Putlands Veterinary Surgery – Vets in Tonbridge
Clinic Overview
Putlands Veterinary Surgery has been established since 1977 and treats a wide mix of animals (pets as well as horses and farm animals). The practice lists routine vaccinations, surgical consultations, and an on-site dispensary, and says it offers 24-hour access to emergency care via out-of-hours service providers. Recent reviews repeatedly mention reception fitting in same-day appointments (including for a poorly bantam chicken and for ducks), and thoughtful gestures around end-of-life care (a handwritten condolence card with paw prints). A small number of reviews raise concerns about non-clinical issues (a claimed parking incident) and about a guinea pig consultation where the owner felt an obvious issue (sore feet/“bumblefoot”) wasn’t checked despite a £80 bill and discussion of a ~£360 anaesthetised dental procedure.
Services
- •Care for multiple species, including cats, dogs, guinea pigs, chickens, and ducks (reviews), plus horses and farm animals (website).
- •Routine vaccinations (website).
- •Surgical consultations (website).
- •On-site dispensary (website).
- •Dental assessment/treatment discussed for guinea pigs (teeth check; suggested anaesthetised teeth grinding if not improved) (review).
- •Pain relief prescribed for a guinea pig (review).
- •End-of-life care for cats is referenced (supportive euthanasia appointment experience described by an owner) (review).
- •“24-hour access to emergency care” is provided via out-of-hours service providers (website).
- •Veterinary nurse training facility (clinic data).
Pricing
- •Guinea pig consultation and medication: £80 (review).
- •Suggested next-step procedure (anaesthetic + teeth grinding): around £360 (review).
People
- •Zoe (vet): Seen with an elderly, poorly bantam chicken; the owner describes her as “kind and thoughtful,” and specifically recommends her for chickens. Same-day booking was arranged by reception (review).
- •Rebecca: Helped during a cat’s end-of-life visit; the owner describes her as respectful and supportive, and mentions receiving a handwritten card with paw prints afterwards (review).
- •Maria: In an older review, described as knowledgeable and empathetic during a first check-up for a rescued cat; the owner mentions a thorough check (“Feline health MOT”) and advice that reassured them (review).
Reviews
4.4 stars from 227 reviews. - Same-day appointments are repeatedly mentioned, including for poultry (bantam chicken) and ducks (reviews).
- •Handling of difficult/emotional situations: one owner describes respectful end-of-life support and a follow-up handwritten card with paw prints (review).
- •Mixed feedback on consultation thoroughness and value: one owner reports paying £80 for a guinea pig visit and feeling the vet didn’t examine the feet, later suspecting “bumblefoot,” and was advised a further ~£360 dental procedure despite being told the teeth were OK (review).
- •A non-medical complaint appears in one recent review: an owner alleges a staff member drove into their garden wall and “won’t pay for any damage” (review).
Special Services
Animals Treated at Putlands Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Putlands Veterinary Surgery
Opening Hours
Hours
Reviews for Putlands Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 227 we track in total. Recent reviews may not be representative of overall sentiment.
mick smith
a month ago
Vet done her job then decided to drive into my garden wall and won't pay for any damage so best make them park outside
Natasha Khanna
3 months ago
Reception booked us in for a same day appointment. Saw Zoe with our elderly, poorly bantam chicken. She was amazing, so kind and thoughtful. Would highly recommend as a chicken vet.
Natasha Khanna
2 weeks ago
Reception booked us in for a same day appointment. Saw Zoe with our elderly, poorly bantam chicken. She was amazing, so kind and thoughtful. Would highly recommend as a chicken vet.
Tracy Lindsell
a month ago
This veterinary practice is amazing. Both myself and Jazz (my dog) are so grateful to all of the staff that we have met so far. They all take the time to make sure that the animals are as comfortable and happy as they can be. They are all very kind caring and lovely people.
Tracy Lindsell
3 months ago
This veterinary practice is amazing. Both myself and Jazz (my dog) are so grateful to all of the staff that we have met so far. They all take the time to make sure that the animals are as comfortable and happy as they can be. They are all very kind caring and lovely people.
Matt Ryan
8 months ago
Can’t say I’m very impressed to be honest. We took our poorly guinea pig in because he wasn’t eating. They thought that maybe his teeth needed grinding down and checked. Said his teeth were actually ok so prescribed some pain relief in case they were hurting him. This cost me £80 for the consultation and mediation. Fair enough. Then told me that if he wasn’t better in 3 days to take him back and they would anaesthetise him and grind his teeth down. At a cost of around £360. Even though they said his teeth weren’t overly long. The day after my son noticed that the guinea pig’s feet were very red and sore. The pet store we were in told us that he probably has something called bumblefoot which causes sore and scabby feet and a lack of appetite. They gave us ointments for him and also told us he may need antibiotics. Putlands didn’t even look at his feet once even though it’s a very common condition with guinea pigs. Now I’m faced with having to pay another consultation fee somewhere just so I can get his antibiotics when this should have been picked up during my original consultation at Putlands which I paid almost £80 for.
Samuel Bergin
6 months ago
Thank you to the vets and all the staff that help me with my pets. Most of the time it’s my ducks . All ways helping and all ways gets me appointment me the same day never to much for them . Iv used this vets for well over 18 years with my other pets back in the day all ways been so friendly and helpful. Thank you. Hope to not be back soon but I will be if my pets need you . Thank you so much for getting my duck back on track and felling better
Samuel Bergin
8 months ago
Thank you to the vets and all the staff that help me with my pets. Most of the time it’s my ducks . All ways helping and all ways gets me appointment me the same day never to much for them . Iv used this vets for well over 18 years with my other pets back in the day all ways been so friendly and helpful. Thank you. Hope to not be back soon but I will be if my pets need you . Thank you so much for getting my duck back on track and felling better
Lynsey Leigh
7 months ago
Such a friendly vets with caring staff. Rebecca was amazing with my cat who very sadly crossed over rainbow bridge, so respectful and supportive at such a very heartbreaking time. Received a lovely handwritten card from the Putlands team with paw prints of my cat, such a lovely thing to do very appreciated and very special. The staff are very friendly and have always been happy with the care they have given to my animals. Would highly recommend the practice. Thank you to the Putlands Team
Chairman AL
5 years ago
Covid safe (we waited outside till we were called), really prompt and really reasonable service charges. Warm friendly welcome from staff, patrons and their pets. Amazingly beautiful location. We took our Dubai Feral Mau StreetCat rescue, Shadow Cat too Putlands today for a check up for the 1st time. Maria, Shadow Cats physician, was really knowledgeable, empathetic and really understanding of both our concerns and put our minds at rest. We felt immediately that Shadow Cat was in safe hands. We thought Shadow Cat would be nervous and a bit grumpy like he normally has been but he took too Maria incredibly quickly like they were old friends and she made him feel at ease as she checked him over and treated him with a bespoke Feline health MOT and gave him a few paws full of healthy treats for being a good Cat. The advice she gave us was incredibly helpful and we were allowed too pay over the phone when we got Shadow Cat home. He's now really chilled out and happy after his trip too Putlands, snoozing in a sunny spot like a mini pan-fur. Putlands and Maria were amazing. Definitely a 10/10 from me, the wife & the Shadow Cat.
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