White Cliffs Veterinary Surgery

White Cliffs Veterinary Surgery is an RCVS-accredited practice that describes itself as a modern, “high tech” and spacious clinic, with a Pet Health Club® Plus plan that includes consultations. In recent reviews, owners often mention thorough examinations and clear explanations (including talk-through of what the vet is checking), and some describe being seen for emergencies and having injuries properly investigated before treatment. A recurring downside in one review is lack of continuity (“never see the same vet”) alongside a complaint that prices are “astronomical.”

Services

• •Consultations (also mentioned as included within a Pet Health Club® Plus plan on the website).
• •Emergency attention is referenced in reviews (e.g., a cat “treated as an emergency,” injury investigated and treatment prescribed).
• •Support for nervous pets, with one owner describing staff being accommodating with a nervous puppy and using treats to help.
• •Private prescriptions are specifically mentioned as something the practice is helpful with (per a review).

People

• •Vets (unnamed): Repeatedly described as listening and being thorough. Examples include a vet explaining each check during an appointment and discussing what might be happening, and a review noting vets “always call you back for a chat.”
• •Reception team (unnamed): Mentioned as friendly and welcoming; one owner noted staff giving a nervous puppy treats. One reviewer also said current receptionists are “very nice,” while questioning why previous reception staff were replaced.

Reviews

Google rating: 4.8 stars from 275 reviews. “”

• •Thorough assessments and clear explanations (e.g., vets explaining what they’re checking and discussing possible causes).
• •Emergency cases handled promptly in at least one account (injury investigated and treatment prescribed).
• •Helpfulness with practicalities, including requests for private prescriptions and call-backs for follow-up discussion.
• •Good handling of nervous pets, with owners noting staff accommodating anxious animals and using treats.
• •Mixed feedback on continuity and costs: one reviewer reports frequent vet turnover and calls prices “astronomical,” contrasting with many strongly positive comments about care and service.