Warren House Veterinary Group - High Halstow Surgery | Vets in Rochester, Kent

- Owners frequently describe the team as friendly, polite, caring and professional, with vets seen as informative and reassuring. - Communication is a consistent strength: reviews mention clear explanations about treatment, puppy care, home aftercare and warning signs to watch for. - Pets are often described as being handled well, including a cat being helped to feel at ease for vaccinations and careful treatment for dogs, cats and guinea pigs.

Warren House Veterinary Group - High Halstow Surgery in Rochester is part of Linnaeus. It offers small-animal care for dogs, cats and rabbits, with recent reviews also describing treatment for guinea pigs. Recent feedback is largely positive, especially around friendly staff, clear explanations and reasonably good appointment access.

Services

•Small-animal care: the surgery sees dogs, cats and rabbits. Recent reviews also mention care for guinea pigs, alongside long-term care for older dogs.
•Vaccinations: reviews mention cat vaccinations and first puppy vaccinations, with owners praising gentle handling and clear advice during these visits.
•Consultations and treatment: recent feedback includes general consultations, follow-up care, and an ear infection consultation with antibiotics for a dog.
•Ongoing support and care planning: reviews mention care plans being available, and owners describe vets and nurses explaining home care, what symptoms to watch for, and next steps after treatment.
•Appointment access: owners mention being offered a same-day appointment in one case and being booked in within 3 days for puppy vaccinations in another.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One review mentions a £57.50 consultation fee and raises concerns about a repeat consultation charge and a £53 medicine charge; another says treatment costs were clearly explained in advance, so recent feedback on pricing is mixed.

People

No individual vets or nurses are named, but reviews repeatedly mention friendly reception staff, knowledgeable vets, and clear support from the vet and nurse during treatment and aftercare.

Reviews

Google rating: 4.6/5 from 171 reviews. Recent written feedback is mostly very positive overall.

•Owners frequently describe the team as friendly, polite, caring and professional, with vets seen as informative and reassuring.
•Communication is a consistent strength: reviews mention clear explanations about treatment, puppy care, home aftercare and warning signs to watch for.
•Pets are often described as being handled well, including a cat being helped to feel at ease for vaccinations and careful treatment for dogs, cats and guinea pigs.
•Appointment availability comes through well in several comments, including same-day access and a booking made within 3 days, though one negative review raises concerns about consultation charging and medicine pricing.

Reviews for Warren House Veterinary Group - High Halstow Surgery

Note: Showing the 10 most recent Google reviews out of 171 we track in total. Recent reviews may not be representative of overall sentiment.

Sarah

2 months ago

Friendly, polite staff. Every vet I've seen has been informative and reassuring

Lynn

4 months ago

Really happy with my experience at this vets.Friendly receptionist and knowledgable vet.

Rich Jarvis

Lovely, caring staff who have looked after our dogs for years now. Great care plans in place which I'd also highly recommend.

Lorraine Wise

6 months ago

Have had various trouble with our old jack Russell Max over the past few weeks . I honestly can’t thank all the team enough amazing team xx Thankyou from Max the jack Russel

Tom The Tutor

absolute Money Scam. Wish I had read the reviews before registering. Took our dog in Tuesday. £57.50 consultation fee for Ear infection (Fair enough) told to come back Friday for the antibiotics. No mention at all of price until paying at the till. No informed consent given for treatment options. Another £57.50 for consultation which we already had Tuesday but now paying Friday as well. Can someone explain why ??? Also you have charged £53 for £11 worth of medicine. Absolute scam. There is no need to charge owners 5 x mark up price. 2 x consultation fees of £57.50 for the same thing ??? I’ll be taking my complaint to the RCVS and the insurance company as you have essentially billed them £115 in consultation fees. I wonder how many people you have done this to as well. Reading the reviews … quite a lot !!!

Sue Ashard

7 months ago

My first visit and I found all the people to be very pleasant and professional. Really made an extra effort to put my cat at ease for her vaccinations.

Tony Smith

9 months ago

Needed to get my Puppy 1st Vaccinations done and my vet told me It will be a month before we can get him in I phoned Warren House Vets 'Rochester' and they got me booked in 3 days later. The young lady on the phone was very nice and polite. When I got there on the day the 2 ladies at the reception desk were very nice and polite as well. When I got to see the Vet, she was very nice, polite, friendly to my pup and talked to me about pup and how we'll go about things with him. This is not my 1st dog, so I know how things go, but if it was, all the information that was given was 1st class. Thank you.

Warren House Veterinary Group - High Halstow Surgery