Well House Vets – Vets in Tunbridge Wells
Clinic Overview
Well House Vets, located in Tunbridge Wells, is known for its veterinary services and training facilities for veterinary nurses. The clinic offers emergency veterinary services, which is a notable feature for pet owners needing urgent care.
The clinic has a Google Maps rating of 4.4 stars from 65 reviews, indicating generally positive feedback but with room for improvement. Customers have praised the staff for their friendliness and professionalism, as highlighted in multiple 5-star reviews. Tyler, a recent client, commended the staff's amiability, while Kim S appreciated the warm and welcoming environment provided for her pet.
However, the reviews also reveal some significant concerns. Kaya Waring reported a serious issue regarding the prescription of an incorrect medication dosage, which could have been dangerous if not double-checked. Another reviewer, Laura Beser, expressed dissatisfaction with the clinic's customer service and felt that the staff were more focused on financial gain than on animal welfare. She noted an unprofessional attitude and was particularly upset with a vet's response regarding the treatment of pets whose owners face financial constraints.
The reviews suggest that while many clients have had positive experiences, others have encountered serious issues that affect their trust in the clinic. The mixed feedback highlights the importance of consistent and attentive customer service, alongside professional veterinary care. For those seeking veterinary services in Tunbridge Wells, Well House Vets may be a suitable option, but prospective clients should consider both the positive and negative experiences shared by previous customers.
Special Services
Animals Treated at Well House Vets
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Well House Vets
Opening Hours
Hours
Reviews for Well House Vets
Note: Showing the 5 most recent Google reviews out of 66 we track in total. Recent reviews may not be representative of overall sentiment.
Teresa May
a month ago
Kaya Waring
a week ago
Avoid this vets if you need a Tunbridge wells based vets, the Tunbridge wells clinic is rarely open and they will send you to crowborough. Also prescribed my cat a lethal dose of diazepam by accident but I luckily double checked the dosage online before giving it to him!
Kaya Waring
2 months ago
Avoid this vets if you need a Tunbridge wells based vets, the Tunbridge wells clinic is rarely open and they will send you to crowborough. Also prescribed my cat a lethal dose of diazepam by accident but I luckily double checked the dosage online before giving it to him!
Kevin Clark
3 months ago
Tyler
7 months ago
Lovely staff and very friendly. Definitely recommend to others
Tyler
5 months ago
Lovely staff and very friendly. Definitely recommend to others
Jaroslaw Siekanka
10 months ago
Kim S
a year ago
Just excellent. Warm professional friendly. Made my pup feel very welcomed a nd comfortable
Lisa Herbert
4 years ago
I want to thank the gentleman vet on duty on Friday 25/06/2021 at 18h30. We had some expensive decisions to make and even though these are not made clearly when one is in a rush and worried about a pet, the vet was so kind to us. He asked us on a number of occasions whether we needed to take 5 min alone to make a choice about the next stage of treatment. Just by saying that, he allowed us to gather ourselves. His treatment of our dog was exceptional but I would expect that from a vet. I was so grateful of his treatment of us humans. Thank you for your kindness.
Laura Beser
5 years ago
Im very shock of how most of the stuff in this clinic treated me. Starting from the manager, to the nurses, one of the receptionist and one female vet. Unprofessional, with an attitude to grab your money and treating the animal like a package if you ever show signs of wanting a breakdown of a £1000 bill for the test only!!! Also, They given the impression that on the top of paying all those expensive bills, they are treating you with no manners and arrogance. There are plenty of surgeries out there that have a wonderful customer service and they are passionate about the animals, not the money. A very shocking answer from one of the female vet in this place When I asked her what would they do if they see a very poorly pet but the owner couldn’t afford all the bills and the insurance doesn’t cover? Her answer: we would put the animal to sleep and letting it die. That came out from someone that we trust our pets with, but she and the whole clinic are only move for money. (btw the surgery in Crowborough is run by the same vet stuff apparently) Im getting my cat’s full history from them and moving on to a new place that know the value of animals. Avoid this place guys.
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