Well House Vets – Vets in Tunbridge Wells
Clinic Overview
Well House Vets is a veterinary practice that states it provides emergency care “around the clock” (with instructions on what to do in an emergency) and is listed as a veterinary nurse training facility. The website also references a Pet Health Club® Plus plan that includes consultations.
Recent reviews are mixed: several describe friendly, welcoming appointments (including helping a puppy feel comfortable), while a small number raise serious concerns—most notably an alleged prescribing error (a cat reportedly given an unsafe diazepam dose on the paperwork) and complaints about how costs and billing were handled. One detailed review describes a vet explicitly pausing to give owners time and space to decide on “expensive decisions” during treatment.
Services
- •Emergency care: the clinic website states it provides care “around the clock” and gives instructions on what to do in an emergency.
- •Pet Health Club® Plus: the website says consultations are included as part of this plan (no prices or inclusions beyond consultations are provided in the available text).
- •Veterinary nurse training: listed as a veterinary nurse training facility.
Reviews
Google rating: 4.4 stars from 66 reviews.
- •Welcoming, calm handling of pets: multiple reviewers mention staff being friendly and helping pets feel comfortable (including a puppy being made to feel “welcomed and comfortable”).
- •Decision-making support during treatment: one reviewer describes a vet repeatedly offering them time alone to think through next steps when facing costly treatment decisions.
- •Concerns about cost transparency and manner: one reviewer describes a request for a breakdown of a large bill being met poorly, and felt the clinic was focused on money.
- •Safety concern raised about prescribing: one reviewer alleges their cat was prescribed a potentially lethal diazepam dose and says they caught it by checking the dosage themselves.
- •Availability/being redirected: one reviewer says the clinic is “rarely open” and reports being sent to another branch.
Special Services
Animals Treated at Well House Vets
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Well House Vets
Opening Hours
Hours
Reviews for Well House Vets
Note: Showing the 5 most recent Google reviews out of 66 we track in total. Recent reviews may not be representative of overall sentiment.
Teresa May
a month ago
Kaya Waring
a week ago
Avoid this vets if you need a Tunbridge wells based vets, the Tunbridge wells clinic is rarely open and they will send you to crowborough. Also prescribed my cat a lethal dose of diazepam by accident but I luckily double checked the dosage online before giving it to him!
Kaya Waring
2 months ago
Avoid this vets if you need a Tunbridge wells based vets, the Tunbridge wells clinic is rarely open and they will send you to crowborough. Also prescribed my cat a lethal dose of diazepam by accident but I luckily double checked the dosage online before giving it to him!
Kevin Clark
3 months ago
Tyler
7 months ago
Lovely staff and very friendly. Definitely recommend to others
Tyler
5 months ago
Lovely staff and very friendly. Definitely recommend to others
Jaroslaw Siekanka
10 months ago
Kim S
a year ago
Just excellent. Warm professional friendly. Made my pup feel very welcomed a nd comfortable
Lisa Herbert
4 years ago
I want to thank the gentleman vet on duty on Friday 25/06/2021 at 18h30. We had some expensive decisions to make and even though these are not made clearly when one is in a rush and worried about a pet, the vet was so kind to us. He asked us on a number of occasions whether we needed to take 5 min alone to make a choice about the next stage of treatment. Just by saying that, he allowed us to gather ourselves. His treatment of our dog was exceptional but I would expect that from a vet. I was so grateful of his treatment of us humans. Thank you for your kindness.
Laura Beser
5 years ago
Im very shock of how most of the stuff in this clinic treated me. Starting from the manager, to the nurses, one of the receptionist and one female vet. Unprofessional, with an attitude to grab your money and treating the animal like a package if you ever show signs of wanting a breakdown of a £1000 bill for the test only!!! Also, They given the impression that on the top of paying all those expensive bills, they are treating you with no manners and arrogance. There are plenty of surgeries out there that have a wonderful customer service and they are passionate about the animals, not the money. A very shocking answer from one of the female vet in this place When I asked her what would they do if they see a very poorly pet but the owner couldn’t afford all the bills and the insurance doesn’t cover? Her answer: we would put the animal to sleep and letting it die. That came out from someone that we trust our pets with, but she and the whole clinic are only move for money. (btw the surgery in Crowborough is run by the same vet stuff apparently) Im getting my cat’s full history from them and moving on to a new place that know the value of animals. Avoid this place guys.
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