Vets Now (Tunbridge Wells)

Vets Now (Tunbridge Wells) is part of the Vets Now emergency vet group, providing out-of-hours emergency care for dogs, cats and small animals (opened in 2010) and operating as an RCVS accredited Small Animal Emergency Service Clinic (ESC). The website describes a set-up geared to urgent and critical cases, with on-site diagnostics and treatment facilities (including an in-house lab, imaging, an operating theatre, isolation and a hospital ward).

From the latest reviews, people most often mention being able to access care overnight (including visits around 1:30–2:00am), clear explanations and updates during an emergency visit, and follow-on communication for the pet’s usual vet (a “thorough write up” mentioned). A recurring downside in reviews is cost, including one report that medication pricing was “nearly 7x” elsewhere, plus mixed experiences around waiting/being acknowledged on arrival.

Services

Based on the clinic website summary, this service provides out-of-hours emergency veterinary care (nights, weekends and bank holidays) for

• •Dogs, cats and small animals

Capabilities and facilities stated on the website include

• •Accident & emergency care and critical care
• •Advanced fluid therapy and advanced pain management
• •In-house diagnostics: haematology, blood smear analysis, blood pressure monitoring, ECG
• •Blood transfusions
• •Imaging and procedures: X-ray, ultrasound, endoscopy
• •Facilities: in-house laboratory, operating theatre, hospital ward, isolation unit

What owners describe in recent reviews includes

• •Telephone triage/help before attending (calm call handler; suggestions to try at home; text sent with directions and consultation price confirmation)
• •In-clinic assessment with explanations and options during the visit
• •Written handover back to the pet’s usual vet (“thorough write up”)

People

• •Bella (role not stated in the review): mentioned for overnight phone support and in-person help—suggesting alternatives before a visit, assisting with moving a heavy immobile dog from the car, clearly explaining what was happening, and providing a detailed write-up for the regular vet.
• •Team feedback is mixed but specific: several reviewers describe staff as “kind and understanding” and “kept us updated with clear information and options,” while one reviewer says they were ignored on arrival because staff were busy, and another describes a distressing conversation with a nurse when asking for advice about a stressed dog.

Reviews

Google rating: 4.0 stars from 223 reviews. The - Accessible overnight emergency care: multiple reviews describe being seen in the early hours (around 1:30–2am) and feeling supported during urgent situations.

• •Communication and explanations: owners mention calm phone handling, being given options, and vets taking time to explain; one review notes updates throughout treatment and another mentions a detailed written handover to the regular vet.
• •Costs are a repeated concern: reviews describe prices as “eye-wateringly expensive,” with one specific complaint that medication cost was “nearly 7x” what it would be elsewhere; one reviewer also felt a payment plan existed but said it wasn’t explained to them.
• •Variable front-desk/arrival experience and waits: one person reports being ignored on arrival and a “very long time” waiting, while another describes a “reasonable wait… (not hours).”
• •A serious complaint about advice given: one reviewer alleges a nurse suggested bringing a stressed dog in “to have him destroyed or give him up,” which they found unacceptable.