Specialist Vets in Rochester

Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - High Halstow Surgery, located in Rochester, enjoys a strong reputation with a notable Google Maps rating of 4.6 stars based on 170 reviews. This high rating suggests a generally positive reception from clients, highlighting reliable service and customer satisfaction. The clinic has received praise for its professional and caring approach, as demonstrated by several reviews. Lorraine Wise commends the team for their exceptional care of her elderly Jack Russell, Max. Similarly, Sue Ashard appreciates the staff's efforts in putting her cat at ease during vaccinations, while Tony Smith was impressed by the prompt service and detailed guidance he received for his puppy's first vaccinations. David Curtis also highlights the ease of getting a same-day appointment and the clear communication regarding treatment costs and aftercare for his guinea pigs. However, not all feedback is positive. Tom The Tutor's review raises concerns about the clinic's pricing and billing practices, describing an experience that he perceived as exploitative, with substantial markups on medication and repeated consultation fees. This review suggests a need for the clinic to ensure transparency in pricing and informed consent for treatments. Overall, the clinic appears to deliver quality veterinary care with a focus on customer service, although attention to pricing transparency might enhance client trust further.

Linnaeus Veterinary Ltd T/A Warren House Veterinary Group - Rochester Surgery is a veterinary clinic located in Rochester, Kent. The clinic has an overall Google Maps rating of 4.6 stars based on 257 reviews, indicating a generally positive reputation among a substantial number of clients. The feedback from customers, however, presents a mixed picture. While the overall rating is high, there are significant concerns from some reviewers. Negative feedback highlights issues such as long wait times, insufficient medication availability, and perceptions of the clinic prioritizing profit over animal care. Notably, a recent review from Sharon McLean expressed dissatisfaction with the handling of her dog's treatment, resulting in a low rating. Another reviewer, Annabelle Head, criticized the clinic for changes in staff and practices, describing it as a "money game" and expressing a lack of trust in the care provided. Conversely, positive reviews commend the clinic's staff for their care and dedication. Rachel Hasler praised the professionalism of staff members like Natalie, Pam, and Sue, expressing satisfaction with her pet's care. Similarly, long-term client Steve Thomas lauded the clinic for its fabulous staff and consistent service over the years. The contrasting reviews suggest that while many clients are satisfied with the service, others have experienced issues, particularly related to communication and care management. This variance underscores the importance of considering both the high volume of positive reviews and the specific negative experiences when evaluating the clinic. Overall, the clinic appears to deliver a generally positive service with room for improvement in certain areas.