
Margetts & Associates Ltd, located in Gillingham, Kent, is a highly regarded veterinary clinic with a strong focus on providing personalized care and professional services. The clinic holds an impressive rating of 4.7 stars based on 305 Google reviews, indicating a high level of customer satisfaction.
The clinic is noted for its friendly and professional atmosphere, with staff members being commended for their caring attitudes and ability to accommodate appointments, often on the same day. Notable staff members include Jamie and Hayley, who have been specifically highlighted for their exceptional service and kindness.
While the majority of feedback is overwhelmingly positive, highlighting the clinic's long-standing reputation and compassionate care, there are some areas for improvement. One recent review expressed disappointment regarding the clinic's communication following the death of a pet, pointing out a lack of follow-up that contrasted with the otherwise caring image of the practice. This serves as a reminder of the importance of maintaining consistent and compassionate communication, especially during sensitive times.
Overall, Margetts & Associates Ltd is a well-respected establishment with a dedicated team that strives to provide exemplary care for pets. The clinic also serves as a veterinary nurse training facility, further emphasizing its commitment to quality veterinary education and services. With a solid track record and a large number of positive reviews, the clinic is a reliable choice for pet owners in the Gillingham area.
Note: Showing the 5 most recent Google reviews out of 310 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
a week ago
3 weeks ago
3 weeks ago
Nice
a month ago
in the last week
This practice is very friendly and professional, easy to book appointments and they really care for your pets. My dog loves going there for all the kind attention she receives and I would recommend visiting here to everyone.
a month ago
We started here in Feb 2024. Vets are honest, understanding and cared for my old westie. However, having had to take him to emergency vet on Sunday, he sadly didn't make it. I heard nothing from Margetts and phoned today to be told they had been told and had discontinued his account!! Brutal. Lack of compassion or what??? I understand they deal with many animals but a simple email letting me know they had received the news would have been nice and saved me hearing this at what is a very sad time. They are quick to email treatment reminders. Such a shame and disappointing in what I believed was a caring practice
a month ago
Really friendly staff, can always get an appointment same day. Special mention for Jamie and Hayley who are always so lovely and caring.
4 months ago
Very good vets been going here for over 50 years with various pets. Always treated well and my babies are always extremely well cared for.
a year ago
The whole team here are Absolutely amazing! They have been fantastic from the day I first registered my dog to the day we had say our goodbyes. Everyone is lovely, understanding and accommodating. Thanks you
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