Shrubbery Veterinary Centre – Vets in Gravesend
Clinic Overview
Shrubbery Veterinary Centre is an independent veterinary practice (no corporate group mentioned on its website) and says it has been providing veterinary care for over 60 years. The clinic describes itself as well-equipped with a large group of clinicians with different skills, and it is an accredited veterinary nurse training practice. It also states it provides emergency care 7 days a week, 365 days a year.
From the latest reviews available, owners describe being told to come straight in for emergencies (including a 16‑week‑old puppy) and mention specific procedures like dental cleaning, possible tooth extractions (later not needed), ear care, and nail/claw clipping. However, there are also serious complaints describing misdiagnosis, conflicting opinions between different vets, and dissatisfaction escalating to referral elsewhere and a disputed bill being passed to a debt collection agency.
Services
Based on the clinic website and the latest written reviews available to us, Shrubbery Veterinary Centre is described as offering
- •Emergency care: the practice states emergency care is available 7 days a week, 365 days a year; one reviewer describes calling with a puppy emergency and being told to come in immediately for treatment.
- •Nurse clinics (listed on the website).
- •Neutering (listed on the website).
- •Dental care: review mentions a cat being assessed for possible three tooth extractions, then the clinic phoned to advise a dental clean instead.
- •Routine care mentioned in reviews: ear care and claw clipping were done during the same visit as the dental workup.
People
- •Caitlin (veterinary nurse): thanked by name for handling an emergency visit for a young puppy; the owner highlighted her kindness and that the practice was easy to book with.
- •Ally (vet, role not explicitly stated but referenced as “the vets,” especially Ally): praised for support during a euthanasia/“saying goodbye” appointment; the reviewer noted she became emotional too, which they interpreted as compassion.
Reviews
4.6 stars from 370 reviews. - Urgent access and responsiveness: one owner reports being told to come to the surgery immediately and that their puppy was treated the same day.
- •Clear updates and avoiding unnecessary procedures: a cat owner says they were initially quoted for up to three tooth extractions, then received a call to say a clean was sufficient, alongside ear/claw care.
- •End-of-life support: one review specifically mentions a vet (Ally) being supportive while the family said goodbye to a pet.
- •Conflicting and negative experiences also reported: two separate 1‑star reviews describe misdiagnosis, feeling judged as owners, conflicting diagnoses across different vets, lack of antibiotics being prescribed during repeated visits, and needing treatment/referral elsewhere; one also alleges a disputed bill was passed to a debt collection agency.
Special Services
Animals Treated at Shrubbery Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Shrubbery Veterinary Centre
Opening Hours
Hours
Reviews for Shrubbery Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 370 we track in total. Recent reviews may not be representative of overall sentiment.
R Lane
2 months ago
Craig Shelton
3 months ago
Jade Calver
3 months ago
Really this is such an amazing vets. I’m a new customer here and I’m blown away by the kindness of the staff and how easy it is to book appointments. I had an emergency today with my 16 week old puppy I phoned and was told to immediately go to the surgery where they treated her. Special thanks to Caitlin, one of the veterinary nurses who is just so brilliant! Thank you so much all, from little Jolene’s owner x
Jade Calver
a month ago
Really this is such an amazing vets. I’m a new customer here and I’m blown away by the kindness of the staff and how easy it is to book appointments. I had an emergency today with my 16 week old puppy I phoned and was told to immediately go to the surgery where they treated her. Special thanks to Caitlin, one of the veterinary nurses who is just so brilliant! Thank you so much all, from little Jolene’s owner x
Mirek Pytka
4 months ago
Susan Carter
5 months ago
Took my cat last week and quoted for possible 3 teeth extraction. But, they called to say teeth just need a good clean up and ears and claws clipped. Great job! Everyone very kind and helpful, and Max well cared for. Place could do with a refurb, otherwise very happy with service.
Susan Carter
2 months ago
Took my cat last week and quoted for possible 3 teeth extraction. But, they called to say teeth just need a good clean up and ears and claws clipped. Great job! Everyone very kind and helpful, and Max well cared for. Place could do with a refurb, otherwise very happy with service.
Rachel Hayden
3 months ago
If I could give 0 starts I would! Absolutely awful vet, very rude, misdiagnosed our cat, demanded to see him again the following day, which if course we didn't, made out as if we were neglecting him! And bad pet owners which made us feel even worse in a time of distress... went on to tell us that the condition was fatal and we paid them for this service! After sending us away pretty shaken up we decided to go to an emergency out of hours pet hospital from fear of loosing our precious boy agterbwhat we had been told at the shrubbery however the hospital gave him some swift and effective treatment for something very treatable and some antibiotics and we're are back up and running as normal! We will never go back here again!
Hayley Plume
3 months ago
Want to say how pleased my mum and I were with the vets. Especially to Ally. She was sooo lovely with Jasper while we were saying goodbye to him. Even crying herself which I thought was lovely. Shows their compassion in their job. Thank you
Maxine Fothergill
4 months ago
1-star review We brought our dog Oscar to The Shrubbery Vets five times in six days as his condition worsened. He saw different vets each time, received conflicting diagnoses, and was never prescribed antibiotics—despite his rapid decline. We had to demand a referral to Southfields Hospital, where he was treated for two serious conditions. We truly believe Oscar would not have survived under their care. To add insult to injury, our disputed bill has now been passed to a debt collection agency. Extremely disappointed after years as loyal clients.
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