Shrubbery Veterinary Centre

Shrubbery Veterinary Centre is an independent practice in Gravesend, and its website says it has been providing veterinary care for over 60 years. The practice says it is well equipped, has a large clinical team with different skills, is an accredited veterinary nurse training practice, and provides emergency care 7 days a week, 365 days a year. Recent feedback is mixed overall, with many owners praising compassionate staff and urgent access, alongside some serious complaints about diagnosis, communication and out-of-hours contact.

Services

• •Emergency and urgent care: the practice says emergency care is available 7 days a week, 365 days a year. Recent reviews include one owner who said they were told to come straight in with a puppy emergency and were treated the same day.
• •Routine and nurse-led care: the website lists nurse clinics and neutering.
• •Dental and general treatment: recent reviews mention dental assessment and cleaning, with one cat owner saying possible tooth extractions were later found not to be needed, along with ear care and claw clipping during the same visit.
• •Support for different pets and situations: reviews mention gentle handling of a nervous puppy, compassionate end-of-life care, and help for an elderly parakeet, with one owner specifically praising a vet's knowledge and interest in birds.

Pricing

No published pricing information is currently available for this clinic.

People

• •Connie: thanked by name for being patient and gentle with a very nervous puppy.
• •Caitlin (veterinary nurse): praised for helping during an emergency visit for a 16-week-old puppy.
• •Ally: warmly mentioned for compassionate support while a family were saying goodbye to their pet.

Reviews

Google shows 4.6 stars from 374 reviews. Recent written feedback is mixed

• •Many positive reviews focus on kind, compassionate staff, with owners mentioning supportive handling of nervous pets and thoughtful care at difficult end-of-life appointments.
• •Urgent access is a recurring positive theme, including a same-day puppy emergency visit and comments that booking appointments is straightforward.
• •Some owners also praise clear treatment decisions, including a cat dental visit where extractions were avoided after reassessment, and one bird owner felt reassured by the vet's knowledge of birds.
• •Negative reviews raise concerns about out-of-hours phone access, customer service, conflicting opinions between vets, alleged misdiagnosis, and a disputed bill later being pursued through debt collection.