Well House Vets – Vets in Tunbridge Wells
Clinic Overview
Well House Vets is an IVC Evidensia practice in Tunbridge Wells, Kent. It says it provides emergency care around the clock, gives guidance on what to do in an emergency, is listed as a veterinary nurse training facility, and offers a Pet Health Club® Plus plan that includes consultations. Recent feedback is mixed, with praise for friendly, calm handling and some concerns about availability, billing, and one alleged prescribing error.
Services
- •Emergency care: The practice says it provides care around the clock and gives instructions on what to do in an emergency.
- •Consultations and everyday appointments: The clinic offers general appointments, and reviews describe friendly, calm handling of dogs and puppies during visits. One owner also highlighted a vet’s supportive approach when discussing difficult treatment decisions.
- •Pet Health Club® Plus: This plan includes consultations.
- •Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic, though reviews are mixed on cost, with one owner describing it as not too expensive and others raising concerns about billing.
People
Reviews name vet Mmapeu Mekwa, who was praised for being friendly and helpful with a dog. Other feedback also mentions reception staff, nurses, a manager, and other vets without naming them.
Reviews
Google rating: 4.3/5 from 69 reviews. Recent feedback is mixed overall.
- •Several reviewers describe the team as warm, friendly and professional, with pets made to feel comfortable during appointments; one owner said their dog loved Mmapeu Mekwa.
- •One review praised a vet for giving the owners time and space to think through difficult and expensive treatment decisions, alongside kind and considerate support.
- •Pricing comments are split: one reviewer felt the practice was reasonably priced, while others complained about billing and felt money was prioritised.
- •Negative comments also include concerns about limited availability at the Tunbridge Wells branch and one allegation of an unsafe diazepam dose being written on paperwork.
