
Manor Veterinary Clinic, located in Folkestone, is a well-regarded veterinary service provider, boasting an impressive 4.6-star rating from 265 reviews on Google Maps. This suggests a high level of customer satisfaction, especially considering the substantial number of reviews, which provides a reliable dataset. The clinic also serves as a veterinary nurse training facility, indicating a commitment to education and high standards of veterinary care.
Customer reviews generally highlight the professionalism, friendliness, and helpfulness of the staff. Helen McLean-Connor praises the clinic for consistently excellent communication and care over more than four years, while Nikki Lambert appreciates the thoughtful design of the waiting area, which is segmented for different types of pets. Terry Edwards commends the staff for their supportive approach, which was particularly reassuring for his rescue dog.
However, not all feedback is entirely positive. A review from Kai The Malamute points to a significant pricing issue, where the final bill was higher than initially quoted, despite a reduction in procedures. This discrepancy was attributed to internal pricing policy changes, which the clinic has since addressed. Despite this, the review acknowledges the polite and helpful demeanor of the staff involved.
In summary, Manor Veterinary Clinic is highly recommended for its compassionate care and knowledgeable staff, although prospective clients should be aware of potential changes in cost estimates. The clinic’s dedication to both pet and owner satisfaction is reflected in numerous positive testimonials, making it a trustworthy choice for veterinary care in the Folkestone area.
Note: Showing the 5 most recent Google reviews out of 269 we track in total. Recent reviews may not be representative of overall sentiment.
3 weeks ago
We take our Border terrier to this vets and have always found them excellent,They are always very professional with their treatment and i would recommend them to anybody looking for a good vets
4 weeks ago
Excellent veterinary Clinic.Nothing is too much trouble. Waiting area lovely and clean. Staff are friendly and polite. You know your pets will be well looked after in their care. Large visible parking. Outstanding practice.
a month ago
Staff helpful, reception/ waiting area is spacious and always clean. Edit: Had to downgrade my review from 5 stars as recently every time I had a concern about my dog their first recommendation was to get a specialist in before ruling out the basic things first and it felt like they were actively looking for problems they could charge more money for. We're now with a family run practice which is cheaper, friendlier and more about my dog's well-being than making money. A real shame Manor let us down as we'd been with them for years up to this point.
a month ago
All i can say is very good .
a month ago
I cannot tell you how impressed I am with the care my dog gets here. All the staff are wonderful, never make you feel rushed on the phone or in person. The reception staff are just lovely, so welcoming, and the clinical staff are superb, so calm and capable. Highly recommended by my family.
a month ago
I have been with manor vets for four years + I have always found the staff friendly, and helpful with any questions I may have. The consultant that has dealt with my dogs care has been absolutely brilliant informing me at all stages of his care. Very professional and caring. I would thoroughly recommend Manor vets to my family and friends.
2 months ago
Staff are lovely and friendly. There is a good sized car park, where i have always found plenty of spaces available. They have sectioned the waiting room into 3 areas, cats, dogs and puppies which i think is a nice touch.
3 months ago
We used this vets for 8 years. I was worried when starting as ours was a rescue dog and we thought this setting might be triggering for her. Fortunately the staff were so nice and supportive with her it took our worries away. She did get heightened from the stimulation but never scared or worried. In Covid she was happy to leave us in the car park and walked in with the vet without issue!!! We are fortunate that Whitney was in good health until the end so we didn’t need any big procedures but the regular checks and jabs were good value. At the end as problems developed they didn’t fear monger or push us into costly investigations. I found them to be very respectful in this time. I would like to thank all the staff for making us all feel so welcome and safe x
5 months ago
Took my dog into the vets was told he needed a wart removed from his foot was quoted approximately £400. My dog then developed an ear problem so it was agreed that both procedures would be done under the same anaesthetic for a total of £1400. Attended today for surgery and was advised that he does not now need the ear surgery great news. Was presented with a bill of £1480 I queried this as only 1 procedure was carried out surely this should be reflected in the final price. 3 members of staff were telling me different things. They went out the back came back and told me the total is now £1200. Apparently prices have gone up since my quote a month ago and if you’ve had an estimate previously they cannot copy it over and have to retype the invoice not honouring the estimate given. Apparently they have now made internal changes to reflect this. Receptionist nurse were very polite and helpful although several comments made were not needed and not productive to the situation.
8 months ago
I have used Manor vets for years and so have other members of my family. Staff are always welcoming and friendly. The vets are knowledgeable and skilled regarding my animal’s health issues. They are very transparent with costs and up front about prognosis etc. I have had some very sad times over the years when I have lost my beloved animals. They have been faultless and very caring and compassionate. Highly recommended.
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