Ashley was so helpful and reassuring when treating my sick dog today. She was very calm and thorough.
I unfortunately cannot recommend this practice.
The vet came across as quite impatient and was not gentle or reassuring with my dog, which made the whole experience stressful. I also felt uncomfortable in the consultation, as I had the sense that I needed to manage the vet’s mood rather than being able to ask questions openly.
We attended for routine vaccinations. The vet explained that he was not happy to proceed with the vaccination because my dog had previously had a swallowing issue (which has since resolved), and that decision was understandable. However, the way concerns were communicated felt abrupt and lacking in empathy. He suddenly asked, “Are you aware your dog has lumps?” in a very uninterested manner.
Without any discussion or explanation, I was then charged for what was listed as “trauma treatment,” simply because the vet had discovered the lumps. At reception, when I queried the unexpectedly high bill, the receptionist appeared irritated and simply said, “trauma treatment,” without any further explanation or sensitivity.
We have not returned since and are now looking for another vet. Thankfully, the “lumps” turned out tobe not serious but the overall experience left us feeling upset and unsupported.
There was no empathy or kindness during the process of the passing of our family cat.
I really would suggest the staff to be more considerate during difficult situations or take a course in how to deal with emotions.
Not attentive. Had to beg the vet to examine my rabbit. The vet just didn't seem to care. Prescribed some medication, but recommended the rabbit be put down. Said he couldn't figure out what was wrong. Went to another veterinary practice a few weeks later as he got ill again with the same issue. This vet examined the rabbit, tested reflexes diagnosed a spinal issue and provided treatment.
Don't waste your time or money at this vets. Especially if you have a rabbit
I have been with this vets for about 10 years, with our old dogs and now our puppies. I have often questioned the morality of this veterinary practice over various things however last week was my tipping point. I took my 17 month old dog in to be spayed, it wasn't a vet booking her in, I believe it was a veterinary nurse. I went into the consultation room where he asked me about my contract details and my dogs dob etc, he then proceeded to tell me (without ANY examination of my dog), that there has been an increase in dogs going in to be spayed that are having phantom pregnancies (like it's contagious), well we know where this is going! He said he needed to take my dog to be checked by the vet for said phantom pregnancy, he can back with my dog 2 mins later stating that she is in deed having a phantom pregnancy as there was a small amount of fluid coming from her nipples, he didn't even consider that it could be anything else. He gave me 2 options either she goes through her next season and then I can take her back to be spayed or they can give me some medication to stop the said phantom pregnancy at the cost of £85 and then I can take her back in a couple of weeks to be spayed, my dog has not shown any signs of nesting, lethargy, reduced appetite etc. I lost it at that point as they clearly were either trying to extort more money out of me or they were short staffed and didn't have the staff to perform the op. I say this with confidence as I took my dog to another vet with excellent reviews and they spayed her yesterday, I specifically asked about the phantom pregnancy and they assured me that she did not show any real signs of a phantom pregnancy. So vets4pets have certainly lost our custom. Absolute daylight robbery and complete lack of caring about the welfare of animals. Disgusting and despicable behaviour and yes David is the most rude and arrogant vet you will come across. We should have left there years ago
I have been with this vets for about 10 years, with our old dogs and now our puppies. I have often questioned the morality of this veterinary practice over various things however last week was my tipping point. I took my 17 month old dog in to be spayed, it wasn't a vet booking her in, I believe it was a veterinary nurse. I went into the consultation room where he asked me about my contract details and my dogs dob etc, he then proceeded to tell me (without ANY examination of my dog), that there has been an increase in dogs going in to be spayed that are having phantom pregnancies (like it's contagious), well we know where this is going! He said he needed to take my dog to be checked by the vet for said phantom pregnancy, he can back with my dog 2 mins later stating that she is in deed having a phantom pregnancy as there was a small amount of fluid coming from her nipples, he didn't even consider that it could be anything else. He gave me 2 options either she goes through her next season and then I can take her back to be spayed or they can give me some medication to stop the said phantom pregnancy at the cost of £85 and then I can take her back in a couple of weeks to be spayed, my dog has not shown any signs of nesting, lethargy, reduced appetite etc. I lost it at that point as they clearly were either trying to extort more money out of me or they were short staffed and didn't have the staff to perform the op. I say this with confidence as I took my dog to another vet with excellent reviews and they spayed her yesterday, I specifically asked about the phantom pregnancy and they assured me that she did not show any real signs of a phantom pregnancy. So vets4pets have certainly lost our custom. Absolute daylight robbery and complete lack of caring about the welfare of animals. Disgusting and despicable behaviour and yes David is the most rude and arrogant vet you will come across. We should have left there years ago
Good place , the vet gives us good vibes
Extremely friendly and helpful staff -- my kitten's vaccinations were done so quickly and professionally that she didn't even realise anything happened ☺️☺️
Good receptionist, but as another review says, the vet doesn't seem to like cats. Not very friendly or helpful.
I was originally booked for a nail clip with my dog , with the nurse.However when I arrived at the vets I realised there was blood on my dogs leg. The nurse took a look and advised that a lump had burst on her joint. He told me that he wouldn't clip her nails as he didn't want to stress her out, but said he would like the vet to see her. I was able to be booked I'm straight away, which was good. The vet cleaned the area and bandaged up her leg. I was given antibiotics and advise on caring for the area. Very impressed with the service as I always have been! I know the prices have increased with everything but £59 for the visit is astronomical, especially when I belong to the healthy pet plan😔
