Medway City Veterinary Centre – Vets in Rochester
Clinic Overview
Medway City Veterinary Centre is a CVS Group small-animal practice in Rochester, established in 1988, with on-site X-ray and ultrasound, an in-house laboratory, RCVS General Practice status, and Cat Friendly Clinic Silver accreditation. The clinic offers routine care alongside medical, surgical, and selected referral services. Recent feedback remains mixed overall: many owners praise the team’s kindness, urgent help, and aftercare, while some reviews raise concerns about communication, examination thoroughness, and individual clinical decisions.
Services
- •Routine and preventive care: consultations, vaccinations, microchipping, parasite control, and six-month health checks, along with nurse clinics and blood pressure checks.
- •Diagnostics and treatment: diagnostic testing, on-site X-ray and ultrasound, an in-house laboratory, dentistry, general surgery, and soft-tissue surgery.
- •Additional support: grooming-related care including nail clipping and anal sac expression, plus home visits.
- •Referral and urgent care: listed referral services in cardiology, dermatology, and internal medicine. During normal opening hours, emergencies are handled through the practice, while out-of-hours care is directed to Pet Emergency Treatment Services Ltd. Reviews also mention a cat being taken in immediately without calling ahead and attentive post-operative aftercare for a puppy.
- •Species seen: dogs, cats, rabbits, guinea pigs, hamsters, tortoises, and wild birds.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews on cost are mixed: one owner complained about being charged £40 for a shampoo they later found much cheaper online, and there is also some frustration about having to call on the day rather than pre-book appointments.
People
- •Nathan: referred to in reviews as the head vet. Feedback mentioning him is mixed, including one strongly critical account about assessment and communication.
- •Reception team: positively mentioned for helping settle a restless puppy after surgery, though one review was unhappy with reception manner.
- •Wider team: several owners describe the broader team as caring and supportive, particularly in urgent situations and during stressful visits.
Reviews
Medway City Veterinary Centre has a 4.5/5 Google rating from 233 reviews.
- •Positive reviews often describe the team as caring, supportive, and reassuring with both pets and owners.
- •Several owners highlight urgent help and strong aftercare, including one account of a cat being seen straight away without an appointment and another praising post-operative support for a puppy.
- •A recent review also specifically mentions the clinic being clean.
- •Negative reviews focus on communication and clinical confidence, with a small number of serious complaints about examination thoroughness, decision-making, and some pricing or appointment-booking frustrations.
