Cinque Ports Veterinary Group

Services

• •General veterinary care: Consultations are mentioned for issues ranging from lameness to more complex cases where owners wanted clear discussion of diagnoses, treatment options, and next steps. Reviews describe vets as thorough, knowledgeable, and willing to answer questions.
• •Support for nervous or difficult patients: This remains a clear strength in owner feedback, with several reviews highlighting patient, calm handling for nervous or reactive dogs, including a nervous rescue dog and other dogs that are not usually comfortable with strangers.
• •Preventive care, follow-ups, and prescriptions: Vaccinations, boosters, and reminder texts are mentioned by owners. Some reviews also note that repeat items such as ear drops may require a paid consultation before being issued again.
• •Home visits and practical care: A recent review praised a home visit for an elderly dog who could not travel, with a health check and blood tests carried out professionally and with minimal stress.
• •Emergency cover and training: Out-of-hours emergency care is provided by Vets Now at Cinque Ports Veterinary Hospital. The practice is also listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on value are mixed: one owner praised an “even better price,” while older feedback also includes some frustration around reminder texts and consultation requirements for repeat prescriptions.

People

• •Mark (vet): Mentioned positively for a calm and professional home visit, including an in-home health check and blood tests for an elderly dog.
• •Fiona (nurse): Praised alongside Mark for professional, caring handling during the same home visit.
• •Marco (vet): Highlighted for clear communication, openness about treatment options, and a strong focus on the animal’s welfare.
• •Luca (vet): Described as someone who listened to concerns, acted on them, and gave good advice.
• •Wider team: Reviews regularly mention friendly staff, welcoming reception, and patient handling during appointments.

Reviews

Google rating: 4.6 stars from 137 reviews. Recent feedback is mostly very positive, with a smaller number of negative experiences also appearing.

• •Many owners describe the practice as friendly, welcoming, and efficient, with comments about good service and appointments running on time.
• •Several reviews highlight calm handling of anxious or difficult dogs, with owners saying their pets were put at ease during visits.
• •Recent feedback also includes praise for professional home-visit care, especially for older pets that could not easily travel.
• •Less positive comments are limited, but one owner reported rude staff and difficulty getting a very unwell dog seen promptly, then chose to move to another practice.