
Abbeywell Veterinary Clinic in Folkestone, Kent, is a well-regarded independent practice known for its personalized and compassionate care. With a strong Google Maps rating of 4.7 stars from 282 reviews, the clinic demonstrates a solid reputation among its clientele. Abbeywell offers a variety of services, including pet registration, medication orders, health plans, and animal health certificates. It also provides emergency assistance and a training facility for veterinary nurses, highlighting its commitment to both animal care and veterinary education.
Recent reviews present a mix of customer experiences. Positive feedback highlights the clinic's professional and caring service, with clients appreciating the attentive care during both routine and emergency situations. Notably, Daisy Baker praises the friendly staff and seamless insurance claim process, while Pauline Ellerker commends the clinic for its competitive pricing on animal health certificates.
However, there are critical reviews that highlight concerns about the clinic's approach to treatment costs and diagnosis accuracy. Peter Armitage and Charlotte express dissatisfaction, criticizing the clinic for perceived financial motivations and diagnostic oversights in critical situations involving their pets. These reviews suggest potential areas for improvement in client communication and support during challenging situations.
Overall, Abbeywell Veterinary Clinic is lauded for its professional service and compassionate care, although some clients have raised concerns about its financial practices and diagnostic precision. The clinic's commitment to personalized care and its comprehensive service offerings make it a notable choice for pet owners in the Folkestone area.
Note: Showing the 5 most recent Google reviews out of 286 we track in total. Recent reviews may not be representative of overall sentiment.
in the last week
Efficient, speedy, friendly, inexpensive. We have used them many times without any problems and recommend their AHC service without reservation.
4 weeks ago
the receptionists go out of their way to help you, the vets explain all the details and make sure you understand what is happening & any medication you need to have, would recommend them!
2 months ago
I am a first time cat owner and I cannot praise them highly enough. I have rang them many times in a panic (for nothing more than me being unsure or worried) and have always found them helpful, compassionate and understanding. I also find them reasonably priced in comparison to other corporate vets. Brilliant service and after care for my kitten who was recently spayed.
in the last week
Money Pushers, treat yourself like a cash machine. Staff Very judgemental if you simply cannot afford the money. Our cat had lost the use of her back legs with other notable health issues and at the age of 16 years and 4 months they were pushing for MRI scans and other scans, on the same day, we had to say goodbye. I think Targets to meet, and how many treatments can they push on pet owners what really are they in the business for.!!!!
2 months ago
Money Pushers, treat yourself like a cash machine. Staff Very judgemental if you simply cannot afford the money. Our cat had lost the use of her back legs with other notable health issues and at the age of 16 years and 4 months they were pushing for MRI scans and other scans, on the same day, we had to say goodbye. I think Targets to meet, and how many treatments can they push on pet owners what really are they in the business for.!!!!
4 months ago
We have used Abbeywell for all three of our cats’ veterinary needs and through happy times and sad times they have always provided the best care and been amazing.
a month ago
We have used Abbeywell for all three of our cats’ veterinary needs and through happy times and sad times they have always provided the best care and been amazing.
2 months ago
I feel sad for writing a bad review, but I must. My large dog had a stroke aged 12.5 years. I knew this, he had every single symptom, but I went to Abbeywell and they decided to issue £102 worth of painkillers for arthritis. I knew he had had a stroke. And now I've just looked up the symptoms (he was put to sleep 13 days ago at another vet, the day after visiting Abbeywell) and he had every one of these symptoms: Sudden Loss of Balance or Coordination Weakness or Paralysis Seizures Head Tilt or Abnormal Eye Movements Loss of Consciousness or Collapse Behavioral Changes Vision Problems Loss of Bowel or Bladder Control Difficulty Swallowing or Facial Weakness My dog was by my side for 12.5 years. I knew something serious had happened to him, but the vet didn't?! The vet saw £ signs. The fact that I had to call the RSPCA to help me move him and get him into the other vets hasn't gone unnoticed, either. Abbeywell is a mile from my house, but they wouldn't send someone out to help a suffering animal. What was I supposed to do? My dog was 7st! Carry him up the hill? Somehow get him into a taxi when he's incontinent? Don't trust them. They just want your money.
4 months ago
I cannot speak highly enough about this vets practice. Everyone from reception to the nurses to the specialists are amazing. So friendly and great with my dog. Super easy process for treatment and claiming back on insurance. I will be moving to Hythe soon but I can’t see myself changing vets as they’re so helpful here, plus my dog loves them.
5 months ago
This was our 1st time using Abbeywell Vets services after seeing alot of people using this business on you tube It was very easy process to do i sent the requested information from my vets to them so could book the date for my dogs ahc to be completed. This again was all processed online and i received confirmation of payments and nearer the date also received message that this certificate had been processed and would be ready on the day arranged. The price at £99.00 and also if reuse again would have prices discounted was amazing especially since my own vet wanted to charge over £350.00 for the exact same thing. When i arrived at AbbeyWell the process was easy took dog and his proof that had rabies with my passport, they asked if had used this type of service before and then advised me which part needed completing on my return journey
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