Companion Care (Broadstairs) Ltd

Companion Care (Broadstairs) Ltd operates as Vets for Pets Broadstairs and is part of the Vets for Pets group. The practice is set up for in-house diagnostics and surgery, with facilities listed including an operating theatre, hospital ward, isolation unit, in-house lab, digital X-ray and ultrasound. Reviews point to both complex urgent treatment and routine procedures, alongside some recent concerns about communication, medication aftercare and bereavement handling.

Services

•Diagnostics and imaging: in-house laboratory testing (including biochemistry, haematology, electrolytes and microscopy), digital X-ray, ultrasound, endoscopy, and dental X-ray.
•Surgery and inpatient care: operating theatre access, fracture repair, cruciate surgery, ear surgery, arthroscopy, orthopaedics, dentistry, hospitalisation, and an isolation unit. Recent reviews mention both routine procedures such as spay and castration, and urgent treatment including a same-day high-risk bowel operation after rapid diagnostics.
•General support services: microchipping, nurse clinic, weight clinic, physiotherapy, behaviourist support, prescriptions/medication, insurance claim processing, and Pet Passport services.
•Species and other facilities: the practice lists care for dogs, cats and rabbits, and is also noted as a Veterinary Nurse Training facility.
•Out-of-hours arrangements: out-of-hours care is provided by Vets Now Herne Bay. Reviews also reference support around serious illness and euthanasia.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clearest published figure is for out-of-hours care via Vets Now Herne Bay, where standard consultations start from £324.50. In reviews, one owner said the vets discussed options clearly without pushing extra treatments for money.

People

•Markus is named positively by one owner, who said their usually shy cat happily sat beside him for attention during visits.
•Maddie is named in one complaint about an insensitive follow-up call after a dog had died at a separate emergency practice.
•More broadly, several owners praise the vets for explaining options clearly and being compassionate, while feedback on reception is more mixed.

Reviews

Google rating: 4.4/5 from 223 reviews.

•Recent positive feedback highlights urgent and complex care, including one account of rapid testing followed by a same-day bowel operation, and another brief review saying the team saved a dog's life.
•Routine surgery also gets praise: one greyhound owner described a tidy spay, helpful and professional handling, clear explanation of an extra test, and solid post-op advice.
•Several owners describe the team as caring, compassionate and understanding, including respectful support during a cat’s cancer diagnosis and euthanasia.
•Recent complaints focus on communication and aftercare, including a reported wait to collect medication, a complaint about post-castration pain relief quantity, and two upsetting bereavement-related experiences involving an insensitive phone call and the handling of a blanket during cremation arrangements.

Reviews for Companion Care (Broadstairs) Ltd

Note: Showing the 10 most recent Google reviews out of 223 we track in total. Recent reviews may not be representative of overall sentiment.

Rebecca Stevens

4 weeks ago

Unfortunately I had to get my pet put to sleep last night at a different 24 hour emergency practice which was a very distressing time for me. I then had a phone call today from a receptionist (Maddie) from Betty's usual vets asking whether I am now taking my dog to this other practice from now on. No, my dog passed last night! So insensitive! They just wanted to know if I was vet hopping and if they've lost my money, not even to ask if my dog is okay!

Mark Smethurst

1 month ago

Lillie Huggett

3 months ago

I’m honestly not the happiest with my experience with vets4pets. on the 13th of december i brought my cat in as she was unwell, she had to be put down due to her severly bad medical illness, which i was fine with as it was the best for her. when i came to collect her collar and carrier i was told i would have to wait to collect her blanket with the ashes, and so i waited. when i came to collect her ashes there was no blanket, when i asked for it the vet told me she remembers washing it, which i would’nt have wanted, they never asked if that was okay with me. they then told me they sent my cat of to the cremation service in her blanket. which i was then told she was cremated with the blanket. not only do i now have ashes that are’nt of just my cat but their failure to keep to blanket safe after telling me they would hand back to me so i had the piece she was in the whole time has disappointed me. i also think that vets4pets should offer a little bottle filled with the animals fur and paw prints as rememberance, my friend previously had her cat put down at a different vet, she payed less than i did and got her cats fur, prints and ashes given in a locked box in the shape of a cat with his name. im just not very impressed

Saffron Clark

4 months ago

My dog has recently gone through Castration, 2 days after we have had to take him to an out off hours vets due to having complications. To then be told vets for pets did not give us the correct amount off inflammatory medication for him as he is a big breed, they only gave us 3 days worth when it should have been 7. Due to this we have had to take him an extra two times to get pain medication for him via injection and antibiotics.

Annamaria Hordai

Compassionate and experienced vets. They saved my dog's life.

Jonathan LESLIE

5 months ago

Had my greyhound spayed there this month as they are the nominated vet for the rehoming charity that owned the dig prior to me. Very good. The work was tidy, they were helpful and professional each time I went there & thoroughly explained an additional test that was done at my request, & provided solid advice on post op treatment for Nell

Alex

8 months ago

I was disappointed to experience a 15-minute wait to collect my dog's medication, solely because the receptionist was engaged in casual conversation with other staff members. This is not acceptable. As professionals, staff should prioritise serving clients promptly and courteously. While friendly interactions among colleagues are important, they should take place during appropriate times, such as breaks—not at the expense of customers' time.

Maggie Cowell

10 months ago

Thank you Vets for Pets Broadstairs for the respectful support and compassion when our cat Gemma was diagnosed with a particularly invasive cancer and was helped to pass away as this was the kindest thing we could do for her.

Claire Louise Baker

11 months ago

Super pleased with the service from the Thanet branch. Receptionist always kind and welcoming no matter how busy it is, they always seem to be working on there own when I have visited, but have always been respectful, kind and helpful. Vets - every bet I have met have been helpfull discussing the situation and different options that can been followed, I could tell they were not okay trying to push different things for money but told us about all the different options and what they thought would be best. My cat seems to of taken a liking to Markus (she normally hides from everyone but decides to sit right next to him for attention) Thank you for helping my little Puffball