Specialist Vets in Gillingham

## Summary Margetts & Associates Ltd is a veterinary practice that is also listed as a **Veterinary Nurse Training facility**. Based on the latest reviews available to us, owners most often talk about **being able to get appointments quickly (including same-day)** and **pets being handled in a way that makes them comfortable enough to enjoy visiting**. One review raises a specific concern about **how the practice communicated after a pet died at an emergency vet**, describing the account being discontinued without a condolence message. Concrete specifics owners mention: - Same-day appointments being available (reported by one reviewer). - Straightforward appointment booking (reported by one reviewer). - Pets (including a dog) appearing happy to attend because of the attention they receive (reported by one reviewer). - A complaint about not being contacted after the practice was notified of a pet’s death, and the owner finding the account closure “brutal” (reported by one reviewer). ## Services - **Veterinary Nurse Training facility** (listed in the clinic’s structured data). Service details (procedures, species treated, diagnostics, surgery, emergency arrangements, etc.) are not described in the website summary provided, and the latest written reviews we have do not name specific treatments. ## People Named team members mentioned in reviews: - **Jamie** — described as “lovely and caring” (reviewer context: routine visits/appointments). - **Hayley** — described as “lovely and caring” (reviewer context: routine visits/appointments). What owners specifically appreciate (with examples): - Friendly interactions that make pets comfortable enough to enjoy visits (one owner says their dog “loves going there” because of the attention). - Appointment access and booking ease are repeatedly noted (including one mention of same-day appointments). ## Reviews **Google rating: 4.7 stars from 310 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Multiple reviewers describe **friendly, professional staff** and **positive handling of pets** (including a dog that “loves going there”). - **Access to appointments** is a recurring point, including one reviewer saying they can “always get an appointment same day,” and another calling booking “easy.” - One reviewer reports a **negative experience around end-of-life communication**, saying they received no acknowledgement after their dog died at an emergency vet and only learned the practice had discontinued the account when they called—contrasting this with the practice being “quick to email treatment reminders.”

## Summary Two Parkwood Vets is part of the **Mote Park Vet Group** and presents itself (via its website) as a **modern, well‑equipped practice** with experience in **surgery, medicine and orthopaedics**. In the latest reviews, owners repeatedly mention **fast access to appointments** (including *same‑day* and being seen *within a couple of hours*), **clear, “no‑nonsense” advice**, and a feeling that recommendations aren’t driven by selling extras (one reviewer specifically praises them for *not trying to “flog” drugs or add-on fees*). Dental work is also directly referenced, with one owner saying the team explained the dental treatment clearly and helped them feel at ease. ## Services Based on the website summary and the latest reviews, services and capabilities mentioned include: - **Surgery**, **medicine**, and **orthopaedics** (listed as specialties on the clinic website) - **Dental treatment** (owner review describing their cat’s planned dental work and the team explaining the process) - **Vaccination boosters** (mentioned in a review) - **General appointments for cats and dogs**, including support for **long‑term conditions** (e.g., an older cat with a long‑term condition discussed in a review) - **Urgent/same-day assessment** is implied by multiple accounts of being seen quickly (same day / within a couple of hours) ## Pricing - One reviewer mentions **“half price boosters”** offered while the practice is still new. - Multiple reviewers describe the practice as **better value/fairer pricing** than other vets, including comments about not being pushed into extra charges (no specific £ amounts given). ## People - **Millie (vet)** is named in several reviews. Owners describe her as **“brilliant but direct”**, and say she **explains things clearly**. Specific examples include: - Seeing a pet on a **Saturday** and the dog doing well afterwards (per the owner) - Handling an **older cat with a long-term condition** without judging the owner about the cat being underweight, and leaving the owner satisfied with the visit - The **receptionist** is also praised in reviews for being **kind and helpful**, alongside the wider team. ## Reviews **5.0 stars from 10 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed of getting seen:** multiple owners mention being seen quickly, including **same-day** and **within a couple of hours** for a poorly cat. - **Straight, practical advice and transparency on costs:** reviewers describe “good, honest, no nonsense advice,” and one explicitly contrasts this with being sold high-margin drugs or expensive prescription fees elsewhere. - **Communication during treatment:** owners mention staff **explaining things well**, including around **dental treatment**, and helping anxious owners feel at ease. - **Positive handling of nervous/complex cases:** examples include an **older cat with a long-term condition** and owners feeling supported rather than judged.

## Summary The Shreen Veterinary Group offers routine pet healthcare (consultations, vaccinations, neutering, microchipping, dental care and nail clipping) plus emergency care, and lists support for a range of small pets including cats, dogs, rabbits, guinea pigs, ferrets and hamsters. The website also references a Pet Health Club® proactive healthcare plan, and one owner specifically mentions being “on a pet plan” for included treatments. Across the latest reviews, owners most often describe vets who take time to listen and explain options clearly (including “sensible transparent advice”), with one detailed account crediting vet **Sophie** with finding a medication that significantly improved an older cat’s episodes and day-to-day comfort. A minority of recent reviews raise concerns about practical support and handling: one owner reports no help getting through the door while juggling a pram and large dog, and that a nail clip couldn’t be completed, leaving the dog stressed and the owner advised to continue at home. ## Services Based on the clinic’s website summary and what owners mention in reviews, services include: - Consultations - Vaccinations - Neutering - Microchipping - Dental care - Nail clipping (noted in a review as attempted but not completed for one dog) - Emergency care (described on the website as provided) Species the clinic states it treats: - Cats and dogs - Rabbits, guinea pigs, ferrets and hamsters ## People - **Sophie (vet)**: Mentioned by name in a review; an owner credits her with recommending a medication that markedly improved a 14-year-old cat’s severe episodes (“like gold,” with major changes in energy and behaviour). - **Unnamed vet(s)**: Reviews describe a vet who “listens to your questions” and gives “clear understandable answers,” and another owner highlights “sensible transparent advice.” ## Reviews **Google rating: 4.8 stars from 160 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear explanations and decision-making: owners describe vets listening to questions and giving understandable answers, and praise “sensible transparent advice.” - Treatment impact: one detailed review says a medication recommendation transformed an older cat’s quality of life after distressing episodes. - Pet handling and visit experience: one owner reports their dog was visibly stressed after an incomplete nail trim and they were advised to continue the trimming at home despite being on a pet plan. - Practical support/polish: one review mentions struggling with a pram and large dog and that no one offered help with the door. - Cost and perceived value: one reviewer calls the practice “overpriced” and alleges recommendations for unnecessary paid items, while other reviews focus on confidence in care—these accounts conflict.

