Vets Now (Tunbridge Wells) – Vets in Tunbridge Wells
Clinic Overview
Vets Now in Tunbridge Wells is a well-regarded emergency veterinary clinic that provides after-hours care for pets in need. With a Google Maps rating of 4 stars from 218 reviews, the clinic shows a generally positive reception from the local community. The clinic's services appear to be focused on urgent and emergency care, as indicated by the opening hours that primarily cover overnight and weekend periods.
The reviews present a mixed picture of customer experiences. Positive feedback highlights the clinic's effective care and knowledgeable staff. For instance, Mike Whitman praised the team for their swift and expert treatment of his cat, Mabel, who was critically ill. Similarly, Jennifer Maslin expressed gratitude for the compassionate and professional care her distressed dog received, emphasizing the vet's dedication even in the early hours of the morning.
However, some reviews point to areas for improvement. Kris Spearman noted issues with long wait times and high medication costs, along with communication challenges regarding medical records. Jamie Mitchell's review was particularly concerning, recounting an insensitive response to a request for advice about his stressed dog. Such feedback suggests inconsistencies in customer service and highlights the importance of addressing these concerns to improve overall client satisfaction.
Pricing is noted as being on the higher side, a common characteristic of emergency veterinary services, but many clients express that the quality of care justifies the cost. Overall, Vets Now in Tunbridge Wells is a crucial resource for pet owners seeking emergency care, with room for enhancements in customer service and communication practices.
Contact
Animals Treated at Vets Now (Tunbridge Wells)
Animals We Treat
Companion Animals
Opening Hours – Vets Now (Tunbridge Wells)
Opening Hours
Hours
Reviews for Vets Now (Tunbridge Wells)
Note: Showing the 5 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.
Janice Copsey
in the last week
Was pleased to be able to see a vet after hours. However he did ask why I didnt ask to speak to the vet first before taking the appointment , I would have liked to but that option was not given to me.
Oliver Bowdidge
3 weeks ago
Had to rush mums dog at 1.30 in the morning and they were really very kind and understanding. Lovely people, thank you for your kindness and compassion.
harriet denham littlemissdenham
a month ago
The call handler was calm and friendly. Extremely helpful with sending text with address, directions and confirming consultation prices. The vets surgery was clean and there was a reasonable wait to be seen (not hours) Vet was knowledgeable, kind and took time to explain everything to me. The cost is eyewateringly expensive and I believe you can set up a payment plan but this wasn't explicitly said to me or explained. I was unlucky enough to have a scare this close to christmas but ultimately my cat is more important than presents so was a no brainer to me, but for other people the choice could have been between their pet and food on the table!
Nikki Staples
2 months ago
susan wilson
2 months ago
Very good Vet happy with there Treatment my Cats
Kris Spearman
a week ago
Staff were busy and ignored us when we arrived. Vet was competent. We had to wait a very long time to be seen and the cost of the medication given was nearly 7x what it would be elsewhere. Also I was told the vet couldn't access the my dogs medical record, which the vet at Culverden in Crowborough told me the next day when I took her in that they should be able to.
Mike Whitman
4 weeks ago
Our cat, Mabel, was very poorly and we had to visit the emergency vets this weekend. The team was incredible, they treated her quickly, were extremely knowledgeable, and kept us updated with clear information and options throughout. Thanks to their wonderful care, Mabel is now home and on the road to recovery. I highly recommend them and can't thank them enough!
Jamie Mitchell
a month ago
I couldn't believe the response, from this vet. Have a dog who is stressed due to another dog in the house being on heat. We have removed the female dog to temporally friends, unfortunately our dog is still stressed and shaking, asked for advice to see if there was any medicine that could calm him down. The suggestion from the nurse was “you can bring him in to have him destroyed or give him up, no other friendly advice, to me that’s horrific. Definitely my view would not recommend.
Jennifer Maslin
4 months ago
I called Vets Now at 2am due to a very distressed doggy who I didn't know would make it through the night. Bella was calm and very generous with her expertise and time, suggesting alternatives should I not be able to come in. I tried these and called back at 5am requesting a consultation. She helped transport the heavy, immobile patient from the car and absolutely wonderful, calling him best dog (I don't know how she knew) and clearly explaining everything. I'm very grateful for her help in a very stressful situation and her thorough write up for our own vet to pass on care.
gergana barborkova
5 months ago
I would like to say very big thank you for all the team. Our dog was very unwell and all of the VETS take care of her immediately. Yes, the price was a bit higher, but they save my dog. Very big professional. Once again thank you for everything what you've done for Molly to get better quickly.
Nearby Vets
Explore more trusted veterinary clinics near Vets Now (Tunbridge Wells)
Dacre House Veterinary Clinic
(1 miles)91 Powder Ml Ln, Royal Tunbridge Wells, Tunbridge Wells TN4 9ED, UK
Rusthall Veterinary Surgery
(1.1 miles)Veterinary Surgery, 20 Ashley Gardens, Royal Tunbridge Wells, Tunbridge Wells TN4 8TU, UK
Well House Vets
(1.1 miles)24 Eridge Rd, Royal Tunbridge Wells, Tunbridge Wells TN4 8HJ, UK
Companion Care (Tunbridge Wells) Ltd
(1.8 miles)Fountains Retail Park, Dowding Way, Royal Tunbridge Wells, Tunbridge Wells TN2 3FB, UK
