Fern Cottage Veterinary Surgery – Vets in Sittingbourne
Clinic Overview
Fern Cottage Veterinary Surgery is a small-animal practice established in 1974, treating dogs, cats and rabbits. The clinic describes a focus on continuity of care and is an approved veterinary nurse training centre. From the website, it’s set up for routine and medical work (consultations, six‑month health checks, vaccinations, parasite control) as well as surgery and in‑house diagnostics (lab tests plus X‑ray and ultrasound). Recent reviews include detailed examples of same‑day follow-up with test results for an elderly cat, alongside a few complaints about reception advice and consultation charging (including a short post‑op check being billed as a full consult).
Services
- •Consultations and routine care: consultations, routine procedures, six‑month health checks, nurse clinics.
- •Vaccinations, microchipping, parasite control
- •Surgery: including neutering (general “surgery” also listed on the website).
- •Dentistry
- •Diagnostics: diagnostic tests, in‑house lab testing, X‑ray and ultrasound; blood pressure checks are specifically listed and mentioned in reviews (elderly cat blood pressure/tests).
- •Grooming-type procedures: grooming & nail clipping; anal sac expression.
- •Pet travel documentation
- •Home visits
- •Referral: cardiology referral service (as listed on the website).
- •Emergencies: during normal opening hours, the practice handles emergencies via contacting the clinic; out-of-hours support is provided by PETS Emergency Treatment Services Ltd (as stated on the website).
People
- •Reneta (role not stated): thanked in a review for being “polite and informative,” with an owner describing being kept informed through an elderly cat’s medication check and tests, and receiving a call later the same day with blood results.
- •Vets/nurses (team, unnamed): multiple reviews describe staff being patient with elderly cats and considerate during end-of-life care; one review mentions the team handled a cat that “is not fond of the vets,” keeping the owner informed during testing.
Reviews
4.7 stars from 149 reviews. - Clear, timely communication around tests: one owner reports receiving blood results via a call later the same day after a medication check and blood pressure/testing for an elderly cat.
- •Supportive handling of anxious/reluctant pets: an owner says vets/nurses were patient with a cat that doesn’t tolerate vet visits well.
- •End-of-life care is highlighted in detail: a review describes the staff being considerate and patient when an owner made the decision to euthanise an almost-20-year-old cat.
- •Pricing/consult length concerns: a reviewer complains about being charged a full consultation fee for a routine “healing well” check that took about five minutes.
- •Reception/triage complaints (behaviour and advice): two 1‑star reviews describe being told (by reception) that medication isn’t available for canine separation anxiety, with one reviewer also alleging rudeness/laughter on the call.
Special Services
Animals Treated at Fern Cottage Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Fern Cottage Veterinary Surgery
Opening Hours
Hours
Reviews for Fern Cottage Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 149 we track in total. Recent reviews may not be representative of overall sentiment.
Sarah Dormer
2 months ago
Awful vets my dog 😡
el bourke
3 months ago
Recently took my elderly lady (cat) for a med check as well as blood pressure/tests as she has some health issues which are normal for a 20yr old cat. She is not fond of the vets nor anything to be honest and the vets/nurses were brilliant with her. They were patient, kind and kept me informed. I left the vets in the early afternoon and had a call later that same day with the blood results. Wonderful service as always & special thanks to Reneta for being so polite and informative!!
el bourke
2 weeks ago
Recently took my elderly lady (cat) for a med check as well as blood pressure/tests as she has some health issues which are normal for a 20yr old cat. She is not fond of the vets nor anything to be honest and the vets/nurses were brilliant with her. They were patient, kind and kept me informed. I left the vets in the early afternoon and had a call later that same day with the blood results. Wonderful service as always & special thanks to Reneta for being so polite and informative!!
Mia G
7 months ago
I had to take my cat to the vet this week as she has had some problems that come with being an elderly lady. She was almost 20 years old, and I had to take the difficult decision to have her put to sleep. The entire staff could not have been more considerate, kind and patient both with me and with Suzy. They were really wonderful, and it really helped on such a sad day.
Mia G
4 months ago
I had to take my cat to the vet this week as she has had some problems that come with being an elderly lady. She was almost 20 years old, and I had to take the difficult decision to have her put to sleep. The entire staff could not have been more considerate, kind and patient both with me and with Suzy. They were really wonderful, and it really helped on such a sad day.
Paul Dean
9 months ago
Enma Nicholson
10 months ago
Very good vets but was charged full consultation fee for a routine check up & was in & out within 5 minutes. Not very fair. Just to the vet to say yep healing well & out. It’s a joke really.
Enma Nicholson
7 months ago
Very good vets but was charged full consultation fee for a routine check up & was in & out within 5 minutes. Not very fair. Just to the vet to say yep healing well & out. It’s a joke really.
M O’Flaherty
a year ago
Called the vets to ask if I can get an appointment to get a prescription for our dog who has extremely bad separation anxiety. The person who answered the call said we don’t do medications for things like that. It needs to be sorted by things like behavioural modifications - which we have tried. We have tried every non prescription remedy and behavioural modifications we could find and nothing helps. When I informed this to the receptionist she was like well there’s no medications like that for dogs. And I was like no there is. And then she laughed at me and asked what do I do for a living like I was a layman. When I told her what I do for a living she was a bit surprised. She was very rude and had a very bad attitude. If she is unaware that there are multiple medications on prescription available for dogs who suffer with anxiety perhaps she should check with someone before giving medical advice because 1) she may not be qualified to do so 2) the clinic could be liable for medical negligence claims. If the clinic wants to investigate who did this, the call was made on the 18/09/24 at 10.36am
Niall
a year ago
Phoned about our dog who has really bad anxiety when we leave the house and I’ve heard others be prescribed Fluoxetine by their vets and had great results but the receptionist shut me down almost immediately saying things like that are not really prescribed for by vets for dogs. Called another vet clinic (50x more helpful) who said treatment is available and would be happy to discuss with us when we come in.
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