Elham Valley Referrals

- Recent feedback is mostly very positive, with owners often praising the team as kind, professional, knowledgeable and unhurried, especially during specialist referral appointments. - A recurring theme is thorough examination and clear explanation, including owners being talked through what was happening and pets having follow-up checks while responding well to treatment. - Reviews give concrete examples of care for cats and dogs with ulcers, cataracts, corneal disease and eye surgery, with several owners reporting good recoveries and improved comfort or vision.

Elham Valley Referrals is an independent referral practice in Canterbury focused on veterinary ophthalmology for animal eye conditions. It offers specialist diagnostics, medical treatment and eye surgery, with a stated 24-hour emergency and out-of-hours service for eye cases rather than routine first-opinion care. Recent reviews continue to describe thorough examinations, clear explanations and careful handling, with examples including treatment for ulcers, cataracts, corneal disease and follow-up rechecks.

Services

•Specialist ophthalmology assessment and diagnostics for eye problems, including glaucoma assessment with gonioscopy and tonometry, investigation of blindness with electroretinography and ocular ultrasound, and detailed referral examinations. Recent reviews describe pets being assessed for ulcers, cataracts and other complex eye issues, often with repeat check-ups to monitor progress.
•Eye surgery and microsurgery, including cataract surgery (phacoemulsification) with prosthetic intraocular lens placement and intraocular microsurgery. Reviews mention cataract surgery with good early recovery and improved vision.
•Corneal and ocular surface procedures, including corneal surgery, advanced grafts, biomatrix corneal repair, and collagen cross-linking techniques. Owners also mention treatment of non-healing corneal ulcers, eye debridement, corneal grafts, and third-eyelid closure in serious cases.
•Laser and reconstructive procedures, including laser surgery for tumours, glaucoma and retinal detachment, plus corrective/reconstructive eyelid surgery, electrolysis and cryosurgery.
•Inherited eye disease screening with clinical and genetic screening for dogs.
•Emergency ophthalmology support, with the clinic stating a 24-hour emergency and out-of-hours service for eye cases. Reviews include urgent admission for surgery and next-day emergency reassessment when a second eye worsened.

Pricing

No published pricing information is currently available for this clinic.

People

•Rebecca is named by owners in connection with cataract surgery, with one reviewer crediting her and her team for looking after their dog well during treatment and recovery.
•Bartek is mentioned in several reviews for thorough examinations, clear explanations and treatment of more complex cases including a timid cat with sequestra and corneal ulcer.
•Miguel is thanked by one owner for spending a lot of time investigating an older dog's eye problems.
•Sonya is mentioned positively at reception, and Becky is also named in a review praising the care given to a nervous cat.
•Across reviews, the reception, nursing and wider clinical team are regularly described as friendly, calm and good at reassuring anxious pets.

Reviews

Google rating: 4.7 stars from 87 reviews.

•Recent feedback is mostly very positive, with owners often praising the team as kind, professional, knowledgeable and unhurried, especially during specialist referral appointments.
•A recurring theme is thorough examination and clear explanation, including owners being talked through what was happening and pets having follow-up checks while responding well to treatment.
•Reviews give concrete examples of care for cats and dogs with ulcers, cataracts, corneal disease and eye surgery, with several owners reporting good recoveries and improved comfort or vision.
•One recent negative review describes a distressing referral phone interaction and feeling dismissed during communication about the referral process, which stands out against otherwise strongly positive feedback.

Reviews for Elham Valley Referrals

Note: Showing the 10 most recent Google reviews out of 87 we track in total. Recent reviews may not be representative of overall sentiment.

LEEBON

1 month ago

We brought our cat in for eye surgery and this is the best place to come for cats. The staff are brilliant—kind, professional, and clearly care about the animals they treat. We felt very reassured leaving our cat in their hands. Highly recommend. I will edit later with another picture after treatment is all done ❤️

Fay B

My dog Maisie was referred by my vet due to an eye problem, I saw Bartek who was very good, explaining everything he was doing, I was in the room while Maisie was examined, the nurse holding and stroking her while Bartek carried out a very thorough examination of her eyes. Maisie was so good and just sat quietly while they did this. The receptionist Sonya was friendly and very helpful along with her trusty helper a cute little dog who was also there to greet us from behind the counter. I would highly recommend Elham Valley Referrals based on my experience here. Maisie has just been in for her 3rd or 4th check up and still doing very well on the treatment recommended.

Christie Gattiker

Absolutely incredible experience with the team! A special thanks to Miguel who spent so much time looking into my dogs eye issues. You can tell the specialists here really care about the animals and are not in a rush at all! Really worth the money to keep my elderly dog comfortable, thank you all.

Hannah Randall

Wonderful, knowledgeable staff All I can is thank you so much

Tayla Szoldrowski

2 months ago

I contacted EVR seeking a specialist review for my young dog’s eye, with the aim of ensuring his comfort and welfare. Unfortunately, my experience with the referral process was very distressing. During phone conversations with staff, I felt repeatedly interrupted and talked over while trying to explain my dog’s history and my concerns about repeating stressful tests he has already undergone multiple times with normal results. The interaction left me extremely upset. I later raised these concerns formally. The written response I received focused on reframing the issue as a difference in my perception rather than acknowledging the impact of the conduct itself. This was particularly disheartening, as it left me feeling further dismissed rather than reassured. While I understand that specialist clinics follow set protocols, respectful, two-way communication is just as important as clinical expertise. Ultimately, we chose not to pursue a referral here and are seeking alternative specialist support.

Румен Станев

3 months ago

Alex Gibbins

4 months ago

The staff are very nice, making a fuss of every animal that comes in (obviously the cats and dogs all have eye injuries). Examinations are very thorough. Easy to park and find on satnav.

Lynn Boorman

5 months ago

Brian Cape

11 months ago

Sarah Hunter

I took my 11 year old Chorkie here 3 times so far due to a non healing eye ulcer. Staff are friendly and helpful, the receptionist has her two lovely dogs with her too so sweet. Vets and nurses are friendly my chorkie loved the staff she even had treats from them