Medway City Veterinary Centre – Vets in Rochester
Clinic Overview
Medway City Veterinary Centre, located in Rochester, Kent, is a well-regarded facility offering a range of veterinary services, including a specialized training facility for veterinary nurses and emergency services available 24/7 or during extended hours. The clinic holds a commendable rating of 4.5 stars from 220 reviews on Google Maps, indicating a generally positive perception from its clientele.
Customer feedback varies, reflecting both strengths and areas for improvement. Positive reviews highlight the clinic's exceptional care and compassionate staff. Melanie Wakerly praises the friendly staff and outstanding care her puppy received, while another reviewer, LEARS, credits the team with saving their pet's life, emphasizing the emotional support and professional care provided during a critical time. Clare Bryant also commends the staff for their kindness and empathy during the difficult decision to put her cat to sleep.
Conversely, some reviews point to notable concerns. Vicky Pollard describes a distressing experience involving inadequate diagnosis and communication, ultimately leading to an emergency situation with her mother-in-law's dog. Another customer, Sami Deacon, expresses dissatisfaction with pricing transparency and appointment scheduling, noting the high cost of a shampoo compared to online options and the inconvenience of same-day appointment booking.
Despite these criticisms, Medway City Veterinary Centre maintains a strong reputation overall, supported by numerous positive experiences reported by pet owners. No clear pricing information is provided on their website, which could be an area for increased transparency to enhance customer satisfaction further.
Special Services
Animals Treated at Medway City Veterinary Centre
Animals We Treat
Companion Animals
Opening Hours – Medway City Veterinary Centre
Opening Hours
Hours
Reviews for Medway City Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 220 we track in total. Recent reviews may not be representative of overall sentiment.
Melanie Wakerly
7 months ago
Can't fault Medway City Vets. The staff were very friendly and the care my puppy received was exceptional. His aftercare was brilliant to the point he rested with the two lovely receptionists as he was a restless after his operation. Thank you so much for looking after Monty. Mel
Melanie Wakerly
4 months ago
Can't fault Medway City Vets. The staff were very friendly and the care my puppy received was exceptional. His aftercare was brilliant to the point he rested with the two lovely receptionists as he was a restless after his operation. Thank you so much for looking after Monty. Mel
Vicky Pollard
5 months ago
This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the head vet Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the head vet. As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER
Vicky Pollard
8 months ago
This vet is absolutely useless!! My mother in laws German shepherd was brought in Friday the 25th April they told the "head vet" Nathan everything they was experiencing he done ZERO tests didn't even look at her gums just walked her around the reception and said looks like she has DML and that she will deteriorate over the next few months but isn't in pain! My mother in law questioned this because of how she had been and he said I don't know what's wrong with her maybe upset stomach and just gave her meds no further checks!!! He didn't listen at all to the owners just brushed it off! Well the next day my father in law goes to France and leaves my eldly mother in law and their dog at home thinking everything will be OK. We'll it turns out it wasn't OK! Monday evening I get a phone call crying her eyes out that she's collapsed outside the back door and please can I help. It's lucky I live close because there is no way she could of got her to the emergency vet in Maidstone on her own. The receptionist at the emergency vet took 1 look at her gums and said they look pale!! She also said she looks bloated. A receptionist had already done more than the "head vet". As soon as we went into the room the vet shaved her belly and done an ultrasound and guess what!! Her splene had ruptured, she was internally bleeding and in ALOT of pain. It was either operation or PTS, because of her age we choose PTS. All this could of been avoided and my father in law could of said goodbye to his pride and joy. Not only that it cost them over £700 for all of this! Again could of been avoided if he had listened to the owner. Its so frustrating because loosing a pet is hard enough but this vets has made it 10 times worse. I am writing this to warn other people, I actually just read another review with the same sort of thing so he clearly hasn't learnt. DO BETTER
LEARS
6 months ago
I didn’t even call ahead — I just turned up with our little man wrapped in a towel. You took him in straight away after a quick briefing and gave him the best care possible. YOU SAVED OUR BABY BOY. It was such an emotional time, but knowing he was with your team, seeing how much you cared, and feeling the hope you gave us meant everything. We can't thank you enough for saving him. He's back to his happy, cheeky self — grabbing his Lick-e-Lix, cuddling up to us all, and still managing to annoy his fur sister too! He says, “Meow Meow, lick lick!” We say thank you. xxx
LEARS
8 months ago
I didn’t even call ahead — I just turned up with our little man wrapped in a towel. You took him in straight away after a quick briefing and gave him the best care possible. YOU SAVED OUR BABY BOY. It was such an emotional time, but knowing he was with your team, seeing how much you cared, and feeling the hope you gave us meant everything. We can't thank you enough for saving him. He's back to his happy, cheeky self — grabbing his Lick-e-Lix, cuddling up to us all, and still managing to annoy his fur sister too! He says, “Meow Meow, lick lick!” We say thank you. xxx
odette browning
a year ago
Worse vets ever, rude receptionist and the vet that I saw was so vague didn't even want to examine my dog even though he had signs of a stroke. Last time I'll be going to this vets. DONT WAST YOUR MONEY
sue blanchette
a year ago
Thank you , you are amazing team and very caring helping pets and their humans 100% would recommend.
Sami Deacon
a year ago
Charged £40 for a shampoo that is £13 on Amazon with no guarantee that it will work for my dog, as they aren't sure on the actual cause of her issue. Was not informed this could be bought off the shelf at any point. Can't prebook appointments either, needed to call on the day!
Clare Bryant
4 years ago
Took our much loved cat to medway city vets. Unfortunately they couldn't do anything for him and they had to put him to sleep. They were all so kind and caring at this difficult time and today we received this card from them. We are very grateful to them and would definitely recommend them
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