Dog & Cat Vets in Rochester

Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - High Halstow Surgery, located in Rochester, enjoys a strong reputation with a notable Google Maps rating of 4.6 stars based on 170 reviews. This high rating suggests a generally positive reception from clients, highlighting reliable service and customer satisfaction. The clinic has received praise for its professional and caring approach, as demonstrated by several reviews. Lorraine Wise commends the team for their exceptional care of her elderly Jack Russell, Max. Similarly, Sue Ashard appreciates the staff's efforts in putting her cat at ease during vaccinations, while Tony Smith was impressed by the prompt service and detailed guidance he received for his puppy's first vaccinations. David Curtis also highlights the ease of getting a same-day appointment and the clear communication regarding treatment costs and aftercare for his guinea pigs. However, not all feedback is positive. Tom The Tutor's review raises concerns about the clinic's pricing and billing practices, describing an experience that he perceived as exploitative, with substantial markups on medication and repeated consultation fees. This review suggests a need for the clinic to ensure transparency in pricing and informed consent for treatments. Overall, the clinic appears to deliver quality veterinary care with a focus on customer service, although attention to pricing transparency might enhance client trust further.

Medway City Veterinary Centre, located in Rochester, Kent, is a well-regarded facility offering a range of veterinary services, including a specialized training facility for veterinary nurses and emergency services available 24/7 or during extended hours. The clinic holds a commendable rating of 4.5 stars from 220 reviews on Google Maps, indicating a generally positive perception from its clientele. Customer feedback varies, reflecting both strengths and areas for improvement. Positive reviews highlight the clinic's exceptional care and compassionate staff. Melanie Wakerly praises the friendly staff and outstanding care her puppy received, while another reviewer, LEARS, credits the team with saving their pet's life, emphasizing the emotional support and professional care provided during a critical time. Clare Bryant also commends the staff for their kindness and empathy during the difficult decision to put her cat to sleep. Conversely, some reviews point to notable concerns. Vicky Pollard describes a distressing experience involving inadequate diagnosis and communication, ultimately leading to an emergency situation with her mother-in-law's dog. Another customer, Sami Deacon, expresses dissatisfaction with pricing transparency and appointment scheduling, noting the high cost of a shampoo compared to online options and the inconvenience of same-day appointment booking. Despite these criticisms, Medway City Veterinary Centre maintains a strong reputation overall, supported by numerous positive experiences reported by pet owners. No clear pricing information is provided on their website, which could be an area for increased transparency to enhance customer satisfaction further.

Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - Rochester Surgery is a veterinary clinic located in Rochester, Kent. The clinic has an overall Google Maps rating of 4.6 stars based on 257 reviews, indicating a generally positive reputation among a substantial number of clients. The feedback from customers, however, presents a mixed picture. While the overall rating is high, there are significant concerns from some reviewers. Negative feedback highlights issues such as long wait times, insufficient medication availability, and perceptions of the clinic prioritizing profit over animal care. Notably, a recent review from Sharon McLean expressed dissatisfaction with the handling of her dog's treatment, resulting in a low rating. Another reviewer, Annabelle Head, criticized the clinic for changes in staff and practices, describing it as a "money game" and expressing a lack of trust in the care provided. Conversely, positive reviews commend the clinic's staff for their care and dedication. Rachel Hasler praised the professionalism of staff members like Natalie, Pam, and Sue, expressing satisfaction with her pet's care. Similarly, long-term client Steve Thomas lauded the clinic for its fabulous staff and consistent service over the years. The contrasting reviews suggest that while many clients are satisfied with the service, others have experienced issues, particularly related to communication and care management. This variance underscores the importance of considering both the high volume of positive reviews and the specific negative experiences when evaluating the clinic. Overall, the clinic appears to deliver a generally positive service with room for improvement in certain areas.