Barrow Hill Veterinary Centre

Barrow Hill Veterinary Centre is an RCVS Accredited small-animal practice that describes having state-of-the-art facilities. It operates as part of a multi-branch group (reviews mention being able to use an alternative site), and the clinic states that out-of-hours emergency care is transferred to VetsNow.

From the latest reviews, owners most often describe long-term support for ongoing/complex conditions (one owner thanks the team for helping maintain a dog’s quality of life over the final two years), and clear explanations during consults (a vet named Jacob is praised for detailed explanations). There’s also a clear split in experiences around front-desk interactions and logistics: some praise helpful reception staff, while others report issues such as arriving to find medication unavailable and feeling challenged over invoicing arrangements.

Services

• •General veterinary consultations (implied by clinic information and multiple reviews describing ongoing care and appointments).
• •Out-of-hours emergency care: the clinic states this is transferred to VetsNow (including overnight inpatient care).
• •Management of chronic/complex health problems: owners describe support over extended periods for dogs with “many ailments.”
• •Referrals to other veterinary providers are mentioned in reviews (including a reported referral fee request).
• •Online appointment booking is mentioned in a review.

Pricing

• •One reviewer reports being charged £2,300 for treatment for their dog (and later being sent to another vet).
• •One reviewer reports being asked for a £90 referral fee.

People

• •Ali and Graham (vets or clinical team members; roles not stated): repeatedly thanked for helping an owner’s dog maintain quality of life over a two-year period with multiple health issues.
• •Jacob: described as “fantastic” with two dogs and praised for explaining everything in detail.
• •Reception team: experiences conflict—some reviews describe “very helpful reception staff,” while another describes staff as unwelcoming and overly suspicious during an invoicing discussion.

Reviews

Google rating: 4.6 stars from 134 reviews. The written feedback is mostly positive but includes a small number of detailed complaints about cost/referrals and front-desk handling. “”

• •Long-term care for older or unwell pets, with owners crediting the team for maintaining comfort and quality of life.
• •Detailed, understandable explanations during appointments (specifically mentioned with Jacob).
• •Reception and admin are inconsistent: some owners report helpfulness, while others describe poor welcome, medication not being available at the visit, and uncomfortable billing conversations.
• •Cost/referral concerns appear in at least one detailed negative review (including a reported £2,300 bill and a £90 referral fee request).