Vets Now (Gillingham) – Vets in Gillingham
Clinic Overview
Vets Now is a corporate out-of-hours emergency-care provider within IVC Evidensia, and its website says the group operates in 60+ locations across the UK. The Gillingham clinic offers urgent treatment and video consultations, with owners describing triage on arrival, diagnostics such as blood tests and scans, and treatment decisions ranging from pain relief and medication through to hospitalisation, palliative care, and euthanasia. Recent feedback remains mixed, with praise for compassionate care in some cases alongside concerns about communication, costs, and the waiting-area experience.
Vets Now is a corporate out-of-hours emergency-care provider within IVC Evidensia, and its website says the group operates in 60+ locations across the UK. The Gillingham clinic offers urgent treatment and video consultations, with owners describing triage on arrival, diagnostics such as blood tests and scans, and treatment decisions ranging from pain relief and medication through to hospitalisation, palliative care, and euthanasia. Recent feedback remains mixed, with praise for compassionate care in some cases alongside concerns about communication, costs, and the waiting-area experience.
Services
- •Out-of-hours emergency care for small animals, with triage on arrival and prioritisation of more urgent cases.
- •Video consultations are listed on the website.
- •Diagnostics and assessment, including blood tests and scans; reviews also mention vets explaining scan findings and discussing treatment options.
- •Treatment and stabilisation, including pain relief or other medication, immediate treatment for injuries, medication to encourage eating, and discussion of fluid therapy, including subcutaneous fluids as an alternative to admission in one case.
- •Hospitalisation and overnight care are mentioned in reviews, along with discussion of blood transfusion options and possible transfer to another hospital when required.
- •Palliative care discussions and euthanasia are both clearly part of the clinic’s work, with several reviews describing end-of-life visits.
- •Website-listed specialties include neurology and oncology.
Pricing
No published pricing information is currently available for this clinic.
People
No individual clinicians are named in the available information. Reviews mention reception staff, a triage nurse, and vets, with recent feedback ranging from welcoming, thorough and reassuring support to mixed experiences with vet communication and bedside manner.
Reviews
Google reviews show 4.1/5 from 512 reviews. Recent feedback is mixed
- •Positive reviews often praise the reception team, triage nurse and vets for being kind, thorough, welcoming and calm in stressful emergencies; some owners say they felt reassured and that treatment was effective.
- •The triage process is mentioned repeatedly, and some clients specifically note that more urgent cases are prioritised, although waits and being separated from pets in reception were upsetting for some.
- •End-of-life care is a major theme: several owners describe euthanasia being handled with dignity, thoughtfulness and compassion, while others felt rushed during goodbyes or were unhappy with follow-up handling after a pet’s death.
- •Negative reviews also raise concerns about high out-of-hours costs, blunt or insensitive communication, occasional disagreement with later diagnoses or pain management, and poor cleanliness in the waiting area in one account.

