Vets Now (Gillingham) – Vets in Gillingham
Clinic Overview
Vets Now is the out-of-hours emergency arm of the IVC Evidensia group, with the wider service operating from multiple locations across the UK. The Gillingham clinic focuses on urgent small-animal care, including triage on arrival, diagnostics, treatment, and overnight support where needed. Recent feedback remains mixed: many owners praise calm, compassionate help in stressful situations, while others raise concerns about communication, costs, and the waiting-area experience.
Services
- •Out-of-hours emergency care for small animals, with triage on arrival and more urgent cases prioritised.
- •Video consultations are listed on the website.
- •Diagnostics and assessment, including blood tests and scans; owners also mention vets explaining scan findings and discussing likely causes and next steps.
- •Treatment and stabilisation, including pain relief and other medication, immediate care for injuries or acute illness, and clear advice on how to use medication at home.
- •Hospitalisation and overnight care are part of the service when required, with reviews also mentioning discussion of blood transfusion and possible transfer to another hospital.
- •Palliative care discussions and euthanasia are both a clear part of the clinic’s work, with several reviews describing end-of-life visits.
- •Website-listed specialties include neurology and oncology.
Pricing
No published pricing information is currently available for this clinic.
People
No individual clinicians are named publicly here. Reviews mention reception staff, a triage nurse, and vets, with recent feedback ranging from kind, reassuring and clear communication to some concerns about bluntness and bedside manner.
Reviews
Google reviews show 4.1/5 from 563 reviews. Recent feedback is mixed
- •Several recent reviewers describe the team as helpful, kind and caring in emergencies, and say they felt better informed and calmer after explanations about treatment and medication.
- •The service is clearly busy at times, and owners mention being told this on arrival; triage and prioritisation are recurring themes, while some found the wait and being separated from their pet upsetting.
- •End-of-life care remains a major theme. Some owners felt euthanasia was handled with dignity, patience and thoughtfulness, and one review praised the discussion of palliative care options after a scan.
- •Negative comments focus on very high out-of-hours costs, blunt or rushed communication around difficult decisions and payment, plus a few serious complaints about cleanliness and dissatisfaction with diagnosis or pain management.