## Summary Southill Vets Ltd describes itself as a long‑established **independent** veterinary practice. The website states it provides routine medical and surgical care, plus a **24‑hour emergency service run by its own team** for clients. In the latest reviews available to us, owners frequently describe thorough exams and practical treatment plans (for example, a dog assessed for hind‑leg lameness, given a pain‑relief injection and prescribed medication), and at least one account of being **seen without an appointment** for a minor wound that was cleaned and checked. There is also a serious negative review alleging delayed surgery for a vomiting dog, poor communication afterwards, and concerns around handling of the pet after death, which conflicts with the many positive reports. ## Services - **24-hour emergency pet care** for clients, stated to be run by the clinic’s own team (website). - **Routine medical and surgical care** (website mentions routine medical and surgical needs; “surgical treatments & specialist referrals”). - **Specialist referrals** (website). - **Preventative care** advice and treatment (website). - **Puppy Classes – Canine Academy** (website). - **Free nursing clinics** (website). - Review examples of care provided: - Assessment and treatment for **lameness/possible soft tissue injury**, including a pain‑relief injection and prescribed pain medication. - **Minor wound care** after a dog altercation: seen without an appointment, wound cleaned, dog checked over. ## People - Reviews refer to the **team** rather than naming individuals. - What owners specifically describe: - Staff who **put pets at ease** during visits. - A vet performing a **thorough examination** and explaining a likely diagnosis (soft tissue injury), then giving an injection and prescribing medication. - A report of being **accommodated without an appointment** for a small cut, with cleaning and a check-over. - One reviewer alleges the “lead vet” would not perform surgery the same day and also describes staff behaviour and follow-up communication after a pet’s death as unacceptable. ## Reviews **4.7 stars from 104 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners often mention **good day-to-day care over many years** for dogs. - **Being seen promptly** is highlighted in one review: walked in without an appointment for a minor injury and the dog was treated and checked. - **Thorough diagnostics and decision-making** are described for an elderly cat, along with help with an **insurance claim**. - One review reports a **very negative experience** involving an unwell dog (vomiting blood), an alleged delay to surgery until the next day, the dog dying shortly after being sent home, and complaints about staff conduct and lack of follow-up—this conflicts with the otherwise positive feedback.

## Summary Gillingham Kent Vets4Pets Ltd is part of the Vets4Pets group; the practice is described on the Vets4Pets site as “locally owned.” It is also listed in the clinic data as a **Veterinary Nurse Training facility**. Based on the latest reviews available to us, the practice appears set up for both routine consultations and urgent cases: one owner describes calling ahead after their dog was hit by a car and the team being ready to perform **emergency surgery on arrival**. Other owners describe **clear explanations and treatment plans** (for example, a cat with “big open sores” receiving treatment that the owner says is working) and vets giving **options** for an animal’s care, with follow-ups showing good recovery. However, multiple reviewers report serious concerns about **being given untrue information**, policy handling, and (in one case) an allegation that a vet did not listen during an emergency presentation for a young puppy. ## Services - **Emergency/urgent treatment**: one review describes a dog hit by a car being taken in, with the team ready for **emergency surgery** on arrival after a call ahead. - **General consultations and treatment**: a cat seen for **open sores**, with treatment provided and advice on prevention. - **Care planning and follow-up**: reviews mention being kept informed, being offered **options** for care, and **follow-ups** indicating good recovery/health. - **Veterinary Nurse Training facility** (listed in clinic data). ## People - **Magda (vet)**: mentioned by name in reviews for explaining the situation clearly, putting an owner at ease, giving treatment for a cat’s open sores that the owner says is working, and advising on prevention. - **Reception team**: one reviewer specifically mentions a receptionist they spoke to by phone as “lovely.” - **Clinical team during an emergency**: one owner reports the vets being prepared to operate immediately on arrival after a road-traffic accident, and the team also supporting the owner’s spouse who was in shock. ## Reviews **4.3 stars from 337 reviews.** Themes below are drawn from the latest written reviews available to us. - **Emergency readiness described in at least one case:** a dog hit by a car was reportedly met by a team ready for emergency surgery on arrival (after the owner called ahead). - **Communication and options:** multiple reviews praise being kept informed, having procedures explained, and being given choices where possible; one owner cites good recovery seen at follow-ups. - **Concerns about money/policies and accuracy of information:** one reviewer reports a “pet care policy” being cancelled after a mistake and feeling the practice wouldn’t put it right; another says they were told untrue information on three occasions, costing money. - **Serious negative allegation about listening/clinical decision-making:** one reviewer alleges a vet did not listen to concerns during an emergency consultation for a 4‑month-old puppy and that the puppy later died; this sits alongside other reviews describing good outcomes and clear communication.