
Corner House Vets, located in Herne Bay, offers a range of services including a veterinary nurse training facility and emergency veterinary services. It boasts a strong Google Maps rating of 4.7 stars from 401 reviews, suggesting a generally positive customer experience. However, the written reviews present a more nuanced picture.
While the clinic has received praise for friendly staff and efficient service, as reflected in the 5-star reviews from Jabms and Donna Navarro, there are significant concerns raised in the lower-rated reviews. These concerns primarily revolve around the cost of services and the perceived emphasis on profit over patient care. Dizzy's review highlights a frustrating experience with unclear diagnostic processes and high fees, resulting in a search for more affordable and compassionate care. Similarly, Louise Taylor describes dissatisfaction with inconsistent diagnoses and a focus on profit, leading to a decision to switch to another veterinary practice. Jess teress echoes these sentiments, recounting an experience where the recommended costs for treating a cat's UTI seemed exorbitant, prompting a successful and more affordable resolution with another clinic.
The contrasting reviews indicate a divide in customer satisfaction, with some clients appreciating the clinic's responsiveness and care, while others question its pricing practices and approach to treatment. For potential clients, it might be beneficial to seek itemized quotes and consider second opinions for major procedures to ensure transparency and trust in the services provided.
Note: Showing the 5 most recent Google reviews out of 405 we track in total. Recent reviews may not be representative of overall sentiment.
in the last week
Had a further consultation with Elliot today. We felt genuinely heard at this visit. Elliot struck a kind, respectful balance between our concerns/wishes and his clinical expertise, it meant a lot to feel that we were making decisions together and that he is supporting our choices whilst ensuring our dog has quality of life entering his old age.
a month ago
Good vets with a friendly and knowledgeable team.
a month ago
I think this is one of the best vets I have ever been too,they put the pet first & profit second so please give them a try,I am not being paid anything for this review!
a month ago
Always friendly and welcoming a great team! Would recommend to anyone!
a month ago
Excellent
a week ago
I’ve spent nearly £2,000 at Corner House Vets and still have no clear answers about what’s wrong with my two cats, both of whom are struggling with ongoing mouth and respiratory issues. Despite repeated visits, I feel like I’ve been pushed toward unnecessary and extremely expensive tests rather than genuine solutions. Recently, I was quoted £1,200 just for 1 dental X-ray and 2x mouth swabs to test for viruses like FIV, FeLV, and calicivirus, on top of the £68 consultation fee I’d already paid. (Bearing in mind they had already identified the issue with my cat with the mouth problems in the consultation). To make things worse, the vet refused to offer any treatment or relief for my cat’s gingivitis until I agreed to pay for these higher-end diagnostics. Also to note the consultation fee and prices of procedures and treatments are very overpriced in comparison to many other clinics in the area who offer the same level of service. I completely understand that proper testing is important, but there should also be compassion and flexibility, especially when pets are in obvious discomfort. Instead, I’ve come away feeling like the focus here is more on making money than helping animals. I’m now seeking a second opinion elsewhere from a more reasonably priced and transparent veterinary clinic. I’m deeply disappointed by this experience and would advise other pet owners to ask for itemised quotes and second opinions before agreeing to any major procedures at this practice.
2 weeks ago
Typical coperate owned vets where profit driven motives are more important than treating the animals ,especially those with complex needs or problems, our dear bulldog was left over 4 weeks with different diagnosis from different vets at this practice, not treated accordingly leading to a distressed dog and us as owners left to seek a second opinion at an independent extremely experienced vet who thankfully after an emergency op and still ongoing treatment has restored our faith in veterinary practices, this is not the 1st time one of our beloved dogs has been wrongly diagnosed at Corner House and I owe my dogs as an owner to get the best treatment and expert knowledge so have moved all four to the practice where they will be looked after with the best care and compassion ,and excellent facilities! In Whitstable!
a month ago
Staff are friendly and the receptionists are lovely but avoid if you care about your pet. My cat has been with them for 3 and a half years. Last night he had a life threatening emergency and after an emergency appointment in the middle of the night I was told to bring him to my vet (Corner House) in the morning ASAP. They told me it would cost £3000 to have him looked at and watched over night along with some tests. They didn't even know what the underlying issue was yet and were trying to charge this extortionate amount. I asked if they had any alternatives as I'm single with low-income and they told me my only other options were to euthanize my three year old cat or surrender him so they can treat and re-home him. They charged me £90 to see him. I ended up calling PDSA Pet Clinic in Margate while the Corner House vet was still in the room and PDSA asked me to come in immediately. PDSA charged £230 in total and as a charity are clearly there for the care and love of the animals over money. The Corner House vet waited until I was done on the phone before mentioning she was going to tell me about them! Money grabbing. No care for the animals or owners. I will never be bringing my cat back there. **A week later update** My cat had a UTI. It's astonishing and disgusting to me that they were going to charge THREE THOUSAND POUNDS OR EUTHANIZE my cat over a UTI!!! After the care he received from the pdsa, he's much better and almost back to complete health. I didn't have to pay any more money either. I feel he's much safer with them than Corner House. Disgusting.
6 months ago
Thoughtful, conscientious kind and friendly. Dog loves her visits despite the regular injections and that is what matters most.
7 months ago
As always amazing. I called as my 10 year old dog had been unwell for a few days and was lucky enough to get an appointment within 10 minutes (I know this isn’t usual but was extremely welcome). Friendly welcoming reception and a very lovely vet you was gentle with Lily and explained everything in full to me. Follow up treatment 2 days later so no long worrying wait. 10 out of ten
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