Ginger was treated with amazing care. He had a nasty wound stitched up. I was kept updated with his condition and when I collected him they'd taken care of him so well and gave me clear instructions on how to treat him and what to expect. I received a courtesy check up call the next morning to make sure everything was ok.
I am extremely disappointed with the service we have received from Warren House Vets and, based on our experience, would definitely not recommend them.
We originally joined their care plan when we adopted our rescue cat. The plan was advertised as including services such as nail clipping, although on the occasions we asked for this to be done, the practice was noticeably reluctant to provide it. At the time, we did not appreciate that this would be indicative of the wider level of service we would later experience.
During our cat’s annual vaccination appointment, we were advised that she required dental treatment. Naturally, we asked for an estimate of the likely cost. Despite chasing this several times, we received no contact. We were eventually told that we would have to pay £517 for X-rays before they could provide a cost for the actual dental work.
Given the current cost of living and the fact that we did not feel comfortable agreeing to a potentially expensive procedure without knowing the likely overall cost, we sought a second opinion from another local veterinary practice. We subsequently had both the X-rays and the necessary dental surgery carried out elsewhere, at a cost significantly below the £517 Warren House had quoted for the X-rays alone!
This experience was extremely concerning. Veterinary practices have an important responsibility to provide transparent information about treatment and costs, particularly when owners are making decisions about their pets’ healthcare. We felt that the pricing and communication we experienced fell well short of what we would reasonably expect.
Unfortunately, our experience deteriorated further when we attempted to cancel our care plan. We contacted the practice on several occasions and were repeatedly told either that no appropriate member of staff was available, that the person answering the telephone was from another practice and could not assist us, or that a manager would call us back. Despite being promised a callback, nobody contacted us.
When we eventually managed to speak to someone and cancel the plan. We then were subsequently contacted by the vets a week later with a bill significantly higher than the remaining care-plan payments. We were also told that we would have to reinstate the plan for the final two months — something that had not previously been explained to us when they allowed us to cancel.
We were repeatedly assured that once the final two payments of the care plan had been taken, no further payments would be made. Despite this, we have now received a notification of an automatic renewal.
The issue for us is not simply the cost. It is the combination of unclear pricing, poor communication, difficulty getting straightforward answers, promises of callbacks that were not honoured, and contradictory information regarding cancellation and renewal.
Our experience has left us with zero confidence in Warren House Vets. We expected a professional service focused on the welfare of our pet, with clear communication and transparent costs. Unfortunately, that is not what we experienced.
I would honestly reconsider before taking your pet here, there are far superior services locally.
Always friendly, efficient and professional.
My dog loves going there which is a testament to their work ethic
I have been using this vets for 6 years happily the staff are normally amazing and very understanding and accommodating to my very nervous chihuahua. However after my last visit I will not be returning should the vet in question be there. Raymond was extremely rude and unprofessional. Whilst I accept that my chihuahua was aggressive as she was nervous, this vet was incredibly impatient and rude and made no effort to try to calm or reassure her as you would accept from a caring and experienced vet , he proceeded to swear when my dog was unsettled… “ffs” was used several times whilst he poorly attempted to clip her nails, she was so frighted she actually pooed on the table! This has never happened before. He then left her covered in her own excrement, so I picked her up and began to clean her. I was assisted by the very helpful nurses Bryony and Sam who did restore my faith in warren house both lovely and a credit to the practice. As we were leaving Raymond told me that if I was to return I must train my dog better. I told him I wished to not see him again as I believe he heavily contributed in the nervousness of my dog. When I left I was told by members of the team that Raymond is not normally a vet as this practice and is from the high halstow branch, I got the impression they were trying to distance themselves from him and are aware of he’s rude and aggressive manner. I would like to add my dog is tiny and weighs 1.6kg and this vet is around 300 pound.. they way he held her and acted when she snapped was unbelievable for a so called vet..a shame after years of lovely service.
Always friendly, efficient and professional.
My dog loves going there which is a testament to their work ethic
Nuria the vet was so good with our puppy, he is normally very nervous and shakes, he was very relaxed with her even when she had to examine him and do a blood test. She explained everything to us and put our mind at ease. She is very pleasant , friendly and caring.
Friendly, lovely vets and staff who care about the animals!
I always get great service here. The receptionists are always so friendly and helpful. The vets are so kind and take great care of my cat and make a big fuss of her. I’ve been to 3 different practices of this vet and the great service is the same in every one.
