Emergency Vets in Tunbridge Wells

## Summary Dacre House Veterinary Clinic is an independently owned practice, established in 1986 and owned by Bradley and Liz Curtis. It appears set up for ongoing, general pet care across multiple species (dogs, cats and guinea pigs are all specifically mentioned in reviews), as well as difficult end-of-life support. Owners repeatedly describe practical, outcome-focused care—such as a cat’s problem being “identified and treated effectively”—and note that appointment times are “well kept” and the pricing structure is “clear.” Reviews also include several accounts of compassionate euthanasia support. One recent review conflicts with the broader pattern, alleging “unprofessional management” and “awful” communication. ## Services - **General vet care for common pets**, with reviews specifically mentioning care for **cats**, **dogs**, and **guinea pigs**. - **Diagnosis and treatment** (example: a cat’s problem was identified and treated effectively). - **End-of-life care / euthanasia**, with owners describing kindness and professionalism during euthanasia appointments and support through a pet’s passing. - **Emergency veterinary services** (listed as available on a **24/7 or extended-hours** basis). - **Veterinary nurse training facility** (listed capability). ## People - **Steph** (role not stated): mentioned for being **thorough with diagnosis** for a cat, and for staying involved and supportive “right until his passing.” The same reviewer also describes Steph as “awesome” with their dogs when unwell, and making a clear effort to support both owner and pets. ## Reviews **Google rating: 4.7 stars from 392 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Problems identified and treated effectively**, including a specific mention of a cat’s issue being diagnosed and treated. - **Supportive communication in consults**: owners mention being able to ask “as many questions as you need,” and feeling listened to. - **End-of-life care is a recurring strength**, with multiple reviewers describing euthanasia handled with kindness and professionalism, and support through a pet’s passing. - **Operational positives**: appointment times “well kept,” “accommodating” when help or advice is needed, and “clear” pricing structure. - **Conflicting feedback on communication/management**: one recent 1-star review describes “unprofessional management” and says communication is “awful,” which contrasts with many other reviews praising support and responsiveness.

## Summary Well House Vets is a veterinary practice that states it provides emergency care “around the clock” (with instructions on what to do in an emergency) and is listed as a veterinary nurse training facility. The website also references a Pet Health Club® Plus plan that includes consultations. Recent reviews are mixed: several describe friendly, welcoming appointments (including helping a puppy feel comfortable), while a small number raise serious concerns—most notably an alleged prescribing error (a cat reportedly given an unsafe diazepam dose on the paperwork) and complaints about how costs and billing were handled. One detailed review describes a vet explicitly pausing to give owners time and space to decide on “expensive decisions” during treatment. ## Services - **Emergency care:** the clinic website states it provides care “around the clock” and gives instructions on what to do in an emergency. - **Pet Health Club® Plus:** the website says consultations are included as part of this plan (no prices or inclusions beyond consultations are provided in the available text). - **Veterinary nurse training:** listed as a veterinary nurse training facility. ## Reviews **Google rating: 4.4 stars from 66 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Welcoming, calm handling of pets:** multiple reviewers mention staff being friendly and helping pets feel comfortable (including a puppy being made to feel “welcomed and comfortable”). - **Decision-making support during treatment:** one reviewer describes a vet repeatedly offering them time alone to think through next steps when facing costly treatment decisions. - **Concerns about cost transparency and manner:** one reviewer describes a request for a breakdown of a large bill being met poorly, and felt the clinic was focused on money. - **Safety concern raised about prescribing:** one reviewer alleges their cat was prescribed a potentially lethal diazepam dose and says they caught it by checking the dosage themselves. - **Availability/being redirected:** one reviewer says the clinic is “rarely open” and reports being sent to another branch.