Companion Care (Tunbridge Wells) Ltd

Companion Care (Tunbridge Wells) Ltd is part of the Vets4Pets group and treats dogs and cats. The practice says it offers routine care alongside more advanced investigations and surgery, with in-house laboratory testing and imaging including digital X-ray and ultrasound. It also states that out-of-hours care is provided by Vets Now.

Services

•Routine and preventative care: consultations, tailored vaccinations, microchipping, weight clinics, nutritional advice, and medication support. Reviews also mention helpful phone advice and owners being fitted in quickly for urgent concerns.
•Nurse and cat-focused services: nurse clinics, a veterinary nurse training role, cat clinics, and separate cat and dog waiting areas and wards. One reviewer specifically praised a nurse’s calm handling during a blood test.
•Dentistry and surgery: dentistry, soft tissue surgery, orthopaedics including cruciate surgery, keyhole surgery, and arthroscopy.
•Diagnostics and more advanced care: digital X-ray, endoscopy, ultrasound, echocardiography, ECG, and an in-house lab for biochemistry, haematology, electrolytes, and blood analysis. Reviews mention X-rays, blood tests, and work-ups for complex cases.
•Other support: cancer treatment including chemotherapy, cardiology, insurance claim processing, and pet passports. Out-of-hours cover is provided by Vets Now.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Veronica Bernal / Dr Veronica: praised in reviews for thorough, proactive care in serious cases, including an injured kitten and a dog with an autoimmune disease.
•Graeme/Graham McKeown (vet): named in reviews both positively, for compassionate support during euthanasia, and negatively in repeated complaints about X-ray access and communication.
•Reception team and nurses: reviewers describe helpful urgent-booking support, clear explanations about waits, and kind, reassuring handling during tests.

Reviews

Companion Care (Tunbridge Wells) Ltd has a 4.2-star Google rating from 228 reviews.

•Several reviewers describe a caring, supportive approach during difficult visits, including end-of-life appointments where staff explained the process clearly and helped owners feel at ease.
•Positive reviews also mention quick access for urgent problems, including being seen within an hour on a Saturday and being squeezed in between appointments when pets became suddenly unwell.
•Owners frequently praise clear explanations, thorough checks, and calm handling in stressful situations such as seizure-like episodes, kitten injuries, and complex illness.
•A few low-rated reviews repeat the same complaint about access to X-ray images and communication around a proposed operation, which sits against a larger set of reviews describing the team as professional, kind, and knowledgeable.

Reviews for Companion Care (Tunbridge Wells) Ltd

Note: Showing the 10 most recent Google reviews out of 228 we track in total. Recent reviews may not be representative of overall sentiment.

Orange

2 months ago

I wouldn't recommend Companion Care Vets inside pets at home in Tunbridge Wells. My furry baby had on x-ray done there by vet Graeme McKeown and I've been completely refused a copy or even pictures done by my phone of it "just saying operation need it £3500 for it". After called them many times and visited personally, the vet invited me to the practice to "show" me the x-ray -not sure which pet x-ray was as the x-ray was nameless... Asked if I can do picture with my phone at least and the vet switched off the screen... Saying NO! That I'm just paying for it but he'd the owner of the pictures... And lots of abusive words. It makes you think ... what the hell going on in this practice ??! Definitely watch out for them they will cup open your pet just for money! This situation and the way we beed treated It was traumatising to my to be honest, I've had recently another furry friend who need a vet so just switched them off permanently!

phoebe hunt

3 months ago

Graham and the team couldn’t have been more caring and lovely to us today when we had to say goodbye to our speacial girl. Thankyou so much for making us feel at ease and talk us through everything it means a lot .

Frederique Posnette

9 months ago

Truly wonderful, caring and knowledgeable. I can't recommend them highly enough.

1 year ago

I wouldn't recommend Companion Care Vets inside pets at home in Tunbridge Wells. My furry baby had on x-ray done there by vet Graeme McKeown and I've been completely refused a copy or even pictures done by my phone of it "just saying operation need it £2.5 for it". After called them many times and visited personally, the vet invited me to the practice to "show" me the x-ray -not sure which pet x-ray was as the x-ray was nameless... Asked if I can do picture with my phone at least and the vet switched off the screen... Saying NO! That I'm just paying for it but he'd the owner of the pictures... And lots of abusive words. It makes you think ... what the hell going on in this practice ??! Definitely watch out for them they will cup open your pet just for money! This situation and the way we beed treated It was traumatising to my to be honest, I've had recently another furry friend who need a vet so just switched them off permanently!

Natali

I wouldn't recommend Companion Care Vets inside pets at home in Tunbridge Wells. My furry baby had on x-ray done there by vet Graeme McKeown and I've been completely refused a copy or even pictures done by my phone of it just saying operation need it £2.5 for it. After called them many times and visited personally, the vet invited me to the practice to show me the x-ray -not sure which pet x-ray was as the x-ray was nameless... Asked if I can do picture with my phone at least and the vet switched off the screen... Saying NO! That I'm just paying for it but he'd the owner of the pictures... And lots of abusive words. It makes you think ... what the hell going on in this practice ??! Definitely watch out for them they will cup open your pet just for money! This situation and the way we beed treated It was traumatising to my to be honest, I've had recently another furry friend who need a vet so just switched them off permanently!

George Acsinte

Chloe Martin

2 years ago

Daisy Partridge

I have always found our vet service to be excellent here but I'm leaving a review today because they have gone over and above for my cat. My cat was seen (teasels stuck in her hair) within the hour on a Saturday and the fee was included in the very reasonable pet plan, so nothing extra to pay. The staff are friendly and understanding. They show an interest in the animals and clearly love their job. On other occasions I have had excellent advice over the phone and each appointment has been professional, timely and stress free for my cats. A big thank you from us!

Sarah Bailey

We have used CC Vets for many years and always received wonderful service from the veterinarians and reception staff alike. Our kitten was recently injured which was a very frightening experience, but we were seen immediately by Dr Veronica Bernal who was absolutely superb. She did a very thorough check and put us at ease too. Misha has made a full recovery. Thank you so much!

Ashleigh Mervis

My dog, Stretch, had a sudden and scary auto immune disease, and if it weren't for Dr. Veronica and her incredible team at companion care, I dont think Stretch would've made it. Dr Veronica is pro-active, compassionate and knowledgeable. The practice is professional but so welcoming, and everyone treated Stretch so lovingly. It was the hardest experience to go through, but the companion care team helped make it more bearable.