of-hours emergency care is transferred to VetsNow, and recent feedback is mostly positive for compassionate long-term care and clear communication during appointments.
- •Recent feedback is consistently very positive, with several owners simply describing the care as excellent and the staff as delightful, friendly, and helpful. - Multiple reviews mention cats and dogs being handled especially well, including nervous pets that stayed calm during appointments or even seemed happy to return. - Longer-term clients describe years of good care for their cats, with comments highlighting kindness and compassion from the team.
- •Reviewers often describe the team as friendly, understanding and unhurried, with vets taking time to listen rather than making owners feel rushed. - End-of-life care stands out in several comments, including peaceful home euthanasia and appreciation for the condolence card sent afterwards. - Owners mention practical support with more difficult cases, including sedation for a very nervous dog and hands-on help getting treatment into a sore ear.
- •Several recent reviews praise the team’s kindness and empathy, especially in emotionally difficult situations such as bad news and euthanasia. - Owners also highlight clear communication and reassurance, including staff taking time to explain checks and treatment discussions. - Named staff members including Jolanda, Megan, Tanith, Jay, Chloe and Tina are singled out for being approachable, helpful and supportive.
- •Many reviewers describe a friendly, polite team, with reception staff remembering pets by name and helping in difficult or messy moments. - Several reviews highlight calm, compassionate handling of nervous pets, as well as supportive care around surgery, ongoing treatment, and saying goodbye to a pet. - Positive comments also mention thorough consultations, clear explanations, and long-term continuity of care over many years.