Emergency Vets in Gillingham

## Summary Southill Vets Ltd describes itself as a long‑established **independent** veterinary practice. The website states it provides routine medical and surgical care, plus a **24‑hour emergency service run by its own team** for clients. In the latest reviews available to us, owners frequently describe thorough exams and practical treatment plans (for example, a dog assessed for hind‑leg lameness, given a pain‑relief injection and prescribed medication), and at least one account of being **seen without an appointment** for a minor wound that was cleaned and checked. There is also a serious negative review alleging delayed surgery for a vomiting dog, poor communication afterwards, and concerns around handling of the pet after death, which conflicts with the many positive reports. ## Services - **24-hour emergency pet care** for clients, stated to be run by the clinic’s own team (website). - **Routine medical and surgical care** (website mentions routine medical and surgical needs; “surgical treatments & specialist referrals”). - **Specialist referrals** (website). - **Preventative care** advice and treatment (website). - **Puppy Classes – Canine Academy** (website). - **Free nursing clinics** (website). - Review examples of care provided: - Assessment and treatment for **lameness/possible soft tissue injury**, including a pain‑relief injection and prescribed pain medication. - **Minor wound care** after a dog altercation: seen without an appointment, wound cleaned, dog checked over. ## People - Reviews refer to the **team** rather than naming individuals. - What owners specifically describe: - Staff who **put pets at ease** during visits. - A vet performing a **thorough examination** and explaining a likely diagnosis (soft tissue injury), then giving an injection and prescribing medication. - A report of being **accommodated without an appointment** for a small cut, with cleaning and a check-over. - One reviewer alleges the “lead vet” would not perform surgery the same day and also describes staff behaviour and follow-up communication after a pet’s death as unacceptable. ## Reviews **4.7 stars from 104 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often mention **good day-to-day care over many years** for dogs. - **Being seen promptly** is highlighted in one review: walked in without an appointment for a minor injury and the dog was treated and checked. - **Thorough diagnostics and decision-making** are described for an elderly cat, along with help with an **insurance claim**. - One review reports a **very negative experience** involving an unwell dog (vomiting blood), an alleged delay to surgery until the next day, the dog dying shortly after being sent home, and complaints about staff conduct and lack of follow-up—this conflicts with the otherwise positive feedback.

## Summary The Shreen Veterinary Group offers routine pet healthcare (consultations, vaccinations, neutering, microchipping, dental care and nail clipping) plus emergency care, and lists support for a range of small pets including cats, dogs, rabbits, guinea pigs, ferrets and hamsters. The website also references a Pet Health Club® proactive healthcare plan, and one owner specifically mentions being “on a pet plan” for included treatments. Across the latest reviews, owners most often describe vets who take time to listen and explain options clearly (including “sensible transparent advice”), with one detailed account crediting vet **Sophie** with finding a medication that significantly improved an older cat’s episodes and day-to-day comfort. A minority of recent reviews raise concerns about practical support and handling: one owner reports no help getting through the door while juggling a pram and large dog, and that a nail clip couldn’t be completed, leaving the dog stressed and the owner advised to continue at home. ## Services Based on the clinic’s website summary and what owners mention in reviews, services include: - Consultations - Vaccinations - Neutering - Microchipping - Dental care - Nail clipping (noted in a review as attempted but not completed for one dog) - Emergency care (described on the website as provided) Species the clinic states it treats: - Cats and dogs - Rabbits, guinea pigs, ferrets and hamsters ## People - **Sophie (vet)**: Mentioned by name in a review; an owner credits her with recommending a medication that markedly improved a 14-year-old cat’s severe episodes (“like gold,” with major changes in energy and behaviour). - **Unnamed vet(s)**: Reviews describe a vet who “listens to your questions” and gives “clear understandable answers,” and another owner highlights “sensible transparent advice.” ## Reviews **Google rating: 4.8 stars from 160 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations and decision-making: owners describe vets listening to questions and giving understandable answers, and praise “sensible transparent advice.” - Treatment impact: one detailed review says a medication recommendation transformed an older cat’s quality of life after distressing episodes. - Pet handling and visit experience: one owner reports their dog was visibly stressed after an incomplete nail trim and they were advised to continue the trimming at home despite being on a pet plan. - Practical support/polish: one review mentions struggling with a pram and large dog and that no one offered help with the door. - Cost and perceived value: one reviewer calls the practice “overpriced” and alleges recommendations for unnecessary paid items, while other reviews focus on confidence in care—these accounts conflict.

## Summary Kingston Veterinary Group is a long-established mixed veterinary practice (founded in 1886) offering care for multiple species, including domestic pets, livestock, and horses. The website promotes Pet Health Club “Essential” and “Plus” plans for spreading the cost of preventative healthcare (no plan pricing/details provided). Emergency veterinary services are listed in the clinic data, and the website references instructions for what to do in an emergency when the practice is closed. Google feedback is limited (3.8/5 from 4 reviews) and the latest reviews available to us contain no written detail, so it’s hard to judge strengths/weaknesses from owner experiences. ## Services - Mixed-practice veterinary care for: - Domestic pets - Livestock - Horses - Preventative healthcare membership plans promoted via Pet Health Club (Essential and Plus plans; inclusions not specified in the information provided) - Emergency veterinary services are listed in the clinic data (the website also references emergency guidance when closed, but doesn’t provide details in the summary we have) ## Reviews Google rating: **3.8 stars from 4 reviews**. “Themes below are drawn from the latest written reviews available to us.” The latest reviews available to us do not include written comments—only star ratings—so there aren’t specific, concrete owner-reported themes (e.g., about treatments, communication, pricing, or outcomes) to summarise.