Emergency Vets in Folkestone

## Summary Abbeywell Veterinary Clinic describes itself as an **independent** practice and a **veterinary nurse training facility**. From its website and recent reviews, it appears set up for routine preventative care plus travel/admin services (like **Animal Health Certificates**) and general procedures (a **cat spay** is specifically mentioned). Owners also repeatedly mention practical communication—**vets explaining medications and next steps**, and **aftercare following surgery**—while a smaller number of reviews describe the opposite experience, alleging **pressure to pay for advanced imaging (MRI and other scans)** or **treatment decisions they felt missed a serious condition**. Concrete specifics mentioned by owners include: - **Animal Health Certificate (AHC) service** described as handled largely online (sending documents, payment confirmation, messages when ready). - **Aftercare after a kitten spay** being highlighted positively. - **Insurance claims** described as straightforward by one reviewer. - A minority of reviewers alleging **being pushed toward same-day scans** in end-of-life situations, or being sold **painkillers for arthritis** when they believed their dog had had a stroke. ## Services Services and capabilities mentioned across the website summary, structured clinic data, and reviews include: - **Animal Health Certificates (AHC)** (with online document submission and processing described by reviewers) - **Tapeworming service** - **Monthly flea and worm treatments** - **Medication ordering** - **Health plans** (details not provided in the inputs) - **General surgery/procedures:** a **cat spay** is specifically referenced in reviews - **Emergency care:** the structured clinic data lists **emergency veterinary services (24/7 or extended hours)**; the website also states that **information is available for emergency assistance**, and notes that **vets are only in attendance during consultation hours** (no further detail provided) - **Veterinary nurse training facility** (listed in structured clinic data) ## Pricing Only prices explicitly mentioned in reviews: - **£99.00** for an **Animal Health Certificate (AHC)** (one reviewer also notes a **discounted price if you reuse the service again**, but no amount is stated) - **£102** for **painkillers for arthritis** (as described in a negative review) ## People No individual staff names are provided in the inputs, but reviewers describe interactions with: - **Reception team:** repeatedly mentioned as “going out of their way to help” (e.g., helping owners who phone in worried/panicked). - **Vets:** several owners say vets **explain what’s happening and what medication is needed**, and one mentions **good aftercare** following a spay. - **Nurses / “specialists”:** one reviewer praises everyone “from reception to the nurses to the specialists,” and specifically notes their dog was comfortable with the team. ## Reviews **Google rating: 4.7 stars from 286 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **AHC/travel paperwork is a standout theme:** multiple owners describe an efficient process (sending previous vet info, online payment confirmation, messages when ready), and one cites **£99** as notably lower than a quote they’d had elsewhere. - **Communication and reassurance:** owners mention reception being very helpful, and vets **talking through details and medications**—including reassurance for a first-time cat owner who called multiple times. - **Aftercare and routine procedures:** a kitten **spay** and follow-up care are praised. - **Insurance admin mentioned positively:** one owner describes an easy process for treatment and **claiming back on insurance**. - **Conflicting experiences about costs and clinical decisions:** a small number of reviewers describe feeling treated like a “cash machine,” including claims of being pushed toward **MRI/other scans** during a critical senior-cat situation, and another alleging their dog’s **stroke symptoms were missed** and they were sold arthritis pain medication instead. One reviewer also criticises a lack of help with moving a large, immobile dog.

## Summary Medivet Folkestone Sandgate is part of the Medivet group (previously known as Anna House Veterinary Clinic). The practice is set up for routine care and in‑house diagnostics, with facilities listed including an in‑house laboratory, ultrasound and X‑rays, and it treats cats, dogs and rabbits. Recent reviews describe both planned care (annual check-ups, neutering) and urgent situations (e.g., chocolate ingestion) being handled promptly, with some owners also noting follow-up communication such as a vet calling in the evening with test results. A minority note staffing/continuity issues (seeing a different vet over time), and there is also a recent 1‑star review without written detail. ## Services From the clinic’s website summary and structured data: - **15-minute consultations** - **Vaccinations** - **Parasite care** - **Neutering** - **Microchipping** - **Dentistry** - **Nurse clinics** - **In-house diagnostics and imaging:** in-house laboratory, ultrasound, X-rays From the latest written reviews available to us: - **Testing and medical treatment for illness:** one cat described as “very poorly” had tests and a steroid injection; the owner reports a diagnosis of inflamed bowels and recovery. - **Surgery mentioned:** one owner says their dog was supported through a **hysterectomy**. - **Urgent ingestion case:** one owner reports their unregistered dog was treated after **ingesting chocolate**. Emergency/out-of-hours (as stated on the website summary and reviews): - The website states the nearest **24-hour emergency practice** is **Vets Now Ashford**. - One reviewer mentions the clinic can be “short on vets” but that if an emergency vet is needed “there will be one available on the day” (this is a reviewer’s experience rather than a stated policy). Additional capability from structured clinic data: - **Veterinary Nurse Training facility** (listed as a service/specialisation). ## People Named staff mentioned in reviews: - **Julia (vet):** one owner reports Julia called them in the evening with their cat’s test results after a weekend illness work-up. - **Meg (veterinary nurse, described by a reviewer as having left):** one owner credits her support around their dog’s hysterectomy and says their dog “adored her.” What owners comment on regarding the team (from recent reviews): - **Helping nervous pets feel settled:** one owner said their dogs “were not anxious at all” during an annual check-up and seemed at ease with the vet. - **Reception support:** one review specifically mentions an “extremely helpful” receptionist. - **Continuity of clinician:** one owner wishes they could book with the same vet each time, noting they’ve seen a different vet every six months. ## Reviews **4.6 stars from 81 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Positive experiences with clinical care and outcomes:** examples include tests plus a steroid injection for a cat with inflamed bowels, successful support through a hysterectomy, and treatment after chocolate ingestion. - **Follow-up communication:** one owner highlights an evening phone call from the vet with test results. - **Team helpfulness and familiarity:** multiple reviewers describe staff as helpful and friendly; one mentions staff “know all of the clients.” - **Mixed signals on staffing/continuity:** one reviewer notes the practice can be “short on vets” and another reports seeing a different vet over time; there is also a **1‑star review** in the latest set without a written explanation, so the reason for dissatisfaction isn’t clear from the text available.