Companion Care (Crayford) Ltd

Companion Care (Crayford) Ltd is a Companion Care practice in Dartford and forms part of the Vets4Pets group. It appears to be a well-equipped general clinic, with an in-house lab, imaging including ultrasound and digital X-ray, an operating theatre, and hospital ward facilities. Out-of-hours emergency care is provided by Vets Now. Recent feedback is largely very positive, especially around urgent help, surgery, and compassionate end-of-life care, though a small number of reviews report poor empathy and customer service.

Services

•General veterinary care and urgent appointments: Reviews describe long-term routine care as well as same-day help for urgent problems, including a cat being seen immediately after possible toxic ingestion without a pre-booked appointment.
•Surgery and anaesthesia: The clinic offers soft tissue surgery and has an operating theatre. Reviews also mention rapid stabilisation and surgery for a serious leg injury, followed by regular recovery check-ups.
•Dentistry: Dental services include dental X-ray.
•Diagnostics and monitoring: Facilities listed include digital X-ray, ultrasound, endoscopy, ECG, blood pressure monitoring, microscopy, and in-house laboratory testing for biochemistry, haematology, and electrolytes.
•Hospitalisation and infection control: The practice has a hospital ward and isolation unit.
•Preventive care: Services include microchipping and health plans.
•Medication checks: The practice notes that flea and worming prescriptions may require an additional health check because of changes to legislation.
•Out-of-hours cover: Emergency care outside normal opening hours is handled by Vets Now.

Pricing

No published pricing information is currently available for this clinic.

People

Reviewers specifically mention Uldri (a vet), who is praised by a long-term client for successful operations on their dogs, as well as Alice for kindness and support during a difficult time. Audrey and Susanna are also thanked for helping manage a serious tendon injury, alongside the wider team and an unnamed surgeon.

Reviews

Google rating: 4.9/5 from 345 reviews.

•Many recent reviewers describe the team as kind, professional, experienced, and trustworthy, with several saying they have used the practice for years.
•Urgent care is a clear positive theme, including one account of a cat being assessed straight away after eating a potentially harmful supplement.
•Surgical care and follow-up are also praised, with one detailed review describing bandaging, surgery within hours for a severe tendon injury, and regular check-ups during recovery.
•End-of-life care is repeatedly described as gentle and supportive, although a small number of reviews report the opposite experience, including concerns about empathy, reception behaviour, and complaint handling.

Reviews for Companion Care (Crayford) Ltd

Note: Showing the 10 most recent Google reviews out of 345 we track in total. Recent reviews may not be representative of overall sentiment.

Ali

4 weeks ago

Trustworthy experienced vets. Highly recommend.

Adi Vasilache

2 months ago

Very kind and nice people here. Always looks after my cat.

arthur tovar ferras

4 months ago

Excellent veterinary clinic, excellent vets and staff! My dogs have been seen for the past 6 years and they are absolutely amazing and professional Uldri has operated on my dogs and results are always favourable ⭐️⭐️⭐️⭐️⭐️

Melissa Meng

I cannot thank Alice enough. She is very considerate and showed us great kindness and limitless support during our hardest time. We are grateful.

Lisa Brent

5 months ago

Completely devoid of empathy and inexperienced.

Barry Cochrane

7 months ago

These vets are amazing and really love what they do. My dog cut his front leg, severing 1 tendon and severely damaging another. We thought he may lose the leg. I got him here, they bandaged him up, and kept him until the specialist surgeon could get in. He had surgery a couple hours later, and now 3 months on, he's finally back to his old self. During his recovery, we had regular check-ups to ensure everything was healing as it should. Big thanks to Audrey, Susanna, the surgeon and all the staff for looking after my dog so well.

Belinda Robertson

8 months ago

Great service as always!!

Annabel Leaver

10 months ago

I have used Companion Care for years now and have always received excellent service. The receptionists are helpful and friendly and the veterinary team are professional, compassionate and brilliant with animals. This morning my cat ate one of my supplements which included minerals that are toxic. I rushed her in with no appointment and was seen straight away, without any hesitation. Luckily the dose was too low for her to need further treatment. I feel very lucky to have Companion Care on my doorstep. Thank you so much to everyone there. Much love, from the Leavers (especially Satsuki who is now chilling out in her favourite spot).

Sevval Kaplankiran

1 year ago

After more than five years as loyal clients at Companion Care Vets Crayford, a recent experience forced us to leave, and we feel compelled to warn others. Their handling of customer service issues is not just disappointing; it's downright unacceptable. Our issue began when I called to follow up on our dog’s export certificate for travel. The receptionist, instead of offering any assistance, was outright rude and dismissive, hanging up on me multiple times. Frustrated and shocked by her lack of professionalism, I decided to go in person that same day. When I tried to address her unacceptable behavior, she escalated the situation by shouting at me—behavior I captured on video. Astonishingly, no one from the Companion Care team intervened to de-escalate the situation or offer assistance. With no manager available, I emailed a complaint. Two months later, I received a poorly written letter with spelling errors and a generic apology that was clearly not thought through. It didn't address the real issue, as this receptionist is still there, continuing to represent the clinic with this terrible attitude. It felt like my concerns were dismissed without any genuine attempt to resolve the issue. For added caution, I have included a photo of the receptionist attached to this review, so others can be aware. Anyone considering signing up at Companion Care Vets Crayford should proceed with caution. They’ve lost our trust, and we are now happily with a new clinic where we’re treated with the respect every client deserves.