Warren House Veterinary Group - Rochester Surgery

Services

• •Small-animal veterinary care for cats, dogs and rabbits.
• •Consultations for new and ongoing health concerns, with medication prescribing also mentioned in reviews.
• •Recent reviews give a few examples of the support owners received, including guidance on further treatment options, help by phone for a new puppy, and compassionate end-of-life care with time to say goodbye and memorial keepsakes.
• •Reviews also mention longer-term care for dogs, including one consultation where possible causes discussed included geriatric vestibular disease and brain tumour.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One reviewer mentions paying over £200 for a consultation and medication, and some of the limited negative feedback centres on concerns about charges not being clearly expected in advance.

People

• •Natalie, Pam and Sue are named positively by one owner, who says their puppy was under good care.
• •Reviewers also describe the wider team as caring, professional, supportive and friendly.
• •One vet is specifically praised as empathetic, professional and friendly.

Reviews

Google rating: 4.6/5 from 277 reviews.

• •Recent reviews are mostly very positive, with several owners saying the practice has cared for their pets for many years, suggesting strong ongoing relationships.
• •Positive comments often focus on the team being caring, supportive and professional, with one reviewer also praising the practice's cleanliness.
• •A recent bereavement review speaks highly of the clinic's compassionate end-of-life care, including giving the family time with their pet and providing footprints and a lock of hair.
• •Isolated criticism includes being kept waiting past an appointment time, difficulty obtaining outstanding medication, and concerns about costs.