Warren House Veterinary Group - Rochester Surgery
#2 Vet in Rochester, Kent
Warren House Veterinary Group - Rochester Surgery – Vets in Rochester
Clinic Overview
Warren House Veterinary Group – Rochester Surgery is part of the Warren House Veterinary Group, a group of four small‑animal practices that says it has been treating pets since 1982. The website indicates they see cats, dogs and rabbits.
Recent reviews are mixed: several long‑term clients describe using the practice “for years” and mention an empathetic vet and an “excellent” level of cleanliness, while multiple 1‑star reviews describe concerns about waiting past appointment times, medication availability, and being charged for items the owner says they didn’t consent to.
Services
- •Small‑animal veterinary care for cats, dogs and rabbits (from the clinic website summary).
- •Consultations and prescribing medication are referenced in reviews (including one case where the owner reports being given differential possibilities such as vestibular disease vs brain tumour and being prescribed medication).
Pricing
- •One reviewer reports paying “over £200” for a consultation and medication.
People
- •Natalie, Pam, Sue are named by one reviewer, who says they were “fantastic at their job” and that their puppy was under good care.
- •One recent reviewer describes the vet they saw as empathetic, professional and friendly.
- •Other reviewers describe the opposite experience, alleging staff changes led to poorer communication/consent around charges and treatments (as reported by the reviewers).
Reviews
Google rating: 4.6 stars from 259 reviews. “”
- •Long-term relationships: multiple owners mention coming for years and building trust over time.
- •Clean clinic and positive bedside manner: “cleanliness was excellent,” and one vet is described as empathetic and professional.
- •Appointment delays and follow-through issues (negative): one owner reports waiting 25 minutes past their appointment time during an urgent-feeling situation.
- •Medication supply/admin complaints (negative): one owner reports insufficient medication in-house and needing to chase up already paid-for medication.
- •Charges/consent concerns (negative): one owner alleges being charged for things they asked not to have or were unaware were being given.
- •Aftercare communication around cremation/ashes (negative): one owner describes being contacted again about ashes after believing arrangements were already agreed, finding this distressing.
Animals Treated at Warren House Veterinary Group - Rochester Surgery
Animals We Treat
Companion Animals
Opening Hours – Warren House Veterinary Group - Rochester Surgery
Opening Hours
Hours
Reviews for Warren House Veterinary Group - Rochester Surgery
Note: Showing the 5 most recent Google reviews out of 259 we track in total. Recent reviews may not be representative of overall sentiment.
Jeff Phillips
3 weeks ago
They have looked after our boys fir years and we have built a very special relationship
Trevor Weston
4 weeks ago
Always an amazing vets. Caring, professional and supportive. Would happily recommend to all pet owners!
Michele Harvey
a month ago
Great staff, cleanliness was excellent. The vet was empathetic, professional and friendly. Highly recommend đź‘Ś đź‘Ť
Lynn Boorman
a month ago
Sharon McLean
a week ago
I thought my dog had a stroke despite her trauma and mine we were left in the waiting room for 25 minutes after her appointment time. I Was told that she had possible gereratic vestibular disease or possible brain tumour. She has not responded to the medication prescribed, there was insufficient medication in house and despite me paying for all meds I had to chase up again today to collect outstanding and paid for meds. Sadly despite paying over ÂŁ200 for my consultation and medication my beautiful dog is being put to sleep tomorrow
Sharon McLean
2 months ago
I thought my dog had a stroke despite her trauma and mine we were left in the waiting room for 25 minutes after her appointment time. I Was told that she had possible gereratic vestibular disease or possible brain tumour. She has not responded to the medication prescribed, there was insufficient medication in house and despite me paying for all meds I had to chase up again today to collect outstanding and paid for meds. Sadly despite paying over ÂŁ200 for my consultation and medication my beautiful dog is being put to sleep tomorrow
Annabelle Head
a month ago
Absolutely AWFUL!!! I do not understand how they can get good reviews. Had been taking my dogs here for years and never had an issue. Unfortunately new vets and change of staff has meant that its become a money game to them and no care is shown for the pets who come in. They are a company that shows no concern for the safety or care of your dog. They charge you for things you’ve asked for your dog not to have, they charge you for things youre unaware they are being given. They only care about the profit and care so little for the owners best friends are on an operating table. I CANNOT stress enough how important it is to go somewhere where your dog is properly cared for and looked after. I left and it was the best decision ive done for my dogs. Please please do not go here
rachel hasler
5 months ago
Natalie, Pam, Sue, just to name a few...everyone that works here is fantastic at their job & so caring....very pleased my pup is under such good care 5*❤️❤️
Steve Thomas
2 years ago
We’ve been bringing our dogs here for years, the staff are just fabulous. Can’t recommend this veterinary practice enough.
Anne Smith
2 years ago
After making the most difficult.decision of my life on the 17th November,I wasn’t sure what do do with misseys ashes until I spoken to my son,I was told at the time what would happen to her,I arranged to phone later that day after consulting my son i made that call,was reassured she would be scattered at the crematorium and we were both happy with that decision,yesterday the 22nd of November I get a phone call asking me what I wanted to do with my best friends ashes,if the whole experience wasn’t bad enough it all had to be dragged up again,I praised them at the time for there compassion but now I realise now they are not companionate at all,it’s just about the money,rest in peace MISSEY
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