Emergency Vets in Herne Bay

## Summary Corner House Vets offers care for cats, dogs, and small pets (including rabbits, guinea pigs, ferrets, and hamsters), with on-site X‑ray/ultrasound and an in-house lab for blood screening/testing. The practice is also listed as an **RCVS Cat Friendly Clinic**, and is noted as a **veterinary nurse training facility**. The website mentions emergency care, but doesn’t give specific details about how it operates. Recent reviews show a clear split: many describe friendly staff, clear explanations, and fast follow-up (including one case where an unwell dog was seen quickly and reviewed again two days later), while a minority report very high quotes for diagnostics/treatment and feel pressured toward expensive testing or given inconsistent diagnoses across different vets. ## Services - **Diagnostics on-site:** X-ray and ultrasound facilities; in-house laboratory for blood health screening and testing. - **Nurse Clinics** (listed on the website). - **Pet passports and export papers** (listed on the website). - **Emergency care:** mentioned by the practice; one reviewer describes being seen for an overnight emergency appointment (the practice’s specific out-of-hours process isn’t detailed on the site). - **Dental/viral diagnostics referenced in reviews:** one reviewer mentions being quoted for a dental X-ray and mouth swabs for viruses (including FIV, FeLV, calicivirus). - **Support for ongoing conditions:** reviews reference ongoing management such as regular injections for a dog. ## Pricing Pricing details below are only what reviewers report being charged/quoted: - **Consultation fee:** £68 (reported by a reviewer). - **Emergency appointment fee:** £90 (reported by a reviewer). - **Quoted diagnostics:** £1,200 for *1 dental X‑ray + 2 mouth swabs* (reported by a reviewer). - **Quoted hospitalisation/tests:** £3,000 to have a cat “looked at and watched overnight along with some tests” (reported by a reviewer). Several reviews describe costs as high or “overpriced,” while other reviews focus on care quality rather than cost. ## People - **Elliot (vet, per review):** a client describes a consultation where they “felt genuinely heard,” and that decisions were made together—balancing the owner’s wishes with clinical advice, with a focus on the dog’s quality of life as he aged. - **Unspecified vet (per review):** described as gentle when examining a dog and explaining the plan “in full,” with follow-up treatment arranged two days later. - **Reception team (per review):** described as friendly and welcoming in multiple reviews. ## Reviews **Google rating: 4.7 stars from 405 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Communication and manner:** multiple owners mention friendly staff; one highlights shared decision-making and feeling listened to. - **Speed of access and follow-up:** one owner reports getting an appointment within 10 minutes for an unwell dog (noted as unusual) and having follow-up treatment two days later. - **Cost concerns and pressure to test:** several 1-star reviews describe high overall spend/quotes and feeling pushed toward expensive diagnostics; one says treatment for gingivitis wasn’t offered until agreeing to higher-end testing. - **Consistency of diagnosis:** one owner reports different diagnoses from different vets over several weeks for a complex case, leading them to seek a second opinion. - **Emergency-cost experience varies:** one review describes being quoted a high amount for overnight care/testing and being told the alternatives were euthanasia or surrender; other reviews do not mention similar experiences, so accounts conflict.

