Emergency Vets in Sittingbourne

## Summary Sittivets is a veterinary practice that states it is a **Veterinary Nurse Training facility** and offers **emergency veterinary services (24/7 or extended hours)**. Based on client reports, it handles a mix of routine care and urgent problems, including **spays**, **nail clips**, **first puppy/dog check-ups**, and treatment for **small pets such as guinea pigs and rats**. Reviews include examples of **prompt same-day attention for an urgent illness** (antibiotic injection and take-home medication) and staff being described as **thorough** during a pet’s first visit. Feedback is mixed on chronic problem management: one owner reports **repeated sedated ear cleans and steroids** for ongoing ear infections with high per-visit costs and feeling dismissed, while others describe supportive care around surgery and handling anxious pets. ## Services - **Emergency/urgent care** (described by the clinic as 24/7 or extended hours); one owner reports arriving without calling ahead and being seen promptly for an urgent illness. - **General consultations / health checks** (including a visit to obtain a wormer). - **Surgery:** spay/neuter is specifically mentioned (a dog spay). - **Minor procedures:** nail clipping (including multi-dog appointments). - **Ear disease treatment:** sedated ear cleaning and medication such as steroids are mentioned for chronic ear infections. - **Medications and treatments:** antibiotic injection and take-home medication are mentioned in an urgent visit; flea treatment options were offered during a health check. - **Care for small pets/exotics:** owners mention help for **pet rats**, and a reviewer notes a vet who “knows about **guinea pigs**.” ## Pricing - One reviewer reports **sedated ear cleans/steroids at “over £300 a visit.”** - One reviewer reports being asked to pay a **£40 consultation fee** for a revisit. - One reviewer reports being offered a **free consultation** after a complaint about a prior appointment. ## People - **Sid** (vet, role inferred from context): described as “brilliant and very thorough” during a dog’s first vet visit. - **Lucy** (role not stated): praised for handling **four pugs** for nail clips—staying calm and patient when the dogs struggled. - **Main vet (name not given):** one reviewer says they were **called after leaving a negative review**, received an apology, and were offered a free consultation; the same reviewer attributed the earlier poor experience to seeing a **locum vet**. ## Reviews **Google rating: 4.6 stars from 277 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Thorough, patient handling** is mentioned (e.g., a first dog visit described as very thorough; nail clips for multiple dogs that were “not the most obliging” managed calmly). - **Surgery support:** one owner reports their dog was spayed and says the team were “amazing” during recovery at home. - **Capability with small pets:** owners mention treatment/help for **rats**, and a reviewer notes a vet knowledgeable about **guinea pigs**. - **Urgent care experience:** one owner reports being seen quickly for an emergency-type visit and receiving an **antibiotic injection plus medication**. - **Conflicting experiences on ongoing/chronic issues and communication:** one owner reports repeated costly ear infection treatments (sedation/ear cleans/steroids) with continued recurrence and feeling dismissed; another reports a poor health-check appointment (perceived disinterest and limited guidance) but later received a follow-up call, apology, and offer of a free consult.

## Summary Sittingbourne Vets4Pets Ltd is part of the Vets4Pets group (the website describes practices as “locally owned”). Based on the information available, the clinic appears set up for routine small‑animal care and common procedures such as neutering, as well as urgent cases via an out‑of‑hours provider. Owners mention practical touches like WhatsApp updates during a neutering stay, and follow-up planning such as crate rest advice and a suggested recheck after an X‑ray. Reviews also flag inconsistency around cost estimates and appointment reliability (one owner describes an X‑ray estimate rising from £400–£500 to ~£750, and a recheck being moved multiple times). ## Services - **Neutering (surgery)**: one owner describes their dog going in for neutering, with updates provided during the day. - **Diagnostic imaging (X‑ray)**: a review describes a dog being advised to have an X‑ray for a leg issue, with a price estimate discussed before booking. - **Out‑of‑hours emergency care (via another service)**: one owner describes being seen by an out‑of‑hours vet on a Saturday night and being advised to book a check-up with their usual vet afterwards. - **Veterinary nurse training facility** (listed in the clinic’s structured data). ## Pricing - **X‑ray estimate reported in reviews:** initially quoted **£400–£500**, then later **~£750** depending on the final number of X‑rays taken. ## People - **Emily (staff member; role not stated):** one reviewer says she “loved my dog like her own” and was “the best one there.” - **Team communication during procedures:** one owner specifically valued **WhatsApp updates** during their dog’s neutering, saying it helped reduce anxiety. ## Reviews **4.6 stars from 195 reviews.** The comments available include detailed accounts of neutering and imaging, as well as complaints about pricing changes and appointment rearrangements. “Themes below are drawn from the latest written reviews available to us.” - **Communication during procedures:** WhatsApp updates during a dog’s neutering, plus reassurance from reception and clinical staff. - **Support during end-of-life decisions:** one owner describes compassion and professionalism when making “the hardest decision” for an elderly cat. - **Handling of anxious/reactive pets:** one owner says their reactive cat “doesn’t react negatively” to the team and that they felt “heard and respected” in consults. - **Concerns about cost and admin reliability:** one owner alleges being “ripped off” and dissatisfied with complaint handling; another describes a large increase in an X‑ray estimate and a recheck appointment being moved multiple times at short notice. - **Mixed experiences depending on staff member:** one reviewer says some staff were “godsends” while others felt “cold” and “just there to do a job.”