Putlands Veterinary Surgery

- Caring, friendly staff is the strongest repeated theme, with owners describing the team as kind, supportive and good at keeping animals comfortable. - Same-day appointments are mentioned more than once, including for poultry and ducks, which may matter to owners of less commonly seen species. - Compassionate handling of difficult moments stands out in one review about a cat’s euthanasia, with Rebecca and the team praised for being respectful and for sending a handwritten card with paw prints afterwards.

Putlands Veterinary Surgery in Tonbridge is a CVS practice that sees a wide range of animals, including companion pets, poultry, horses and farm animals. Website information indicates routine vaccinations, surgical consultations, an on-site dispensary, veterinary nurse training, and 24-hour emergency cover via out-of-hours providers. Recent feedback is mixed overall, with strong praise for caring staff and same-day appointments alongside some complaints about administration and value in individual cases.

Services

•General veterinary care for a broad mix of species: reviews mention cats, dogs, guinea pigs, chickens and ducks, while the practice website also references horses and farm animals.
•Routine and preventive care: routine vaccinations are listed, and reviews describe first check-ups and ongoing support for long-term clients.
•Consultations, treatment planning and medication dispensing: the practice offers surgical consultations and has an on-site dispensary. Review examples include pain relief prescribed for a guinea pig and treatment for ducks and chickens.
•Dental and small pet care: one guinea pig owner describes a dental assessment, with a possible anaesthetised teeth-grinding procedure discussed if symptoms did not improve.
•End-of-life support: reviews describe respectful euthanasia support for a cat, including thoughtful follow-up from the team.
•Emergency arrangements and training: 24-hour emergency care is available through out-of-hours providers, and the clinic is also noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Specific examples mentioned by owners include £80 for a guinea pig consultation with medication and around £360 for a possible follow-up dental procedure under anaesthetic. Review sentiment on cost is mixed: one older review described charges as reasonable, while a recent guinea pig owner questioned value for money, and another reviewer was unhappy after paying postage and monthly plan fees but not receiving a wormer.

People

•Zoe (vet): praised for caring for an elderly bantam chicken; described as kind and thoughtful.
•Rebecca: mentioned very positively for respectful, supportive help during a cat’s end-of-life visit.
•Maria: highlighted in an older review for a knowledgeable and empathetic first check-up for a rescued cat.
•Reception and wider team: reviews repeatedly mention friendly staff and same-day appointment booking.

Reviews

Google rating: 4.4/5 from 228 reviews.

•Caring, friendly staff is the strongest repeated theme, with owners describing the team as kind, supportive and good at keeping animals comfortable.
•Same-day appointments are mentioned more than once, including for poultry and ducks, which may matter to owners of less commonly seen species.
•Compassionate handling of difficult moments stands out in one review about a cat’s euthanasia, with Rebecca and the team praised for being respectful and for sending a handwritten card with paw prints afterwards.
•Negative feedback is mostly about service delivery rather than bedside manner: one guinea pig owner felt a common issue was missed and the visit was poor value, one reviewer complained about a monthly health-plan wormer not being sent despite postage being paid, and there is also one isolated non-clinical complaint about damage to a garden wall.

Reviews for Putlands Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 228 we track in total. Recent reviews may not be representative of overall sentiment.

Clare Thompson

2 months ago

I pay monthly for a health programme, requested a wormer is sent to me and paid postage. After two months and numerous calls still no wormer. Ended up buying it myself so now I’m out of pocket for the wormer and postage. I was just told it was out of their hands and the only resolution was to cancel my plan. No offer to compensate me they took the postage payment and failed to post, they take your monthly plan payment but failed to provide the product. Disgusting service I’m still £40 out of pocket !!!

mick smith

4 months ago

Vet done her job then decided to drive into my garden wall and won't pay for any damage so best make them park outside

Natasha Khanna

6 months ago

Reception booked us in for a same day appointment. Saw Zoe with our elderly, poorly bantam chicken. She was amazing, so kind and thoughtful. Would highly recommend as a chicken vet.

Tracy Lindsell

7 months ago

This veterinary practice is amazing. Both myself and Jazz (my dog) are so grateful to all of the staff that we have met so far. They all take the time to make sure that the animals are as comfortable and happy as they can be. They are all very kind caring and lovely people.

Matt Ryan

11 months ago

Can’t say I’m very impressed to be honest. We took our poorly guinea pig in because he wasn’t eating. They thought that maybe his teeth needed grinding down and checked. Said his teeth were actually ok so prescribed some pain relief in case they were hurting him. This cost me £80 for the consultation and mediation. Fair enough. Then told me that if he wasn’t better in 3 days to take him back and they would anaesthetise him and grind his teeth down. At a cost of around £360. Even though they said his teeth weren’t overly long. The day after my son noticed that the guinea pig’s feet were very red and sore. The pet store we were in told us that he probably has something called bumblefoot which causes sore and scabby feet and a lack of appetite. They gave us ointments for him and also told us he may need antibiotics. Putlands didn’t even look at his feet once even though it’s a very common condition with guinea pigs. Now I’m faced with having to pay another consultation fee somewhere just so I can get his antibiotics when this should have been picked up during my original consultation at Putlands which I paid almost £80 for.

Samuel Bergin

12 months ago

Thank you to the vets and all the staff that help me with my pets. Most of the time it’s my ducks . All ways helping and all ways gets me appointment me the same day never to much for them . Iv used this vets for well over 18 years with my other pets back in the day all ways been so friendly and helpful. Thank you. Hope to not be back soon but I will be if my pets need you . Thank you so much for getting my duck back on track and felling better

Lynsey Leigh

1 year ago

Such a friendly vets with caring staff. Rebecca was amazing with my cat who very sadly crossed over rainbow bridge, so respectful and supportive at such a very heartbreaking time. Received a lovely handwritten card from the Putlands team with paw prints of my cat, such a lovely thing to do very appreciated and very special. The staff are very friendly and have always been happy with the care they have given to my animals. Would highly recommend the practice. Thank you to the Putlands Team