Broadway Veterinary Centre

Broadway Veterinary Centre describes itself as an independent practice and says it treats small animals beyond cats and dogs (including rabbits, guinea pigs, birds and reptiles). For urgent problems outside normal hours, the practice states it contracts with VetsNow for out-of-hours care (24/7, 365 days a year).

In recent reviews, owners repeatedly mention

• •A purpose-built practice with “great facilities”.
• •Clear updates during treatment (one owner said they were kept informed of their dog’s progress).
• •Unhurried consultations and follow-up information (a vet called back with advice, didn’t pressure the owner to attend, then followed up by email after the visit).
• •Support in end-of-life care, including staff being described as very supportive during euthanasia.

One recent reviewer reported a problem with WhatsApp messaging for repeat prescriptions (the number provided was “not recognised by WhatsApp”).

Services

Based on the website summary and the latest reviews available to us, the practice is associated with

• •Out-of-hours emergency cover via VetsNow (stated as 24/7, 365 days a year).
• •Care for small pets beyond cats and dogs, with the website specifically mentioning rabbits, guinea pigs, birds, and reptiles.
• •Vaccinations (“yearly jabs” mentioned in a review).
• •Surgery/operations (one owner described their dog having had “two operations” over several years).
• •Ongoing pain management (one review mentions monthly visits to manage pain).
• •Repeat prescriptions (mentioned in a review, including an attempted WhatsApp ordering process).
• •Euthanasia/end-of-life appointments (explicitly described by one reviewer).

People

• •Margot (vet): Mentioned for calling an owner back with advice, not pressuring them to book, then running an informative, unhurried consultation with detailed explanations. The same owner said Margot followed up by email with additional relevant information.
• •Sara (vet): Mentioned in the context of an injury visit; the owner said Sara gave a thorough check-over, talked through options, and provided advice on how to proceed.

Reviews

4.5 stars from 316 reviews. “”

• •Facility and setup: described as a “stunning purpose built practice” with “great facilities”.
• •Communication and updates: owners mention being kept informed of a pet’s progress and being talked through treatment options.
• •Time and explanation in consults: one reviewer highlighted an unhurried appointment, detailed answers, and follow-up information by email.
• •Handling anxious pets: a nervous older dog was described as being put at ease; treats were mentioned as part of the experience.
• •Support during euthanasia: one owner described staff as supportive during a difficult goodbye.
• •Pet club experience (no price stated): one reviewer said joining the pet club meant vaccinations were covered and they reported nurse and vet consultations plus flea treatment being included.
• •Conflicting experience with messaging: one reviewer reported an issue where a WhatsApp number provided for repeat prescriptions was not recognised.