Rabbit getting nails clipped at vet

Companion Care (Tunbridge Wells) Ltd

#6 Vet in Tunbridge Wells, Kent

4.2
Corporate

Companion Care (Tunbridge Wells) Ltd – Vets in Tunbridge Wells

Updated January 2026
Corporate

Clinic Overview

Companion Care (Tunbridge Wells) Ltd describes itself as a locally owned practice and states it provides care for dogs and cats, with facilities that support both routine work and more advanced investigations and surgery (including in-house lab testing and imaging such as digital X‑ray and ultrasound). The practice also states out-of-hours care is provided by Vets Now.

In the latest reviews available, several owners describe being seen quickly for urgent problems (including being squeezed in between appointments, and being seen within an hour on a Saturday), and praise clear explanations during stressful consultations (e.g., a seizure-like episode and an injured kitten). One written review describes a serious dispute over access to X‑ray images and alleges unprofessional communication; this conflicts with other reviews that describe supportive, thorough care.

Services

Services and capabilities mentioned by the clinic include

  • Consultations and preventative care: bespoke vaccination service, microchipping, weight clinic, nutritional advice, medication support
  • Nurse clinics (the clinic is also listed as a Veterinary Nurse Training facility)
  • Cat-focused care: cat clinics; the clinic also lists separate cat & dog waiting areas and wards
  • Dentistry
  • Surgery: soft tissue surgery; orthopaedics including cruciate surgery; keyhole surgery; arthroscopy
  • Cancer treatment: including chemotherapy
  • Cardiology
  • Diagnostics and monitoring (listed facilities): digital X‑ray, endoscopy, ultrasound, echocardiography, ECG, in-house laboratory (biochemistry, haematology, electrolytes, blood analyser)
  • Paperwork/admin services: insurance claim processing, pet passport

Out-of-hours: the website states out of hours care is provided by Vets Now.

Pricing

  • One reviewer mentions a pet plan that covered a Saturday visit for their cat (they report no extra fee for that appointment), but no plan price is stated.
  • One negative review alleges being told an operation was needed and references “£2.5” (as written) in the context of an X‑ray/operation discussion; no clear, itemised pricing is provided.

People

  • Graham / Graeme McKeown (vet): mentioned in a recent 5‑star review for guiding an owner through euthanasia (“talk us through everything”), and separately named in a 1‑star review alleging refusal to provide X‑ray copies/photos and unprofessional language—this is a clear point of conflict in the written feedback available.
  • Dr Veronica Bernal: repeatedly credited in reviews for handling serious or frightening cases (an injured kitten; a dog with an autoimmune disease). Owners describe thorough checks, being put at ease, and a proactive approach.
  • Reception team and nurses (unnamed): reviewers mention being squeezed into urgent appointments with clear warning about possible waits, and a nurse being gentle and reassuring during a blood test.

Reviews

Google rating: 4.2 stars from 228 reviews.

  • Support during emotionally difficult visits: one owner thanks the team for explaining the process and helping them feel at ease when saying goodbye to a pet.
  • Urgent access when something goes wrong: examples include being seen within an hour on a Saturday for a cat issue, and being squeezed in after a seizure-like episode with expectations about waiting time explained upfront.
  • Communication during complex or frightening problems: multiple reviewers describe vets taking time to explain findings and next steps, and not making owners feel rushed.
  • A significant complaint about records/communication: two similar 1‑star reviews describe being refused a copy (or phone photo) of an X‑ray and allege abusive language; this conflicts with other reviews that describe the practice as professional and supportive.

Special Services

Vet Nurse Training

Location

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