Medway City Veterinary Centre – Vets in Rochester
Clinic Overview
Medway City Veterinary Centre is a small-animal practice established in 1988, with on-site imaging (X‑ray and ultrasound) and an in-house lab, plus RCVS General Practice status and Cat Friendly Clinic (Silver) accreditation. The clinic appears set up for both routine care (vaccinations, parasite control, nurse clinics) and a wider range of medical/surgical work, including soft-tissue surgery and referral services (cardiology, dermatology, internal medicine).
From the latest reviews available to us, experiences are mixed: some owners describe urgent same-day help without calling ahead and strong post-op aftercare (including a puppy being settled with reception staff after an operation), while others report serious concerns about a vet being “vague” or not examining/testing adequately, and one mentions difficulty pre-booking appointments.
Services
Services and capabilities mentioned on the clinic website include
- •Routine care: consultations, vaccinations, microchipping, parasite control, six‑month health checks
- •Nurse-led care: nurse clinics; blood pressure checks
- •Dentistry
- •Surgery: general surgery and soft tissue surgery; post-operative aftercare is specifically mentioned in reviews (a puppy recovering after an operation)
- •Diagnostics: diagnostic tests & imaging, X‑ray, ultrasound, and an in-house laboratory
- •Grooming-related: grooming & nail clipping; anal sac expression
- •Home visits
- •Referral services (as listed): cardiology, dermatology, internal medicine
- •Emergency arrangements (as stated): emergencies during normal opening hours are handled by contacting the practice; out of hours, clients are directed to Pet Emergency Treatment Services Ltd.
Species listed on the website: dogs, cats, rabbits, guinea pigs, hamsters, tortoises, and wild birds.
Pricing
- •One reviewer reports being charged £40 for a shampoo, and says they later found the same product priced at £13 online; they also felt there was no guarantee it would work because the cause of the issue was not confirmed.
- •Another reviewer reports the situation ultimately cost over £700, but the detailed costs described relate to care received at an out-of-hours emergency provider after the initial visit.
People
- •Nathan (described by a reviewer as the “head vet”): one reviewer alleges he did not perform tests or a physical exam (they specifically mention not checking gums) and felt their concerns were dismissed; this same reviewer later describes a serious diagnosis made elsewhere after an ultrasound.
- •Reception team: one reviewer describes “two lovely receptionists” who helped settle a restless puppy after an operation.
- •Wider team: multiple reviews describe staff as friendly and supportive during high-stress situations, including one account of the team taking a cat in immediately after the owner arrived without calling ahead, and another describing kindness around euthanasia (including sending a condolence card).
Reviews
4.5 stars from 220 reviews. “”
- •Urgent help and rapid intake: one owner says they arrived without calling and their cat was taken in straight away after a quick briefing, with the owner crediting the team with saving the cat.
- •Aftercare and support during difficult moments: examples include reception staff helping keep a post-op puppy settled, and a separate review mentioning compassion during euthanasia and a condolence card afterwards.
- •Concerns about clinical thoroughness and communication (conflicting experiences): multiple 1‑star reviews describe a vet being vague or not examining/testing (one mentions possible stroke signs; another alleges no tests were done before a later emergency diagnosis elsewhere).
- •Appointment access and costs: one reviewer says they couldn’t pre-book and had to call on the day; another complains about the cost of a shampoo compared with online pricing and not being told it was available off the shelf.
Special Services
Animals Treated at Medway City Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Medway City Veterinary Centre
Opening Hours
Hours
Reviews for Medway City Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 220 we track in total. Recent reviews may not be representative of overall sentiment.
Melanie Wakerly
7 months ago
Can't fault Medway City Vets. The staff were very friendly and the care my puppy received was exceptional. His aftercare was brilliant to the point he rested with the two lovely receptionists as he was a restless after his operation. Thank you so much for looking after Monty. Mel
Melanie Wakerly
4 months ago
Can't fault Medway City Vets. The staff were very friendly and the care my puppy received was exceptional. His aftercare was brilliant to the point he rested with the two lovely receptionists as he was a restless after his operation. Thank you so much for looking after Monty. Mel
Vicky Pollard
8 months ago
This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the "head vet" Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the "head vet". As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER
Vicky Pollard
5 months ago
This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the head vet Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the head vet. As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER
LEARS
8 months ago
I didn’t even call ahead — I just turned up with our little man wrapped in a towel. You took him in straight away after a quick briefing and gave him the best care possible. YOU SAVED OUR BABY BOY. It was such an emotional time, but knowing he was with your team, seeing how much you cared, and feeling the hope you gave us meant everything. We can't thank you enough for saving him. He's back to his happy, cheeky self — grabbing his Lick-e-Lix, cuddling up to us all, and still managing to annoy his fur sister too! He says, “Meow Meow, lick lick!” We say thank you. xxx
LEARS
6 months ago
I didn’t even call ahead — I just turned up with our little man wrapped in a towel. You took him in straight away after a quick briefing and gave him the best care possible. YOU SAVED OUR BABY BOY. It was such an emotional time, but knowing he was with your team, seeing how much you cared, and feeling the hope you gave us meant everything. We can't thank you enough for saving him. He's back to his happy, cheeky self — grabbing his Lick-e-Lix, cuddling up to us all, and still managing to annoy his fur sister too! He says, “Meow Meow, lick lick!” We say thank you. xxx
odette browning
a year ago
Worse vets ever, rude receptionist and the vet that I saw was so vague didn't even want to examine my dog even though he had signs of a stroke. Last time I'll be going to this vets. DONT WAST YOUR MONEY
sue blanchette
a year ago
Thank you , you are amazing team and very caring helping pets and their humans 100% would recommend.
Sami Deacon
a year ago
Charged £40 for a shampoo that is £13 on Amazon with no guarantee that it will work for my dog, as they aren't sure on the actual cause of her issue. Was not informed this could be bought off the shelf at any point. Can't prebook appointments either, needed to call on the day!
Clare Bryant
4 years ago
Took our much loved cat to medway city vets. Unfortunately they couldn't do anything for him and they had to put him to sleep. They were all so kind and caring at this difficult time and today we received this card from them. We are very grateful to them and would definitely recommend them
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