Genuinely scary. My cat had a huge abscess that burst and refilled multiple times. He told me it wasn’t that which endangered his health. I was deeply uncomfortable and walked out.
Extra special professional service , John is the best vet we've ever had having had pets for over 40years . We've been registered with him for a year.
I would strongly advise against using this veterinary practice. Our experience has been extremely disappointing, frustrating and, quite frankly, not okay.
Our dog suffered from reoccurring ear infections, and rather than properly investigating why the infection kept returning, we were repeatedly given the same ear drops and tablets. They would seemingly clear the infection for a short period — usually around a week — before the infection returned again.
Despite this happening repeatedly, we were never offered an ear swab.
Our dog was also put under general anaesthetic twice for a procedure where we were told the infection would be “flushed out”. We trusted the vet and went ahead with what we were advised was necessary treatment.
As the infections continued to return especially after the ‘necessary procedure’, we knew something wasn’t right and decided to take our dog to a completely different vets for a second opinion. Within that practice, they took a swab of his ear and discovered a severe bacterial infection which required a specific medication. We were told that without the correct medication, the bacteria could continue to persist and multiply.
The fact that our dog had suffered from repeated infections, had been prescribed numerous courses of medication and had undergone two procedures under general anaesthetic, yet a simple swab had never been offered, is incredibly concerning.
We have now spent hundreds and hundreds of pounds on medication and procedures that we were advised were necessary, only to discover that the underlying infection had not been properly identified or treated.
And this wasn’t the only issue.
On another occasion, the vet told us that our dog had a haematoma on his ear and would require surgery to remove it, again costing us several hundred pounds. Again, this wasn’t the case. The lump completely disappeared within a couple of weeks without any surgery whatsoever.
At this point, we have very little confidence in the advice we were given.
What made the whole experience even worse was the lack of time and explanation during consultations. We regularly felt fobbed off and rushed out after around five minutes, with the vet often significantly behind schedule. We were not given explanations about what was happening, what could be causing the recurring problems, or why repeated treatments and procedures were being recommended.
We trusted this practice with our dog’s health and followed their advice because we believed they were recommending what was genuinely necessary. To then have a second vet properly investigate the problem and identify something that had apparently never been investigated before has left us feeling extremely let down.
We have wasted a significant amount of money, time and stress, and more importantly, our dog has undergone unnecessary treatment and two general anaesthetics when we now question whether this could have been avoided with a more thorough investigation in the first place.
I cannot speak for anyone else’s experience, but based entirely on what happened with our dog, I would not recommend this practice and would personally never use them again.
Do not recommend – paid £69.84 for zero clinical care and he died six days later. I brought my young parakeet, Syd, to this surgery because he was having breathing difficulties. I expected a professional clinical assessment. Instead, the vet never even took Syd out of his pet carrier. He looked at a 10-second video on my phone, left the room, and handed me antibiotics to put in his water. I was charged £69.84 for a "consultation" where my sick pet was never physically examined or touched.Syd's breathing deteriorated dangerously that night. I took him to the PDSA even though they don't typically treat that type of bird but they provided the thorough, hands-on, compassionate care he actually needed.When I contacted vintage vets and complained about paying full price for a nonexistent examination, the management’s written response was condescending and dismissive, patronisingly thanking me for sharing my experience.
And adding that PDSA are a charity. We are so happy that they could help you and telling me they were glad I could find a charity to "do more for less."To make matters worse, when I escalated this dispute to the independent Veterinary Client Mediation Service (VCMS), this practice chose to completely ignore the mediation contact. They took my money, refused to examine my animal, and ducked out of independent accountability. I have now referred them to the RCVS for professional misconduct Save your money and take your beloved pets to a practice that actually provides veterinary care.
I feel extremely disappointed and upset about the way I was treated by Yvette on reception.
I contacted the practice because I had paid for a private prescription for my pet, but the company supplying the medication to me was unable to read the prescription. I was simply trying to explain the situation and ask for help resolving it.
Instead of listening to me or offering any assistance, Yvette became extremely rude She refused to help and, as I understood the situation, did not even speak to the vet before refusing my request. I was then hung up on.
I have never experienced such rude and dismissive treatment from a veterinary receptionist. I completely understand that there may be procedures or rules surrounding prescriptions and medication, and I would have been perfectly happy to discuss the matter with the vet. What I could not understand was why I was spoken to in such an aggressive and disrespectful manner and why the conversation was simply ended.
I do want to make it clear that this review is specifically about my experience with Yvette. John. Jess and Claire have always been absolutely amazing — helpful, kind and professional — and I have nothing but praise for them. Unfortunately, my experience with Yvette was the complete opposite.
When you are dealing with a veterinary practice, particularly when you are trying to obtain medication for your pet, you should be able to expect patience, courtesy and professionalism. Being shouted at, refused assistance without the matter apparently being referred to the vet, and then having the phone put down on me was completely unacceptable in my experience.
I sincerely hope management takes this complaint seriously and looks into exactly what happened. No client should be made to feel like this when they are simply trying to arrange medication for their pet.
Miss A O'sullivan
This practice is the best I've ever used over the last 50yrs. It's still independent and not part of some conglomerate which helps to keep their prices so reasonable. They are on call 24/7 and reception are pleasant and welcoming. We have a rescued Bengal who's 1st year must have been traumatic, very nervous and a nightmare to handle, but John somehow manages to keep her calm. He's a natural. He's passionate about animals and his work, such a professional.
I can't praise and recommend this practice enough. If you're anywhere close or even further to Margaret, this place is you should visit !
Brilliant vet practice ,John and his team are caring ,compassionate ,Independent and OOH
Wouldn’t go anywhere else and got an appointment the same day for my little dog.
Highly recommend five stars all round 🌟
Great service. Dog had a UTI on holiday and phoned up. Seen within the hour. Great communication and service.
Lovely vet and lovely staff. Treated two of our rats, one of whom had a risky surgery to remove three tumours. Very reasonably priced. Thank you :)
