Vets Now (Tunbridge Wells)

Vets Now (Tunbridge Wells) is part of the Vets Now emergency vet group and sits within IVC Evidensia. It provides out-of-hours emergency care for dogs, cats and small animals, has been open since 2010, and is an RCVS accredited Small Animal Emergency Service Clinic (ESC). The set-up is geared to urgent and critical cases, with on-site diagnostics and treatment facilities including an in-house lab, imaging, an operating theatre, isolation and a hospital ward.

Services

• •Out-of-hours emergency care: night, weekend and bank holiday emergency treatment for dogs, cats and small animals.
• •Emergency and critical care facilities: accident and emergency care, critical care, advanced fluid therapy, advanced pain management, blood transfusions, and on-site monitoring including haematology, blood smear analysis, blood pressure monitoring and ECG.
• •Diagnostics and procedures: X-ray, ultrasound and endoscopy, supported by an in-house laboratory, operating theatre, hospital ward and isolation unit.
• •What owners mention in recent reviews: overnight help by phone before attending, texted directions and consultation price confirmation, emergency visits for cats, dogs and rabbits, clear explanations during consultations, and written handover notes for the pet’s usual vet. One rabbit owner also mentions oxygen support and being allowed to bring the rabbit’s companion in during recovery.

Pricing

No published pricing information is currently available for this clinic.

People

• •Bella is mentioned very positively for calm overnight phone support, helping move a heavy immobile dog from the car, explaining care clearly, and preparing a thorough write-up for the regular vet.
• •Reviews also mention the wider team as kind, caring, knowledgeable and compassionate, although experiences are not uniform and a small number of reviewers report poor communication or an upsetting interaction.

Reviews

Google reviews show 4.0 stars from 227 reviews, which gives a reasonable amount of public feedback to draw on.

• •Accessible overnight emergency care is a consistent theme, with owners describing visits late at night and in the early hours, including around 1:30am and 2am.
• •Kindness and communication are frequent positives: reviewers often mention calm phone handling, clear explanations, regular updates, and staff being compassionate in stressful situations.
• •Cost remains the main recurring complaint. Several reviewers describe out-of-hours treatment as very expensive, with one mentioning £1,000+ costs and another criticising medication pricing.
• •Waiting and arrival experience are more mixed. Some people felt the wait was reasonable for an emergency service, while others report long waits, poor acknowledgement on arrival, difficulty getting advice before booking, and isolated complaints about access to the pet’s history or the way advice was given.