Rusthall Veterinary Surgery – Vets in Tunbridge Wells
Clinic Overview
Rusthall Veterinary Surgery has been operating since 1986, and its website describes a broad small‑animal practice (from “the smallest mouse to the largest of dogs”) with on-site dental facilities and ultrasound. The practice offers emergency vet care (clients are told to ring the practice first), and reviews repeatedly describe fast, practical help—such as scanning a found dog for a microchip and making calls to reunite the dog with the owner within about 30 minutes. Owners also mention prompt emergency appointments, and at least one reviewer describes the clinic checking in a couple of days later after treatment. A few reviews characterise it as feeling more like an “animal come first” independent practice rather than a chain (no corporate group is named on the website).
Services
Based on the website and the written reviews available
- •Emergency vet care (website states emergency care is available; reviewers mention being offered prompt emergency appointments).
- •Microchipping support, including microchip scanning (a review describes staff scanning a lost dog and reuniting it with the owner).
- •Dentistry (listed on the website; dental facilities are mentioned).
- •Ultrasound (listed as a facility on the website).
- •Vaccinations (website).
- •Flea, tick, and worming treatments (website).
- •Care for a wide range of pets (website mentions pets from mice to large dogs; one reviewer also mentions care for a poorly chicken).
- •Support during end-of-life situations (a review describes the team being kind when the family came in to say goodbye to a cat after a road traffic accident).
- •Care around breeding/new puppies (one review mentions the vet looking after a dog and her pup after the dog had a baby).
People
- •Ian (vet): Mentioned by name in a long-term client review, described as professional and focused on the animals’ welfare, including treating a “poorly chicken.”
- •Locum nurse (name not given): Credited in one review with taking immediate action when a frightened found dog was brought in—scanning for a microchip and making calls to locate the owner.
- •Reception team (not named): Mentioned for helping an owner feel at ease after a puppy had an accident on the floor, and for being helpful with questions.
Reviews
4.7 stars from 162 reviews. - Fast, practical help in urgent situations: microchip scanning and quick coordination to reunite a lost dog; owners also describe prompt emergency appointments.
- •Booking and visit flow: “easy to book,” friendly welcome, and appointments described as prompt and successful.
- •Follow-up after treatment: one reviewer describes being asked to update the practice a couple of days after emergency care, with recommendations and suggestions given.
- •Supportive handling of difficult moments: kindness described when a family came to say goodbye to a cat after a serious accident.
- •Cost comments are mixed into experience rather than itemised: several reviewers call pricing “reasonable”/“sensible,” but no specific fees are stated.
Animals Treated at Rusthall Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Rusthall Veterinary Surgery
Opening Hours
Hours
Reviews for Rusthall Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 162 we track in total. Recent reviews may not be representative of overall sentiment.
Stacey Langford
3 weeks ago
We came to the surgery with a terrified soggy lost dog on a stormy dark winter evening! We were greeted by a lovely locum nurse (sadly I didn't get her name) who got straight on the case, scanned for a chip and made some calls! She was quick and efficient and pup was reunited with owner within about 30mins! Heard a lot of good things about Rusthall Vets. Thank you for your help this evening.
Wollywonka100
2 months ago
Lovely vets, they get things done quickly, sensible prices, would absolutely recommend!
Anna Verrinder
a month ago
Really friendly and helpful vets. Receptionist made me feel like it wasn't a problem when my puppy weed on the floor. Was very helpful with my questions and reasonably priced compared to other vets. I feel like my puppies will be well looked after by the vet and staff. It feels very much like an animal come first run business rather than a chain who may have different priorities
Anna Verrinder
3 months ago
Really friendly and helpful vets. Receptionist made me feel like it wasn't a problem when my puppy weed on the floor. Was very helpful with my questions and reasonably priced compared to other vets. I feel like my puppies will be well looked after by the vet and staff. It feels very much like an animal come first run business rather than a chain who may have different priorities
Tim Hill
2 months ago
Easy to book, friendly welcome, prompt and successful appointment. Have booked again.
Tim Hill
4 months ago
Easy to book, friendly welcome, prompt and successful appointment. Have booked again.
Miriam M
6 months ago
Best Vet there is!
Charlotte Franklin (MrsF)
3 months ago
Wonderful Vets Surgery, sadly our cat was hit by a car, and taken into this Vets. They were very kind and caring and were wonderful with our boys when we went in to say our good-byes. If for any reason we ever need a vet that isn't our own, we would definitely see if they had room.
Kirsty
7 months ago
We have been using this service for a few years now and I could not recommend Ian enough. He is very professional and always has our animals care at heart, including our poorly chicken! Thank you for all your hard work.
Benja Bert
a year ago
I have 4 beautiful dogs with different breeds, and I look everywhere to where I should register my pets? After doing all my research and speaking to a few friends, I decided to register them with this vet! As I believe they are the best and which they are! Having said that, it's been 3 years since my babies are coming here. Everything was fantastic and I am very happy and appreciated all the staff members. Who are very helpful! When I have to call for an emergency, they are taking appointments promptly and always asking to inform them a couple of days later for any treatment they had with recommendation and suggestion. My maltese had a baby a few months back, and I am very pleased with how they're looking after my girl and the pup, as they understand how worried I am! Even though they have seen so many animals coming through the door, they do remember all of my babies' visits with passionated and concern. I thank all the veterinary and the staff members for all the work and treatment that they have done to my babies ( at a very reasonable price) Keep up the good work!
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