Shrubbery Veterinary Centre – Vets in Gravesend
Clinic Overview
Shrubbery Veterinary Centre in Gravesend, Kent, is a well-regarded facility offering a range of services, including emergency veterinary care and serving as a veterinary nurse training facility. With an overall Google Maps rating of 4.6 stars from 369 reviews, the clinic demonstrates a strong reputation among its clientele, suggesting high levels of customer satisfaction.
The reviews, however, present a mixed picture. Positive feedback highlights the clinic's compassionate and professional staff, with specific praise for individuals like Caitlin, a veterinary nurse, and Ally, whose empathy and kindness were noted in challenging situations. Clients appreciate the ease of booking appointments and the attentive care provided to pets, as exemplified by Jade Calver's experience with her puppy and Susan Carter's satisfaction with the care of her cat, Max.
On the other hand, some critical reviews raise concerns about inconsistent diagnoses and communication issues. Rachel Hayden reported a misdiagnosis that led to unnecessary distress, while Maxine Fothergill expressed frustration over conflicting diagnoses and a lack of appropriate treatment for her dog, Oscar. These negative experiences highlight areas for potential improvement in consistency and communication.
Overall, Shrubbery Veterinary Centre appears to be a reputable clinic with a dedicated team, offering vital veterinary services. However, potential clients might want to consider the mixed reviews regarding diagnostic consistency. Pricing information is not explicitly detailed, so it is advisable for clients to inquire directly for specific cost-related queries.
Special Services
Animals Treated at Shrubbery Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Shrubbery Veterinary Centre
Opening Hours
Hours
Reviews for Shrubbery Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 370 we track in total. Recent reviews may not be representative of overall sentiment.
R Lane
2 months ago
Craig Shelton
3 months ago
Jade Calver
3 months ago
Really this is such an amazing vets. I’m a new customer here and I’m blown away by the kindness of the staff and how easy it is to book appointments. I had an emergency today with my 16 week old puppy I phoned and was told to immediately go to the surgery where they treated her. Special thanks to Caitlin, one of the veterinary nurses who is just so brilliant! Thank you so much all, from little Jolene’s owner x
Jade Calver
a month ago
Really this is such an amazing vets. I’m a new customer here and I’m blown away by the kindness of the staff and how easy it is to book appointments. I had an emergency today with my 16 week old puppy I phoned and was told to immediately go to the surgery where they treated her. Special thanks to Caitlin, one of the veterinary nurses who is just so brilliant! Thank you so much all, from little Jolene’s owner x
Mirek Pytka
4 months ago
Susan Carter
5 months ago
Took my cat last week and quoted for possible 3 teeth extraction. But, they called to say teeth just need a good clean up and ears and claws clipped. Great job! Everyone very kind and helpful, and Max well cared for. Place could do with a refurb, otherwise very happy with service.
Susan Carter
2 months ago
Took my cat last week and quoted for possible 3 teeth extraction. But, they called to say teeth just need a good clean up and ears and claws clipped. Great job! Everyone very kind and helpful, and Max well cared for. Place could do with a refurb, otherwise very happy with service.
Rachel Hayden
3 months ago
If I could give 0 starts I would! Absolutely awful vet, very rude, misdiagnosed our cat, demanded to see him again the following day, which if course we didn't, made out as if we were neglecting him! And bad pet owners which made us feel even worse in a time of distress... went on to tell us that the condition was fatal and we paid them for this service! After sending us away pretty shaken up we decided to go to an emergency out of hours pet hospital from fear of loosing our precious boy agterbwhat we had been told at the shrubbery however the hospital gave him some swift and effective treatment for something very treatable and some antibiotics and we're are back up and running as normal! We will never go back here again!
Hayley Plume
3 months ago
Want to say how pleased my mum and I were with the vets. Especially to Ally. She was sooo lovely with Jasper while we were saying goodbye to him. Even crying herself which I thought was lovely. Shows their compassion in their job. Thank you
Maxine Fothergill
4 months ago
1-star review We brought our dog Oscar to The Shrubbery Vets five times in six days as his condition worsened. He saw different vets each time, received conflicting diagnoses, and was never prescribed antibiotics—despite his rapid decline. We had to demand a referral to Southfields Hospital, where he was treated for two serious conditions. We truly believe Oscar would not have survived under their care. To add insult to injury, our disputed bill has now been passed to a debt collection agency. Extremely disappointed after years as loyal clients.
Nearby Vets
Explore more trusted veterinary clinics near Shrubbery Veterinary Centre
Gravesend Vets4Pets Ltd
(0.9 miles)Inside Pets at Home, Imperial Retail Park, Gravesend DA11 0DQ, UK
Medivet Gravesend
(1 miles)144 Parrock St, Gravesend DA12 1EY, UK
