Easipetcare Ltd

- Many reviewers describe a friendly, polite team, with reception staff remembering pets by name and helping in difficult or messy moments. - Several reviews highlight calm, compassionate handling of nervous pets, as well as supportive care around surgery, ongoing treatment, and saying goodbye to a pet. - Positive comments also mention thorough consultations, clear explanations, and long-term continuity of care over many years.

Easipetcare Ltd in Dartford appears to be a busy small-animal practice with a large review footprint and a generally positive recent feel. Customers often praise the friendly front desk, calm handling of nervous pets, and compassionate support during surgery and end-of-life visits. A smaller number of reviews raise concerns about admin follow-through and, in one detailed case, communication and consent around treatment.

Services

•Consultations and routine care: the website refers to general consultations, including an option for consultations to be included with Pet Health Club® Plus.
•Preventive care and plans: reviews mention vaccinations, a “vaccines for life” plan, and medicines linked to a healthcare plan.
•Dental and medical treatment: reviews refer to dental cleans, tooth extractions, and medication prescribing.
•Surgical care and treatment examples: recent reviews mention treatment for a paw lump that led to removal of a toe, along with care before and after the procedure. Reviews also mention support for nervous dogs during visits and care for dogs, cats, and a rabbit.
•Training facility: the clinic is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

Named in reviews are Emily, described as a nurse, and Dr Sam Carroll, who is thanked for care on a pet’s final visit. Reviews also repeatedly highlight the reception team for warm welcomes and practical help, and nursing staff for assisting anxious pets. Unnamed vets are often described as thorough, professional, and compassionate.

Reviews

Google rating: 4.6/5 from 850 reviews.

•Many reviewers describe a friendly, polite team, with reception staff remembering pets by name and helping in difficult or messy moments.
•Several reviews highlight calm, compassionate handling of nervous pets, as well as supportive care around surgery, ongoing treatment, and saying goodbye to a pet.
•Positive comments also mention thorough consultations, clear explanations, and long-term continuity of care over many years.
•More critical feedback focuses on admin problems around medication requests and healthcare-plan fulfilment, and one detailed complaint raises concerns about pricing, communication, test results, and consent for dental treatment.

Reviews for Easipetcare Ltd

Note: Showing the 10 most recent Google reviews out of 850 we track in total. Recent reviews may not be representative of overall sentiment.

Angie Callow

4 weeks ago

Like to say thank you too all the staff and in particular Emily one of the amazing nurses. She was fantastic with my special needs son today and his bunny rabbit. A real angel, compassionate to the extreme. From Chay

jane saunders

1 month ago

I have always come to easiepetcare if have a problem with my dog there very polite and explain every detail when your dog or cat is I’ll

michelle waghorne

My boy Riggs has been with Easipetcare since a puppy and is now 8. We avoid going to the vets as he doesn’t like it (he’s a big baby) but unfortunately we found a lump on his paw and within a rather quick amount of time had to have it and a toe removed. Easipetcare care and their staff in my eyes have gone above and beyond with Riggs, he isn’t the easiest patient by far to deal with every aspect of his care was amazing. The before, the during and the after has all been amazing and I can’t thank them enough ❤️

Abhishek Dahiya

The vets have been generally great when we’ve needed to see them but the admin is an absolute shower. We were on a health care plan for a year, and never received medicines by post - which was paid for. I always had to collect in person. On asking why, it was always a problem with “the system”. Placed a request for meds last week, in person (because can’t take requests over the phone). This week, no meds and reception denies any knowledge because “I wasn’t here last week”. Sigh.

Rick Robertson

We have had excellent care from both vets and staff at the Dartford branch over the last 14 years, but sadly we had to let our wonderful miniature schnauzer Bella cross that rainbow bridge. We would like to thank all the vets and staff and especially vet Dr Sam carroll for all their care and attention on her final visit.

marie allen

3 months ago

The girls behind the reception are lovely and very polite, they welcome me and knew my dogs name (Ronnie and Reggie) as soon as I walked in even though my dogs don’t travel well in the car and thrown up in the reception they was so good and I wanted to clean it up but they did it, I would not take my boys to another vet so happy there.

Robert Pope

Excellent service, my dog is not keen on the vets and didn't want to go into the consulting room so the nurse carried her

Debbi Platt

A lovely friendly practice. The staff are very welcoming and compassionate. They take time if you have any concerns. They are very respectful if you are having to say goodbye to a beloved pet.

Mengdi Turbutt-Cai

5 months ago

Worst Vet! Only care about money, not animals! We have two dogs registered with this vet and have had many bad experiences. They care more about making money than helping the animals. We only stayed with them because we already bought their “vaccines for life” plan. First, they gave us the wrong test result for one of our dogs and told us it could be cancer. They then referred us to an animal hospital in Cambridgeshire. The hospital tested again and confirmed it was not cancer. The whole process cost us nearly £4000. Second, they suggested a dental clean for our dog. I waited all day for an update but no one called. When I went to pick him up, they had removed most of his teeth without telling me or asking for my agreement. I should have been given the chance for a second opinion, especially for removing so many teeth. Third, one of our dogs died within a week after getting a vaccine. When they check him, they said he was old but fine, and later denied that it had anything to do with the vaccine. It was heartbreaking. Fourth, when I decided not to vaccinate my other senior dog and only wanted the yearly check included in the plan, they told me I had to pay for it separately. Just because I did not want to risk his health, I had to pay extra for something that should already be covered. This vet clinic has shown no honesty or care for the animals they treat. I regret ever trusting them with my dogs. Please think carefully before you take your pets here.

christopher ralph

Excellent consultation, on time and thorough

Easipetcare Ltd – Vets in Dartford

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