## Summary Broadway Veterinary Centre describes itself as an **independent** practice and says it treats **small animals beyond cats and dogs** (including rabbits, guinea pigs, birds and reptiles). For urgent problems outside normal hours, the practice states it **contracts with VetsNow for out-of-hours care (24/7, 365 days a year)**. In recent reviews, owners repeatedly mention: - A **purpose-built practice** with “great facilities”. - **Clear updates during treatment** (one owner said they were kept informed of their dog’s progress). - **Unhurried consultations and follow-up information** (a vet called back with advice, didn’t pressure the owner to attend, then followed up by email after the visit). - Support in **end-of-life care**, including staff being described as very supportive during euthanasia. One recent reviewer reported a **problem with WhatsApp messaging** for repeat prescriptions (the number provided was “not recognised by WhatsApp”). ## Services Based on the website summary and the latest reviews available to us, the practice is associated with: - **Out-of-hours emergency cover via VetsNow** (stated as 24/7, 365 days a year). - **Care for small pets beyond cats and dogs**, with the website specifically mentioning **rabbits, guinea pigs, birds, and reptiles**. - **Vaccinations** (“yearly jabs” mentioned in a review). - **Surgery/operations** (one owner described their dog having had “two operations” over several years). - **Ongoing pain management** (one review mentions monthly visits to manage pain). - **Repeat prescriptions** (mentioned in a review, including an attempted WhatsApp ordering process). - **Euthanasia/end-of-life appointments** (explicitly described by one reviewer). ## People - **Margot (vet)**: Mentioned for **calling an owner back with advice**, **not pressuring them to book**, then running an **informative, unhurried consultation** with detailed explanations. The same owner said Margot **followed up by email** with additional relevant information. - **Sara (vet)**: Mentioned in the context of an injury visit; the owner said Sara gave a **thorough check-over**, talked through options, and provided **advice on how to proceed**. ## Reviews **4.5 stars from 316 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Facility and setup**: described as a “stunning purpose built practice” with “great facilities”. - **Communication and updates**: owners mention being kept informed of a pet’s progress and being talked through treatment options. - **Time and explanation in consults**: one reviewer highlighted an unhurried appointment, detailed answers, and follow-up information by email. - **Handling anxious pets**: a nervous older dog was described as being put at ease; treats were mentioned as part of the experience. - **Support during euthanasia**: one owner described staff as supportive during a difficult goodbye. - **Pet club experience (no price stated)**: one reviewer said joining the pet club meant vaccinations were covered and they reported nurse and vet consultations plus flea treatment being included. - **Conflicting experience with messaging**: one reviewer reported an issue where a WhatsApp number provided for repeat prescriptions was not recognised.

## Summary Animed Veterinary Centre is a small-animal practice established in the 1950s and listed as an **RCVS General Practice**. The clinic’s own information describes a broad in-house service range (including surgery, dentistry, diagnostics/imaging, and care for some exotic species), with out-of-hours cover provided by **MiNightVet Canterbury**. From the latest written reviews available to us, owners most often describe a **clean, tidy premises**, staff who **answer questions clearly**, and supportive handling of difficult situations—one client specifically mentions staff sending a **sympathy card after euthanasia**. A minority view is also present: one recent review says “Would not recommend” without further detail. ## Services Based on the clinic website summary and the written reviews available to us, the practice offers: - **General consultations** - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dentistry** - **Surgery**, including specialties listed as: - Orthopaedic surgery - Soft tissue surgery - Keyhole surgery - **Diagnostic tests & imaging** and **in-house lab** (website lists **ultrasound** and **X-ray** as facilities; one older review says there were **no X-ray facilities at this site** and that X-rays were done at **another branch**) - **Nurse clinics** (one review describes a separate small nurse consult room) - **Home visits** - **Cardiology** and **internal medicine** (listed specialties) - **Exotic animal** care (species listed include rabbits, guinea pigs, gerbils, hamsters, ferrets, reptiles, and tortoises, as well as dogs and cats) **Emergency care (as stated):** - The website summary says **emergency support is available during normal hours**, with **out-of-hours care provided by MiNightVet Canterbury**. - The structured clinic data also lists **emergency veterinary services (24/7 or extended hours)**; this is not described the same way on the website, so availability may depend on the situation and provider. ## People Named staff mentioned in reviews include: - **Shannon (vet)** – one owner says their dog “loves her vet Shannon,” describing a relaxed, familiar relationship during visits. - **Valeria** – credited by one reviewer with ongoing care for a pet with a **heart condition**, including support “until the end” when the pet was euthanised after a stroke. - **Cassie and Bella** – thanked for being supportive during euthanasia; the same reviewer notes the practice **sent a sympathy card** afterwards. ## Reviews **Google rating: 4.6 stars from 116 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Clinic environment and front desk:** multiple reviews mention the surgery being **clean and tidy**, with reception staff described as helpful when booking and answering questions. - **Communication and explanations:** owners mention vets/nurses being willing to **answer queries**, and one reviewer says the **pricing structure is explained at each level** (no specific prices given). - **Support around end-of-life care:** one detailed review describes compassionate handling of euthanasia and follow-up with a **sympathy card**. - **Negative signal (limited detail):** one recent **1-star** review states only “Would not recommend,” without an explanation of what went wrong.