Abbeywell Veterinary Clinic – Vets in Folkestone
Clinic Overview
Abbeywell Veterinary Clinic describes itself as an independent practice and a veterinary nurse training facility. From its website and recent reviews, it appears set up for routine preventative care plus travel/admin services (like Animal Health Certificates) and general procedures (a cat spay is specifically mentioned). Owners also repeatedly mention practical communication—vets explaining medications and next steps, and aftercare following surgery—while a smaller number of reviews describe the opposite experience, alleging pressure to pay for advanced imaging (MRI and other scans) or treatment decisions they felt missed a serious condition.
Concrete specifics mentioned by owners include
- •Animal Health Certificate (AHC) service described as handled largely online (sending documents, payment confirmation, messages when ready).
- •Aftercare after a kitten spay being highlighted positively.
- •Insurance claims described as straightforward by one reviewer.
- •A minority of reviewers alleging being pushed toward same-day scans in end-of-life situations, or being sold painkillers for arthritis when they believed their dog had had a stroke.
Services
Services and capabilities mentioned across the website summary, structured clinic data, and reviews include
- •Animal Health Certificates (AHC) (with online document submission and processing described by reviewers)
- •Tapeworming service
- •Monthly flea and worm treatments
- •Medication ordering
- •Health plans (details not provided in the inputs)
- •General surgery/procedures: a cat spay is specifically referenced in reviews
- •Emergency care: the structured clinic data lists emergency veterinary services (24/7 or extended hours); the website also states that information is available for emergency assistance, and notes that vets are only in attendance during consultation hours (no further detail provided)
- •Veterinary nurse training facility (listed in structured clinic data)
Pricing
Only prices explicitly mentioned in reviews
- •£99.00 for an Animal Health Certificate (AHC) (one reviewer also notes a discounted price if you reuse the service again, but no amount is stated)
- •£102 for painkillers for arthritis (as described in a negative review)
People
No individual staff names are provided in the inputs, but reviewers describe interactions with
- •Reception team: repeatedly mentioned as “going out of their way to help” (e.g., helping owners who phone in worried/panicked).
- •Vets: several owners say vets explain what’s happening and what medication is needed, and one mentions good aftercare following a spay.
- •Nurses / “specialists”: one reviewer praises everyone “from reception to the nurses to the specialists,” and specifically notes their dog was comfortable with the team.
Reviews
Google rating: 4.7 stars from 286 reviews. “”
- •AHC/travel paperwork is a standout theme: multiple owners describe an efficient process (sending previous vet info, online payment confirmation, messages when ready), and one cites £99 as notably lower than a quote they’d had elsewhere.
- •Communication and reassurance: owners mention reception being very helpful, and vets talking through details and medications—including reassurance for a first-time cat owner who called multiple times.
- •Aftercare and routine procedures: a kitten spay and follow-up care are praised.
- •Insurance admin mentioned positively: one owner describes an easy process for treatment and claiming back on insurance.
- •Conflicting experiences about costs and clinical decisions: a small number of reviewers describe feeling treated like a “cash machine,” including claims of being pushed toward MRI/other scans during a critical senior-cat situation, and another alleging their dog’s stroke symptoms were missed and they were sold arthritis pain medication instead. One reviewer also criticises a lack of help with moving a large, immobile dog.
Special Services
Animals Treated at Abbeywell Veterinary Clinic
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Abbeywell Veterinary Clinic
Opening Hours
Hours
Reviews for Abbeywell Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 286 we track in total. Recent reviews may not be representative of overall sentiment.
Martin Morris-Coole
in the last week
Efficient, speedy, friendly, inexpensive. We have used them many times without any problems and recommend their AHC service without reservation.
Donna Brandon
4 weeks ago
the receptionists go out of their way to help you, the vets explain all the details and make sure you understand what is happening & any medication you need to have, would recommend them!
Emma Tyrer
2 months ago
I am a first time cat owner and I cannot praise them highly enough. I have rang them many times in a panic (for nothing more than me being unsure or worried) and have always found them helpful, compassionate and understanding. I also find them reasonably priced in comparison to other corporate vets. Brilliant service and after care for my kitten who was recently spayed.
Peter Armitage
2 months ago
Money Pushers, treat yourself like a cash machine. Staff Very judgemental if you simply cannot afford the money. Our cat had lost the use of her back legs with other notable health issues and at the age of 16 years and 4 months they were pushing for MRI scans and other scans, on the same day, we had to say goodbye. I think Targets to meet, and how many treatments can they push on pet owners what really are they in the business for.!!!!
Peter Armitage
in the last week
Money Pushers, treat yourself like a cash machine. Staff Very judgemental if you simply cannot afford the money. Our cat had lost the use of her back legs with other notable health issues and at the age of 16 years and 4 months they were pushing for MRI scans and other scans, on the same day, we had to say goodbye. I think Targets to meet, and how many treatments can they push on pet owners what really are they in the business for.!!!!
Paul Kluka
4 months ago
We have used Abbeywell for all three of our cats’ veterinary needs and through happy times and sad times they have always provided the best care and been amazing.
Paul Kluka
a month ago
We have used Abbeywell for all three of our cats’ veterinary needs and through happy times and sad times they have always provided the best care and been amazing.
Charlotte
2 months ago
I feel sad for writing a bad review, but I must. My large dog had a stroke aged 12.5 years. I knew this, he had every single symptom, but I went to Abbeywell and they decided to issue £102 worth of painkillers for arthritis. I knew he had had a stroke. And now I've just looked up the symptoms (he was put to sleep 13 days ago at another vet, the day after visiting Abbeywell) and he had every one of these symptoms: Sudden Loss of Balance or Coordination Weakness or Paralysis Seizures Head Tilt or Abnormal Eye Movements Loss of Consciousness or Collapse Behavioral Changes Vision Problems Loss of Bowel or Bladder Control Difficulty Swallowing or Facial Weakness My dog was by my side for 12.5 years. I knew something serious had happened to him, but the vet didn't?! The vet saw £ signs. The fact that I had to call the RSPCA to help me move him and get him into the other vets hasn't gone unnoticed, either. Abbeywell is a mile from my house, but they wouldn't send someone out to help a suffering animal. What was I supposed to do? My dog was 7st! Carry him up the hill? Somehow get him into a taxi when he's incontinent? Don't trust them. They just want your money.
Daisy Baker
4 months ago
I cannot speak highly enough about this vets practice. Everyone from reception to the nurses to the specialists are amazing. So friendly and great with my dog. Super easy process for treatment and claiming back on insurance. I will be moving to Hythe soon but I can’t see myself changing vets as they’re so helpful here, plus my dog loves them.
Pauline Ellerker
5 months ago
This was our 1st time using Abbeywell Vets services after seeing alot of people using this business on you tube It was very easy process to do i sent the requested information from my vets to them so could book the date for my dogs ahc to be completed. This again was all processed online and i received confirmation of payments and nearer the date also received message that this certificate had been processed and would be ready on the day arranged. The price at £99.00 and also if reuse again would have prices discounted was amazing especially since my own vet wanted to charge over £350.00 for the exact same thing. When i arrived at AbbeyWell the process was easy took dog and his proof that had rabies with my passport, they asked if had used this type of service before and then advised me which part needed completing on my return journey
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