Cinque Ports Veterinary Group

Concrete details mentioned by owners include

• •Clear discussion of treatment options and decision-making (e.g., Marco being “very open with treatment options”).
• •Handling of nervous/reactive dogs with patience (nervous rescue dog; chow chow that “doesn’t like anyone” but tolerated the vet).
• •Consultation required for repeat prescriptions (example given: ear drops).
• •Frequent text reminders to book boosters/appointments (raised as a negative by one reviewer).

(Ownership group/independent status isn’t stated in the provided information.)

Services

• •Emergency care: 24-hour, 365-day emergency service provided by Vets Now at Cinque Ports Veterinary Hospital (per website summary).
• •General veterinary consultations: Owners describe appointments for issues such as a poorly leg/lameness and broader concerns requiring discussion of diagnoses and decisions.
• •Vaccinations/boosters: Mentioned in reviews in the context of reminders to book boosters.
• •Repeat prescriptions policy: One reviewer reports that repeat prescriptions are not issued without a paid consultation (example: ear drops).
• •Veterinary nurse training facility: Listed in the structured clinic data.

People

• •Marco (vet): Mentioned for being open about treatment options and coming across as focused on the animal rather than cost; also credited with helping an owner navigate difficult diagnoses and decisions.
• •Luca (vet): Named positively by a reviewer who felt their concerns were listened to and acted on, with “good advice given.”
• •Unspecified vet(s): Multiple owners describe vets being patient with nervous dogs, thorough, and willing to answer questions.

Reviews

Google rating: 4.6 stars from 129 reviews. - Communication and option-setting: Owners describe vets (especially Marco) explaining options and answering questions, with some saying they felt listened to.

• •Nervous/reactive dogs: Several reviews highlight calm handling—e.g., a nervous rescue dog found the visit easier than expected; a chow chow that usually dislikes people was “fine with” the vet.
• •Service experience varies: One review reports rude staff and being told a very poorly dog wouldn’t be seen until the next day, while others describe a friendly welcome and “great service.”
• •Policies/reminders felt “transactional” to some: One reviewer objects to frequent reminder texts, booster prompts they felt were unnecessary, and needing to pay for a consultation to get repeat ear-drop prescriptions.