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- •Friendly, welcoming service is a consistent theme, especially at reception, with several owners describing staff as caring, polite and approachable. - Exotics remain a clear strength in owner feedback, with reviewers mentioning chinchillas, ferrets, tortoises, guinea pigs and birds, alongside positive comments from rabbit and cat owners. - Time and explanations are valued: reviewers mention being given helpful information, being treated kindly, and feeling their pets were handled with care.
- •Compassionate end-of-life care is a standout theme, with several owners describing kind, sensitive support during euthanasia and bereavement. - Communication is consistently praised, especially around diagnosis, treatment plans, medication, aftercare and follow-up. - Surgical care gets strong feedback, including keyhole spays with smooth recovery and urgent bladder stone surgery handled with clear explanations.
The Shreen Veterinary Group in Gillingham is part of IVC Evidensia and provides routine veterinary care for cats, dogs and several small pets, alongside emergency care. Website-listed services include consultations, vaccinations, neutering, microchipping, dental care and nail clipping, and the practice also references a Pet Health Club proactive healthcare plan. Recent feedback is largely very positive, with repeated praise for friendly staff, clear explanations and compassionate care, though one owner reported a disappointing nail-clipping visit and a lack of practical help on arrival.
- •Many owners describe friendly staff, good service, and smooth appointments, including comments about being seen on time. - Several reviews highlight calm handling of nervous or reactive dogs, with owners saying visits were easier than expected. - Marco stands out in the feedback for clear communication, discussing treatment options openly, and helping owners feel supported in decision-making.
Recent reviews add some practical examples of the care owners say they received
- •A dog with hind-leg lameness was examined thoroughly, given a pain-relief injection, and sent home with medication after the vet felt it was likely soft tissue damage. - A dog with a small cut after an altercation was reportedly seen without an appointment, with the wound cleaned and the dog checked over. - One owner of an elderly cat praised the practice for carrying out the right diagnostic tests quickly, making a prompt diagnosis, and helping with an insurance claim.
Shrubbery Veterinary Centre is an independent practice in Gravesend, and its website says it has been providing veterinary care for over 60 years. The practice says it is well equipped, has a large clinical team with different skills, is an accredited veterinary nurse training practice, and provides emergency care 7 days a week, 365 days a year. Recent feedback is mixed overall, with many owners praising compassionate staff and urgent access, alongside some serious complaints about diagnosis, communication and out-of-hours contact.
- •Recent feedback is largely positive about the team’s kindness, reassurance and communication, especially in stressful situations. - Several reviewers highlight compassionate support during difficult moments, including euthanasia, where both the pet and family were treated with care. - Clinical communication is a repeated strength: reviewers mention clear explanations, prompt appointments, follow-up planning, and being kept updated during procedures such as a spay.
- •Recent feedback is consistently very positive, with several owners simply describing the care as excellent and the staff as delightful, friendly, and helpful. - Multiple reviews mention cats and dogs being handled especially well, including nervous pets that stayed calm during appointments or even seemed happy to return. - Longer-term clients describe years of good care for their cats, with comments highlighting kindness and compassion from the team.
- •Reviewers often describe the team as friendly, understanding and unhurried, with vets taking time to listen rather than making owners feel rushed. - End-of-life care stands out in several comments, including peaceful home euthanasia and appreciation for the condolence card sent afterwards. - Owners mention practical support with more difficult cases, including sedation for a very nervous dog and hands-on help getting treatment into a sore ear.
Sittivets is a veterinary practice in Sittingbourne that says it is a Veterinary Nurse Training facility and offers emergency veterinary care with 24/7 or extended-hours cover. It handles a mix of routine care and urgent problems for dogs and small pets, with recent reviews mentioning first puppy visits, spays, nail clips, and treatment for rats and guinea pigs. Overall feedback is positive, though there are some mixed comments around communication and management of a long-running ear problem.