Broadway Veterinary Centre – Vets in Herne Bay
Clinic Overview
Broadway Veterinary Centre describes itself as an independent practice in Herne Bay, treating small animals beyond cats and dogs, including rabbits, guinea pigs, birds and reptiles. For urgent problems outside normal hours, the practice says it uses VetsNow for out-of-hours care, 24/7 all year round. Recent feedback often highlights the purpose-built practice, clear communication, and supportive care during difficult end-of-life decisions.
Broadway Veterinary Centre describes itself as an independent practice in Herne Bay, treating small animals beyond cats and dogs, including rabbits, guinea pigs, birds and reptiles. For urgent problems outside normal hours, the practice says it uses VetsNow for out-of-hours care, 24/7 all year round. Recent feedback often highlights the purpose-built practice, clear communication, and supportive care during difficult end-of-life decisions.
Services
- •Routine and general veterinary care for small animals: the practice says it sees not only cats and dogs, but also rabbits, guinea pigs, birds and reptiles.
- •Out-of-hours emergencies: emergency cover is stated to be provided through VetsNow, available 24/7, 365 days a year.
- •Preventive and ongoing care: reviews mention yearly vaccinations, repeat prescriptions, and longer-term support for conditions such as arthritis and chronic pain, including regular follow-up visits.
- •Medical treatment and surgery: recent owners refer to pets receiving operations, thorough check-ups, and being kept updated on their pet’s progress during treatment.
- •End-of-life care: reviews describe supportive euthanasia appointments, including one account of a home visit, with staff explaining the process clearly.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews focus more on care and communication than on cost, although one owner was unhappy with how a euthanasia bill was sent after a difficult visit.
People
- •Erica (vet): praised for a calm, kind home euthanasia visit for an elderly dog with progressive arthritis, with clear explanations throughout.
- •Margot (vet): highlighted for returning a call with advice, offering an unhurried consultation, answering questions in detail, and following up by email.
- •Sara (vet): previously praised for a thorough check-over after an injury, talking through options and advising on next steps.
- •Wider team: reception, nursing and support staff are often described as friendly, welcoming, informative and reassuring.
Reviews
Google rating: 4.5/5 from 322 reviews.
- •Recent reviewers are mostly very positive about the team’s kindness, empathy and reassurance, especially when caring for older pets or supporting owners through euthanasia.
- •Communication is a consistent theme: owners mention being kept informed about treatment progress, having options explained clearly, and not feeling rushed during consultations.
- •The clinic is also praised for its purpose-built facilities, and one reviewer specifically mentioned easy parking; anxious pets were described as being handled gently and put at ease.
- •A small number of recent complaints focus on administration and end-of-life handling, including one issue with the clinic’s WhatsApp repeat-prescription number and one unhappy account of delays and billing communication around a home euthanasia visit.
