Broadway Veterinary Centre – Vets in Herne Bay
Clinic Overview
Broadway Veterinary Centre describes itself as an independent practice in Herne Bay, caring for small animals including rabbits, guinea pigs, birds and reptiles as well as cats and dogs. The practice says out-of-hours emergency care is provided by VetsNow, 24/7 all year round. Recent feedback is largely positive, with owners often highlighting clear communication, supportive handling of difficult end-of-life situations, and confidence in the purpose-built practice.
Services
- •General veterinary care for small animals: the practice says it treats cats, dogs, rabbits, guinea pigs, birds and reptiles. Recent reviews include care for a leopard gecko and treatment for a dog with a deep cut under the chin, followed by stitch removal checks and updates.
- •Preventive and ongoing care: reviews mention yearly vaccinations, repeat prescriptions, and longer-term support for conditions such as arthritis and chronic pain, including follow-up appointments and advice over the phone.
- •Medical treatment and surgery: owners describe pets receiving operations, thorough examinations, and regular updates while treatment was underway.
- •End-of-life care: several reviews mention compassionate support during euthanasia appointments, including a home visit, with staff explaining the process clearly and handling pets gently in their final moments.
- •Out-of-hours emergencies: emergency cover is stated to be provided through VetsNow, available 24/7, 365 days a year.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews talk far more about care and communication than cost, though one owner was unhappy with billing communication after a home euthanasia visit.
People
- •Erica (vet): repeatedly praised for kind, calm support during a home euthanasia visit for an elderly dog with arthritis, with clear explanations throughout.
- •Margot (vet): highlighted for returning calls with advice, offering unhurried consultations, answering questions in detail, and following up by email.
- •Sara (vet): previously praised for a thorough check-over after an injury, talking through options and advising on next steps.
- •Wider team: reception, nursing and support staff are often described as friendly, helpful, informative and reassuring, both in the clinic and over the phone.
Reviews
Google rating: 4.5/5 from 335 reviews.
- •Recent reviews are mostly very positive about the team’s kindness, reassurance and clear communication, with owners saying they were kept updated during treatment and follow-up.
- •The practice receives praise for caring for a wide range of pets, including reptiles, and for supportive handling of older pets and end-of-life care.
- •Owners also mention the purpose-built practice, good facilities, and easy parking, with some saying the team helped them feel supported as new pet owners.
- •A small number of recent complaints focus on administration and end-of-life handling, including one issue with the clinic’s WhatsApp repeat-prescription number and one unhappy account of delays and billing communication around a home euthanasia visit.
