Manor Veterinary Clinic – Vets in Folkestone
Clinic Overview
Manor Veterinary Clinic provides general veterinary care for cats, dogs and several small pets (rabbits, guinea pigs, ferrets and hamsters), with diagnostics, surgery and in-house laboratory facilities listed on its website. The clinic also states it offers emergency care, and it holds Cat Friendly Clinic and Rabbit Friendly status. Reviews consistently mention a clean, spacious waiting area (including separate zones for cats, dogs and puppies) and staff who don’t rush owners during calls or appointments. Cost experiences are mixed: some owners describe good value for routine checks and vaccinations and say costs are explained up front, while others report unexpected increases versus earlier estimates and pressure to involve specialists before “basic things” were ruled out.
Services
- •Diagnostics (listed on the clinic website).
- •Surgery (listed on the clinic website; reviews include a dog’s wart removal under anaesthetic).
- •Laboratory facilities (listed on the clinic website).
- •Emergency care (stated on the clinic website).
- •Routine preventive care (reviews mention “regular checks and jabs”).
- •Species seen (from the clinic website): cats, dogs, rabbits, guinea pigs, ferrets, hamsters.
- •Veterinary Nurse Training facility (from clinic data).
- •Accreditations/status (from the clinic website): Cat Friendly Clinic; Rabbit Friendly status.
Pricing
- •One reviewer reports being quoted ~£400 for a wart removal, later agreed a combined plan for two procedures “for a total of £1400,” then on the day of surgery (with one procedure not needed) being presented with £1480, later revised to £1200 after querying the bill.
- •Another reviewer describes routine “checks and jabs” as good value (no prices given).
People
- •Reception team: repeatedly described as welcoming and not making owners feel rushed “on the phone or in person.” One owner who challenged a bill says the receptionist and nurse were “very polite and helpful,” though they felt some comments during the discussion were unhelpful.
- •Vets/clinical staff: owners mention being kept informed “at all stages” of a dog’s care and being “up front about prognosis.” Several reviews describe supportive handling of a rescue dog that could be triggered by a clinical setting; the dog reportedly walked in calmly with the vet during COVID-era procedures.
- •Consultant (unnamed): one owner credits a consultant with clear updates throughout their dog’s care.
Reviews
Google rating: 4.6 stars from 269 reviews. - Facilities and flow: waiting area described as spacious and clean; one owner notes the waiting room is divided into three areas (cats, dogs, puppies).
- •Communication and manner: multiple owners say staff don’t rush them and explain care and prognosis; one long-term client felt supported through end-of-life decisions and appreciated that the team didn’t “fear monger” or push costly investigations.
- •Cost transparency: mixed reports: some say the clinic is transparent and that routine care is good value; others describe estimate/invoice discrepancies and feeling the first recommendation was to involve a specialist before basic causes were ruled out.
Special Services
Animals Treated at Manor Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Manor Veterinary Clinic
Opening Hours
Hours
Reviews for Manor Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 269 we track in total. Recent reviews may not be representative of overall sentiment.
justmrpat
3 weeks ago
We take our Border terrier to this vets and have always found them excellent,They are always very professional with their treatment and i would recommend them to anybody looking for a good vets
Charlotte Bushell
4 weeks ago
Excellent veterinary Clinic.Nothing is too much trouble. Waiting area lovely and clean. Staff are friendly and polite. You know your pets will be well looked after in their care. Large visible parking. Outstanding practice.
Jules
a month ago
Staff helpful, reception/ waiting area is spacious and always clean. Edit: Had to downgrade my review from 5 stars as recently every time I had a concern about my dog their first recommendation was to get a specialist in before ruling out the basic things first and it felt like they were actively looking for problems they could charge more money for. We're now with a family run practice which is cheaper, friendlier and more about my dog's well-being than making money. A real shame Manor let us down as we'd been with them for years up to this point.
Brian Brown
a month ago
All i can say is very good .
LAURA MCKENNA
a month ago
I cannot tell you how impressed I am with the care my dog gets here. All the staff are wonderful, never make you feel rushed on the phone or in person. The reception staff are just lovely, so welcoming, and the clinical staff are superb, so calm and capable. Highly recommended by my family.
Helen McLean-Connor
a month ago
I have been with manor vets for four years + I have always found the staff friendly, and helpful with any questions I may have. The consultant that has dealt with my dogs care has been absolutely brilliant informing me at all stages of his care. Very professional and caring. I would thoroughly recommend Manor vets to my family and friends.
nikki lambert
2 months ago
Staff are lovely and friendly. There is a good sized car park, where i have always found plenty of spaces available. They have sectioned the waiting room into 3 areas, cats, dogs and puppies which i think is a nice touch.
terry edwards
3 months ago
We used this vets for 8 years. I was worried when starting as ours was a rescue dog and we thought this setting might be triggering for her. Fortunately the staff were so nice and supportive with her it took our worries away. She did get heightened from the stimulation but never scared or worried. In Covid she was happy to leave us in the car park and walked in with the vet without issue!!! We are fortunate that Whitney was in good health until the end so we didn’t need any big procedures but the regular checks and jabs were good value. At the end as problems developed they didn’t fear monger or push us into costly investigations. I found them to be very respectful in this time. I would like to thank all the staff for making us all feel so welcome and safe x
Kai The Malamute
5 months ago
Took my dog into the vets was told he needed a wart removed from his foot was quoted approximately £400. My dog then developed an ear problem so it was agreed that both procedures would be done under the same anaesthetic for a total of £1400. Attended today for surgery and was advised that he does not now need the ear surgery great news. Was presented with a bill of £1480 I queried this as only 1 procedure was carried out surely this should be reflected in the final price. 3 members of staff were telling me different things. They went out the back came back and told me the total is now £1200. Apparently prices have gone up since my quote a month ago and if you’ve had an estimate previously they cannot copy it over and have to retype the invoice not honouring the estimate given. Apparently they have now made internal changes to reflect this. Receptionist nurse were very polite and helpful although several comments made were not needed and not productive to the situation.
Victoria McGilloway
8 months ago
I have used Manor vets for years and so have other members of my family. Staff are always welcoming and friendly. The vets are knowledgeable and skilled regarding my animal’s health issues. They are very transparent with costs and up front about prognosis etc. I have had some very sad times over the years when I have lost my beloved animals. They have been faultless and very caring and compassionate. Highly recommended.
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