
Sittivets, located in Sittingbourne, is a well-regarded veterinary clinic that offers a range of services, including emergency veterinary care and a veterinary nurse training facility. The clinic boasts an impressive Google Maps rating of 4.6 stars from 275 reviews, indicating a high level of customer satisfaction.
Customer feedback highlights the clinic's strengths and areas for improvement. Many clients praise the clinic for its compassionate and professional staff. Melissa Harrison, for instance, commends Lucy for her patience and kindness while handling her pugs, reinforcing the clinic's reputation for excellent care. Tommy Marks also shares a positive experience, noting the staff’s prompt and caring response during an emergency visit with his puppy, Charlie.
However, not all reviews are glowing. Lee Bishop expresses dissatisfaction with the treatment of his poodle's recurring ear infections, citing a lack of lasting solutions despite frequent and costly visits. Similarly, Maria Heskins initially had concerns about the service during a routine health check for her pup. However, after addressing her concerns with the main vet, who was apologetic and responsive, she was reassured and offered a complimentary follow-up consultation.
Overall, Sittivets is highly recommended, especially given its strong community backing and numerous positive reviews. While there are isolated instances of dissatisfaction, the clinic demonstrates a willingness to address concerns and maintain trust with its clients. The volume of reviews suggests a reliable data set, with the majority of feedback indicating a positive experience for pet owners in the Sittingbourne area.
Note: Showing the 5 most recent Google reviews out of 277 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
We took our dog for his first vet visit and the service was fantastic. We saw Sid who was brilliant and very thorough.
a month ago
They are honestly just the most lovely team! They genuinely care about helping your pet. Our Basset was just spayed and they have been amazing with her, despite the fact she was trying to do parkour on the furniture an hour after she got home from surgery! Thanks so much all
a week ago
They help me out very much. When my pet rats coblot and sinmon needed help and they got it what they needed. I'm am very grateful for sittivets very grateful
2 months ago
They help me out very much. When my pet rats coblot and sinmon needed help and they got it what they needed. I'm am very grateful for sittivets very grateful
3 months ago
Good value for money and there is a vet who knows about guinea pigs. :)
4 months ago
Repeated visits for my poodles ear infections, numerous sedations ear cleans/steroids at over £300 a visit told to have this done every 4 months to keep on top of it. Last visit 3 weeks later poor boys ears smelly/sore red inflamed, black gunk AGAIN only to be told to book in if I’m concerned! Pay another £40 consultation fee to be told what I already know and no solution. This has been going on for over a year. I have been driving an hours round trip to see a particular vet at this branch but feel totally dismissed and let down.
a month ago
Repeated visits for my poodles ear infections, numerous sedations ear cleans/steroids at over £300 a visit told to have this done every 4 months to keep on top of it. Last visit 3 weeks later poor boys ears smelly/sore red inflamed, black gunk AGAIN only to be told to book in if I’m concerned! Pay another £40 consultation fee to be told what I already know and no solution. This has been going on for over a year. I have been driving an hours round trip to see a particular vet at this branch but feel totally dismissed and let down.
7 months ago
Had to take our 4 pugs in for nail clips today, they are not the most obliging for it and made quite a fuss, but Lucy was fabulous! She was so sweet to them all, she stayed calm and patient the whole time, thank you so much Lucy you were amazing! We highly recommend sittivets we've been using them for years and have always been over the moon with the care and compassion they all show.
a year ago
**Please read to the end as review updated Registered my pup here so had to take him for a health check to get a wormer. The vet was miserable, didn't make a fuss of him. Said he was underweight, which he wasn't. Then asked what breed he was (could have checked his notes). If he didn't know his breed, how did he know he was underweight? Really felt he was trying/expecting to find something wrong with him. He's a very healthy pup. Got hold of his back leg and started pulling it about for no reason, he isn't lame but didn't check his gait first. Asked what flea treatment I wanted out of the two offered, I said I didn't know and he didn't give me any advice or help on which to choose. He seemed generally disinterested. Didn't acknowledge hardly anything I said. Seeing as I'd be spending at least £7k in this dogs lifetime, plus pet club fees, I think he could have at least pretended to like my dog. If the attitude is like this with a basic health check, how could I have faith or trust in a serious illness? I'm very disappointed with the service I received ***Just to update, after this review I was called by the main vet who was very nice and kind, she apologised for the service I'd received and regretted that it was a locum vet I'd seen while she was on holiday. She offered me a free consultation to make up for what happened. As this practice has been recommended to me by friends and family I'm confident that I was just unlucky that day and would suggest people give this practice a try
a year ago
I've never used this vets before, I lost my boy Ted a Yorkshire terrier in February 24 not even 11 years old and he was so fit! I said like most I'll never get another as it broke my heart losing my best friend 😔 I was not always confident with the vet I was using for him till his very last day (no names mentioned) I put a post on Facebook for recommendations for a vet in Sittingbourne as I'd organised the adoption of a new puppy girl 'Charlie!' ...90% of recommendations were Sittivets! Within three days of picking her up she got ill! I rushed her to Sittivets with no phone call ahead I was scared something was seriously wrong with her, and after googling her symptoms, It was an emergency visit, I found the staff to be very caring, friendly and helpful... They examined Charlie and gave her an antibiotic injection and some medication...she is now fully registered with them... Thank you to all the staff for seeing her so promptly 👌
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