Fern Cottage Veterinary Surgery

Fern Cottage Veterinary Surgery in Sittingbourne is a small-animal practice established in 1974, treating dogs, cats and rabbits, and it is part of CVS. The clinic is set up for routine and medical care, including consultations, six-month health checks, vaccinations, parasite control, surgery and in-house diagnostics such as lab testing, X-ray and ultrasound. It is also an approved veterinary nurse training centre and presents continuity of care as a core part of the practice.

Services

• •Routine and preventive care: consultations, six-month health checks, nurse clinics, vaccinations, microchipping and parasite control.
• •Medical work-ups and monitoring: diagnostic testing, in-house lab work, blood pressure checks, X-ray and ultrasound. Recent reviews include an elderly cat’s medication check with blood pressure tests and same-day follow-up on blood results.
• •Surgery and dentistry: neutering and other surgical procedures are listed, alongside dentistry.
• •Practical care services: grooming and nail clipping, plus anal sac expression.
• •Additional support: pet travel documentation, home visits and a cardiology referral service.
• •End-of-life and anxious pet care: reviews describe patient handling of elderly cats, supportive care for pets that dislike vet visits, and considerate support during euthanasia.
• •Emergencies: during opening hours the practice handles emergencies directly; out-of-hours cover is provided by PETS Emergency Treatment Services Ltd.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review feedback on cost is mixed: several owners focus on the quality of care, while one reviewer felt a brief post-operative healing check was charged at a full consultation rate.

People

• •Reneta: repeatedly praised for clear, polite communication; one owner highlighted being kept informed during an elderly cat’s tests and receiving later same-day blood results.
• •Claudia: named positively in recent reviews, including praise for her care during a visit with a Cockapoo.
• •Requel: thanked alongside Reneta and Claudia for attentive, caring and skilful treatment during a dog’s difficult week.
• •Wider team: reviews also mention caring reception staff and a kind, patient team during difficult end-of-life appointments.

Reviews

Google reviews: 4.7/5 from 153 reviews.

• •Many recent comments are warmly positive, including praise from long-term clients and owners who describe the team as caring, compassionate and attentive.
• •Detailed reviews highlight clear communication around diagnostics, including keeping owners informed during tests and calling back later the same day with results.
• •Owners of elderly, anxious or unwell pets describe patient handling and considerate support, with one especially appreciative review about euthanasia care for an almost 20-year-old cat.
• •A smaller number of negative reviews focus on pricing and front-desk interactions, including complaints about a full consultation charge for a very short recheck and two calls where owners felt reception advice about anxiety medication for dogs was dismissive or incorrect.