Dover (Whitfield) Vets4Pets Ltd

Dover (Whitfield) Vets4Pets Ltd is a Vets4Pets practice described on its website as “locally owned,” and it also operates as a veterinary nurse training facility. The practice appears set up for more than routine care, with advanced diagnostics and procedures listed (for example, endoscopy, echocardiography, orthopaedics and cruciate surgery) and support for exotic species (including reptiles, birds and amphibians). In reviews, owners give concrete examples of practical help—such as the team rearranging appointment order when someone called to say they were running late, and staff handling pet insurance admin—alongside recurring complaints about costs rising and allegations of overcharging/upselling. One recent 1‑star review alleges a serious missed diagnosis after a road-traffic injury; other recent reviews describe compassionate care during euthanasia and good experiences with vaccinations and surgery.

Services

From the clinic website summary

• •Diagnostics & imaging: digital X‑ray, dental X‑ray, ultrasound, ECG, echocardiography, blood pressure monitoring, in-house lab testing (haematology, biochemistry, electrolytes).
• •Surgery & procedures: anaesthesia, dentistry (including dental X‑ray), fracture repair, arthroscopy, cruciate surgery, orthopaedics, endoscopy.
• •Medical care: dermatology, internal medicine (listed as a specialty).
• •Preventive/routine care & clinics: microchipping, nurse clinic, weight clinic, health plans.
• •Travel documentation: animal health certificate and pet passport.
• •Home visits (listed on the website).
• •Exotics: the website lists care for a wide range of exotic species (e.g., exotic mammals, reptiles, amphibians, birds, ornamental fish, invertebrates).

Emergency/out-of-hours (as stated on the website)

• •When closed, emergency cover is provided by Vets Now, with standard consultation fees starting from £324.50.

Services mentioned in reviews

• •Vaccinations, check-ups, spay operations.
• •“Specialist tests” for a cat with a medical condition (not specified).
• •Rabbit euthanasia.

Pricing

• •The website states out-of-hours emergency cover via Vets Now, with standard consultation fees starting from £324.50.
• •Reviewers report specific charges/quotes (not verified by the clinic in the information provided)
• •One owner reports being charged around £130 for medicines they felt were unnecessary after bringing in an injured cat.
• •One owner alleges a neutering procedure cost over £1,600 (they compare this to £350 elsewhere).
• •Multiple reviewers say prices for assessments, operations and medications have risen; one mentions receiving dental extraction quotes at least 25% cheaper elsewhere (no clinic names or amounts given).

People

• •Wendy (vet) is singled out by name in a 5‑star review (“Superb. Especially vet Wendy.”).
• •Carl (vet) is praised by one reviewer who says they would prefer him for their dogs and describes him as not “taking the biscuit” on costs, contrasting with their broader concerns about price increases and add-on checks.
• •James and Megan are named in a 1‑star review alleging their approach frightened the reviewer’s dogs and that they tried to force medication; this is not corroborated elsewhere in the reviews provided.

Reviews

Google rating: 4.6 stars from 349 reviews.

• •Compassionate support during difficult visits: one 5‑star review describes staff being kind during a rabbit euthanasia, naming the vet as “so kind” and praising nurses and reception.
• •Practical flexibility and admin help: one owner reports the team changed the patient order when they called to say they were running late because their cat was hiding; the same reviewer says the practice handled their insurance paperwork.
• •Range of routine and ongoing care mentioned: vaccinations, spays, check-ups, and unspecified “specialist tests” for a cat with a medical condition.
• •Cost concerns are a repeated theme: several reviews (including 3‑star and 1‑star) say prices have increased and allege overcharging or adding extra checks/medications.
• •A serious allegation of misdiagnosis: one recent 1‑star review claims a cat brought in after being hit by a car was incorrectly assessed and later found at another vet to have a broken spine and brain damage; the owner says this led to euthanasia. This conflicts with other owners’ positive reports of professionalism and care.