Pennard Practice Ltd (TA Priory Lodge Vets)

- Recent feedback is largely very positive, with owners praising kind, efficient care and a friendly, helpful manner from reception staff, nurses and vets. - Communication stands out as a strength: reviewers mention informative first visits, clear explanations, and vets taking a pet’s age and condition into account without pushing extra procedures. - Several owners say their pets are comfortable attending, including dogs that are happy to go in and receive plenty of fuss and reassurance.

Services

•Small animal care: appointments for dogs, cats, rabbits and other small animals; reviews also mention care for a ferret.
•Routine preventive care: annual check-ups and vaccinations are mentioned, alongside general first visits and ongoing care for family pets.
•Medical consultations and investigations: reviews regularly highlight informative appointments, clear explanations, and careful assessment of symptoms, including cats and dogs with ongoing or worrying issues.
•Surgery: spay surgery is specifically referenced in reviews.
•Out-of-hours care: the practice says it handles its own out-of-hours work rather than outsourcing it.
•Pet Health Club: listed benefits include unlimited vet and nurse consultations, routine flea and worm treatment, unlimited nail clips and anal gland checks, annual senior blood and urine tests, and blood pressure checks.
•Training: the practice is noted as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

People

•Ruth: praised for kind, concerned care and for explaining a cat’s symptoms clearly.
•Dirk Brink: singled out in reviews for being patient and reassuring with nervous dogs, and for giving clear explanations.
•Frank: another staff member mentioned by name in reviews.
•Reception, nursing and vet teams: recent feedback repeatedly praises the wider team for being friendly, helpful, caring and informative.

Reviews

Google rating: 4.7/5 from 381 reviews.

•Recent feedback is largely very positive, with owners praising kind, efficient care and a friendly, helpful manner from reception staff, nurses and vets.
•Communication stands out as a strength: reviewers mention informative first visits, clear explanations, and vets taking a pet’s age and condition into account without pushing extra procedures.
•Several owners say their pets are comfortable attending, including dogs that are happy to go in and receive plenty of fuss and reassurance.
•A small number of negative reviews raise concerns about customer service around appointment booking, and one serious complaint describes poor aftercare following a routine spay.

Reviews for Pennard Practice Ltd (TA Priory Lodge Vets)

Note: Showing the 10 most recent Google reviews out of 381 we track in total. Recent reviews may not be representative of overall sentiment.

Fiona Condon

4 weeks ago

Terry Jenner

1 month ago

Quick efficient service

Brett Stone

Our dog had a limp and we wanted an appointment. The person who called us was horrible. Had no customer care and reduced my partner to tears. They refused the booking we made because our old vet opened after the appointment so they couldn't see our dogs limp!!! Disgraceful.

Julie Mavin

Always amazing service. Staff are so lovely and caring. Make a big fuss of my dog. The vet is so informative and lovely to my dog. Couldn’t wish for better service. Thank you for doing such an amazing job.

David Gee

Efficient kind considerate care of our pedigree cat

Monique Lavers

7 months ago

My dog was very poorly, we received a really brilliant service from the vets and the reception staff are always really friendly and helpful. I would always highly recommend Priory Lodge

Suzanne Firrell

Good first visit. Everyone was helpful and informative. Our Labrador loved everyone.

Yolande Buchanan-Dunlop

Have used this practice for 28 years. Outstanding service from all departments, admin, nurses and vets.

Melanie Rolf

My two dogs never have a problem going to the vets (they seem to pull me in) which is a recommendation in itself. All the vets have been amazing. Receptionists and nurses always helpful and friendly too. Would highly recommend.

Joy Johnston

Both my dogs are cared for by the caring Team from the helpful Receptionists to the caring Vets. I will never go anywhere else. Thank you for taking care of my fur babies. You are all so amazing.