Easipetcare Ltd – Vets in Dartford
Clinic Overview
Easipetcare Ltd is part of the Easipetcare group (as indicated by the Easipetcare website branding) and offers a membership option called Pet Health Club® Plus, which the site says includes consultations. Reviews frequently mention supportive handling of nervous dogs (including a nurse carrying a reluctant dog into the consulting room) and a reception team that recognises pets by name. There are also serious negative accounts alleging poor communication and consent around dental work, and complaints about pricing and waiting times.
Services
- •Consultations, including an option for consultations to be included with a Pet Health Club® Plus plan (per the website text).
- •Veterinary nurse training facility (listed in the clinic’s structured data).
- •Dental procedures are referenced in reviews, including a “dental clean” and multiple tooth extractions (raised as a consent/communication complaint by one reviewer).
- •Vaccination plan is referenced in reviews as “vaccines for life” (details/terms not provided in the inputs).
- •Medication prescribing (review mentions antibiotics and medication response).
Pricing
- •A reviewer reports a £55 visit fee.
- •A reviewer reports being charged £56 for an antibiotic they say costs £9.90 online.
- •The website text mentions saving “£100s each year” via Pet Health Club® Plus, but no specific prices are provided.
People
- •Reception team: mentioned for recognising dogs by name on arrival and helping clean up after a dog was sick in reception (rather than asking the owner to do it).
- •Nursing staff: mentioned for hands-on help with anxious dogs (a nurse carried a dog that refused to go into the consulting room).
- •Vets (unnamed): praised by one reviewer as “great,” but another reviewer alleges major communication and consent failures (wrong test result communicated as possible cancer; dental extractions carried out without the owner’s agreement; disagreement about what a plan should cover).
Reviews
4.6 stars from 843 reviews. “”
- •Owners often describe welcoming front-desk interactions, including staff knowing pets’ names and helping in messy situations (cleaning after a dog vomited on arrival).
- •Several reviews mention support for nervous animals, including practical help getting a reluctant dog into the consult room and efforts to keep a nervous dog calm during treatment.
- •Efficiency and thoroughness are mentioned (on-time, thorough consultation; “super efficient,” “informative”), but one reviewer reports waiting almost an hour past their appointment.
- •Pricing is contentious: one reviewer calls prices “reasonable,” while another gives specific examples they felt were excessive (£55 visit, £56 antibiotic).
- •One detailed negative review alleges serious problems: being told a dog “could be cancer” based on an incorrect test result (later said to be not cancer after retesting elsewhere), lack of updates during a dental procedure, and multiple tooth extractions without consent, plus a dispute about what their plan covered.
Special Services
Animals Treated at Easipetcare Ltd
Animals We Treat
Companion Animals
Opening Hours – Easipetcare Ltd
Opening Hours
Hours
Reviews for Easipetcare Ltd
Note: Showing the 5 most recent Google reviews out of 843 we track in total. Recent reviews may not be representative of overall sentiment.
marie allen
in the last week
The girls behind the reception are lovely and very polite, they welcome me and knew my dogs name (Ronnie and Reggie) as soon as I walked in even though my dogs don’t travel well in the car and thrown up in the reception they was so good and I wanted to clean it up but they did it, I would not take my boys to another vet so happy there.
Robert Pope
a week ago
Excellent service, my dog is not keen on the vets and didn't want to go into the consulting room so the nurse carried her
Debbi Platt
3 weeks ago
A lovely friendly practice. The staff are very welcoming and compassionate. They take time if you have any concerns. They are very respectful if you are having to say goodbye to a beloved pet.
Mengdi Turbutt-Cai
2 months ago
Worst Vet! Only care about money, not animals! We have two dogs registered with this vet and have had many bad experiences. They care more about making money than helping the animals. We only stayed with them because we already bought their “vaccines for life” plan. First, they gave us the wrong test result for one of our dogs and told us it could be cancer. They then referred us to an animal hospital in Cambridgeshire. The hospital tested again and confirmed it was not cancer. The whole process cost us nearly £4000. Second, they suggested a dental clean for our dog. I waited all day for an update but no one called. When I went to pick him up, they had removed most of his teeth without telling me or asking for my agreement. I should have been given the chance for a second opinion, especially for removing so many teeth. Third, one of our dogs died within a week after getting a vaccine. When they check him, they said he was old but fine, and later denied that it had anything to do with the vaccine. It was heartbreaking. Fourth, when I decided not to vaccinate my other senior dog and only wanted the yearly check included in the plan, they told me I had to pay for it separately. Just because I did not want to risk his health, I had to pay extra for something that should already be covered. This vet clinic has shown no honesty or care for the animals they treat. I regret ever trusting them with my dogs. Please think carefully before you take your pets here.
christopher ralph
2 months ago
Excellent consultation, on time and thorough
Jan Cronin
a week ago
I have used this vets for many years and would recommend them. The staff are always helpful and my dog has received excellent care.
Anita Abbott
3 weeks ago
Very professional and have been very helpful with our nervous dog, as well as making him as calm as they can for his treatment. Our cats actually enjoy going there as they are made a huge fuss of.
Layla Shakr
a month ago
The vets are great, even though we waited almost an hour after our appointment. But the prices are terrible. A simple antibiotic that costs £9.90 online costs £56 here, which is awful. They should be ashamed to charge that much, considering they also charge £55 for the visit. I'll probably have to change.
Andy Lucas
4 months ago
Great service and reasonable prices my puppy has been getting all the attention he looks for from the amazing staff from receptionist to veterinary . (Yes my boy is an attention seeker)
J Williamson
4 months ago
Super efficient vets, clean, informative and very friendly staff. My little Bella responded to her medication and now I can sleep knowing she's happy and comfortable again! 🥰
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