Vets Now (Tunbridge Wells)

Vets Now (Tunbridge Wells) is part of the Vets Now emergency vet group within IVC Evidensia. It provides out-of-hours emergency care for dogs, cats and small animals, has been open since 2010, and is an RCVS accredited Small Animal Emergency Service Clinic (ESC). The clinic is set up for urgent and critical cases, with on-site diagnostics and treatment facilities including an in-house lab, imaging, an operating theatre, isolation and a hospital ward.

Services

•Out-of-hours emergency care: Night, weekend and bank holiday treatment for dogs, cats and small animals.
•Emergency and critical care: Accident and emergency care, critical care, advanced fluid therapy, advanced pain management, blood transfusions, and on-site monitoring including haematology, blood smear analysis, blood pressure monitoring and ECG.
•Diagnostics and procedures: X-ray, ultrasound and endoscopy, supported by an in-house laboratory, operating theatre, hospital ward and isolation unit.
•Recent examples owners mention: Emergency visits for injured cats, choking puppies, dogs with urgent symptoms, and rabbits needing overnight care. Reviews also mention calm phone handling, texted directions and consultation price confirmation before arrival, clear explanations during consultations, and rabbit care that included oxygen support and allowing a companion rabbit in during recovery.

Pricing

No published pricing information is currently available for this clinic, though several reviewers describe out-of-hours care as expensive.

People

•Bella is mentioned very positively for calm overnight phone support, helping move a heavy immobile dog from the car, explaining care clearly, and preparing a thorough write-up for the regular vet.
•Reviews also praise the wider team for being kind, caring and knowledgeable, though some recent feedback reports brusque communication or a less compassionate front-desk or consultation experience.

Reviews

Google reviews show 4.0 stars from 248 reviews, giving a solid amount of public feedback overall.

•Emergency access out of hours is a clear strength. Owners describe getting help late at night, in the early hours, and at weekends for problems including choking, injuries and sudden deterioration.
•Many reviewers praise the clinical care and staff manner. Positive comments mention kind vets and nurses, clear explanations, thorough checks, and calm support during stressful visits.
•Cost is the most repeated concern. Several reviewers describe the service as very expensive, including mentions of £1,000-plus bills for emergency treatment.
•Waiting times, call handling and communication are more mixed. Some owners felt the wait was reasonable for an emergency service, while others report long waits, a frustrating initial call process, limited updates, or poor communication on arrival.

Reviews for Vets Now (Tunbridge Wells)

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Reviews from pet owners who enquired with Vets Now (Tunbridge Wells) through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 248 we track in total. Recent reviews may not be representative of overall sentiment.

J T

1 month ago

Really disappointed with the service I received here. I ended up walking out without my cat even being seen by a vet. I waited for around an hour and, after politely asking how much longer I would have to wait, I was simply told, “It will take however long it takes.” I found the response extremely rude and dismissive. Unfortunately, the lady on reception showed very little people skills or compassion, which I found particularly disappointing given the nature of the profession. I completely understand that veterinary practices can be extremely busy, but a little communication, empathy and basic courtesy would have made a huge difference. I certainly wouldn’t recommend this place based on my experience and will be taking my cat elsewhere.

N Mo

Didn’t like the long call process initially but the service at Culverden Tunbridge Wells was excellent, clearly described and comprehensive.

Reece Bromley

Avoid this place at all cost. Money grabbing vet wasn't interested in my dogs welfare one bit. I wasn't told his temperature, what she thought it could have been? I said his stomach looks swollen, you would have thought with all the experience they have they would be able to tell you something NO. Didn't even offer him a pain killer. Only a laptop shoved in your face and then disappeared out the room seeing another person on my time. No compassion from the vet at all she was in the room for less than 3 minutes and leaving you to think about the extortionate price she is smiling about.

theresa trotter

Very prompt service from the minute I contacted call handler , I was panicking as 11 month pup was choking on a dog treat , luckily pup cleared it as we pulled up in carpark ! But was checked over and all good , staff were very nice ,

Helen Lawrance

This is an excellent vets. I trust the staff completely with my cherished pets, and they are lovely and seem to really know their stuff. My pets are not at all worried on visits to this vet, which I think is the highest accolade.

chris

8 months ago

Sadly having given the vets as much detail as possible around our pet’s health, and unfortunately in this situation they have no idea on the animals medical history they were unable to ascertain exactly what our pet was suffering from, sadly we took our beloved pet home and he sadly died the next day, just before he was due being attended to by a vet who attends people’s homes to put animals asleep. Surely if animals are going to be attended to by a vet out of hours things need to change in order for then to have access to the animals notes from there usual vet!

Nicky Buckingham

Excellent service from the out of hours vet in Tunbridge Wells on Saturday night for my injured cat. 🐈‍⬛ unfortunately I had a long wait to see the vet but it was better than waiting and worrying until Monday morning

Dayle

9 months ago

I can’t thank the vets at the Culverden practise very late at night on the weekend! They saved my bunnies life and were extremely caring and considerate. They answered every question I asked regardless of how silly it was and they just looked after him so well, they even let me bring in his friend when he was out of the oxygen tank. Amazing! The only reason I have given 4 and and not 5 is due to the cost. I understand it’s expensive and represents running out of hours, I just feel there maybe could be brackets from like 6pm until 10pm which is cheaper and isn’t late or early hours and then the later and early hours of the morning should be a slightly higher premium. It may help people feel like they have options or a chance. Also I would highly advise getting some kind of payment plan available, this is already a stressful horrifically scary time so to be hit with £1,000+ costs just makes the whole experience terrifying and extremely hard on the mental health for our pets we love and adore who we just want to keep safe. Again, I cannot fault the staff and how amazing and helpful they were.

Ros Waters

Excellent service, kind vets and staff. Thank you

Janice Copsey

Was pleased to be able to see a vet after hours. However he did ask why I didnt ask to speak to the vet first before taking the appointment , I would have liked to but that option was not given to me.