Cinque Ports Veterinary Group

Cinque Ports Veterinary Group in Hawkhurst is part of Linnaeus. The practice offers routine veterinary care and uses Vets Now at Cinque Ports Veterinary Hospital for 24-hour, 365-day emergency cover. Owner feedback is largely positive about communication, calm handling of nervous dogs, and friendly staff, although some reviews describe a more transactional feel around reminders and prescription or appointment policies.

Services

• •General veterinary care: Consultations are mentioned for issues including lameness and more complex cases where owners wanted clear discussion of diagnoses, treatment options, and next steps. Reviews also describe vets as thorough and willing to answer questions.
• •Handling of nervous or reactive dogs: Multiple owners highlight patient, calm handling, including visits with a nervous rescue dog and a chow chow that usually dislikes strangers.
• •Preventive care and prescriptions: Vaccinations and boosters are mentioned by owners, alongside reminder texts for upcoming appointments. Some owners also report that repeat items such as ear drops require a paid consultation before being issued again.
• •Emergency and training facilities: Out-of-hours emergency care is provided by Vets Now at Cinque Ports Veterinary Hospital. The practice is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Owner comments on value are mixed, with one recent review praising an “even better price,” while another felt the overall experience around reminders and repeat-prescription consultations was more transactional.

People

• •Marco (vet): Praised for being open about treatment options, knowledgeable, and focused on the animal’s welfare. He is also mentioned positively in relation to difficult diagnoses and decisions.
• •Luca (vet): Described as someone who listened to concerns, acted on them, and gave good advice.
• •Wider team: Reviews also mention friendly staff, kind and patient handling, and positive experiences with the nurses and reception team.

Reviews

Google rating: 4.6 stars from 131 reviews. Recent written feedback is mostly positive, with a smaller number of dissatisfied comments.

• •Many owners describe friendly staff, good service, and smooth appointments, including comments about being seen on time.
• •Several reviews highlight calm handling of nervous or reactive dogs, with owners saying visits were easier than expected.
• •Marco stands out in the feedback for clear communication, discussing treatment options openly, and helping owners feel supported in decision-making.
• •Less positive reviews mention rude or dismissive interactions, frustration at not being seen quickly for a very poorly dog, frequent reminder texts, and annoyance at needing a consultation for repeat ear-drop prescriptions.