Medway City Veterinary Centre

Medway City Veterinary Centre is a CVS-owned small-animal practice in Rochester, established in 1988, with on-site X-ray and ultrasound, an in-house laboratory, RCVS General Practice status, and Cat Friendly Clinic Silver accreditation. The clinic offers routine care alongside medical, surgical, and selected referral services. Recent feedback is mixed overall: many owners praise the team’s kindness, urgent help, and aftercare, while some reviews raise concerns about communication, examination thoroughness, and appointment access.

Services

•Routine and preventive care: consultations, vaccinations, microchipping, parasite control, and six-month health checks.
•Nurse-led support: nurse clinics and blood pressure checks.
•Diagnostics and monitoring: diagnostic testing, on-site X-ray, ultrasound, and an in-house laboratory.
•Surgery and dentistry: dentistry, general surgery, and soft-tissue surgery. Recent reviews also mention attentive post-operative care, including support for a puppy recovering after an operation.
•Grooming-related care: grooming, nail clipping, and anal sac expression.
•Home visits and referrals: home visits, plus listed referral services in cardiology, dermatology, and internal medicine.
•Urgent and emergency care: one recent review describes a cat being taken in immediately without calling ahead. During normal opening hours, emergencies are handled via the practice; out of hours, clients are directed to Pet Emergency Treatment Services Ltd.
•Species seen: dogs, cats, rabbits, guinea pigs, hamsters, tortoises, and wild birds.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are mixed but include one complaint about a £40 shampoo that the owner later found cheaper online, alongside some frustration about having to call on the day rather than pre-booking.

People

•Nathan: described in one review as the head vet. Reviews mentioning him are mixed, with one strongly critical account about assessment and communication.
•Reception team: positively mentioned in a recent review for helping settle a restless puppy after surgery; another older review was critical of reception.
•Wider team: several reviews describe the broader team as caring and supportive, including urgent intake for an unwell cat and compassion shown during euthanasia, followed by a condolence card.

Reviews

Medway City Veterinary Centre has a 4.5/5 Google rating from 220 reviews.

•Several positive reviews focus on kind, supportive care, especially during stressful situations and after surgery.
•Owners also highlight urgent same-day help, including one account of arriving without calling ahead and having a cat taken in immediately.
•Post-operative and end-of-life care are recurring positives, with mentions of thoughtful aftercare and compassion around euthanasia.
•Negative reviews centre on communication and clinical confidence, with some owners feeling examinations were too limited or explanations too vague; there is also some criticism around appointment booking and individual item pricing.

Reviews for Medway City Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 220 we track in total. Recent reviews may not be representative of overall sentiment.

Melanie Wakerly

10 months ago

Can't fault Medway City Vets. The staff were very friendly and the care my puppy received was exceptional. His aftercare was brilliant to the point he rested with the two lovely receptionists as he was a restless after his operation. Thank you so much for looking after Monty. Mel

Vicky Pollard

11 months ago

This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the "head vet" Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the "head vet". As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER

This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the head vet Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the head vet. As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER

LEARS

I didn’t even call ahead — I just turned up with our little man wrapped in a towel. You took him in straight away after a quick briefing and gave him the best care possible. YOU SAVED OUR BABY BOY. It was such an emotional time, but knowing he was with your team, seeing how much you cared, and feeling the hope you gave us meant everything. We can't thank you enough for saving him. He's back to his happy, cheeky self — grabbing his Lick-e-Lix, cuddling up to us all, and still managing to annoy his fur sister too! He says, “Meow Meow, lick lick!” We say thank you. xxx

odette browning

1 year ago

Worse vets ever, rude receptionist and the vet that I saw was so vague didn't even want to examine my dog even though he had signs of a stroke. Last time I'll be going to this vets. DONT WAST YOUR MONEY

sue blanchette

Thank you , you are amazing team and very caring helping pets and their humans 100% would recommend.

Sami Deacon

Charged £40 for a shampoo that is £13 on Amazon with no guarantee that it will work for my dog, as they aren't sure on the actual cause of her issue. Was not informed this could be bought off the shelf at any point. Can't prebook appointments either, needed to call on the day!

Clare Bryant

5 years ago

Took our much loved cat to medway city vets. Unfortunately they couldn't do anything for him and they had to put him to sleep. They were all so kind and caring at this difficult time and today we received this card from them. We are very grateful to them and would definitely recommend them