Companion Care (Broadstairs) Ltd – Vets in Broadstairs
Clinic Overview
Companion Care (Broadstairs) Ltd operates as Vets for Pets Broadstairs and is part of the Vets4Pets group. The practice is set up for in-house diagnostics, imaging, surgery and inpatient care, with facilities including an operating theatre, hospital ward, isolation unit, in-house lab, digital X-ray and ultrasound. Recent feedback continues to show both emergency and routine treatment being handled on site, alongside some concerns about reception, waiting times, pricing, and aspects of aftercare and bereavement handling.
Services
- •Diagnostics and imaging: in-house laboratory testing including biochemistry, haematology, electrolytes and microscopy, plus digital X-ray, ultrasound, endoscopy and dental X-ray.
- •Surgery and inpatient care: operating theatre access, hospitalisation, an isolation unit, dentistry, fracture repair, cruciate surgery, ear surgery, arthroscopy and other orthopaedic procedures. Review examples include routine spay and castration, a same-day bowel operation after rapid diagnostics, and urgent treatment to remove a grass seed from a dog’s ear under sedation.
- •General veterinary support: microchipping, nurse clinic, weight clinic, physiotherapy, behaviourist support, prescriptions and medication, insurance claim processing, and Pet Passport services.
- •Species and training: the practice lists care for dogs, cats and rabbits, and is also noted as a Veterinary Nurse Training facility.
- •Out-of-hours arrangements: out-of-hours care is provided by Vets Now Herne Bay. Reviews also mention support around serious illness, euthanasia and end-of-life care.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. The clearest published figure is for out-of-hours care via Vets Now Herne Bay, where standard consultations start from £324.50. Comments on cost are mixed: one recent reviewer described the clinic as expensive, while another said options were explained clearly without pressure to add extra treatment.
People
- •Markus is mentioned positively by one owner, who said their usually shy cat happily sat beside him for attention during visits.
- •Maddie is named in a complaint about an insensitive follow-up call after a dog had died at a separate emergency practice.
- •More broadly, reviewers often praise the wider team for kindness, clear explanations and compassionate handling, and recent feedback also speaks well of the nurses.
Reviews
Google rating: 4.4/5 from 230 reviews.
- •Positive feedback regularly highlights prompt emergency care, including a dog seen on a Saturday for a suspected grass seed in the ear and treated the same day under sedation, plus an unwell cat that was seen quickly and recovered well.
- •Owners also describe strong routine and ongoing care, with praise for a tidy greyhound spay, professional explanations around extra testing, and supportive handling during serious illness and euthanasia.
- •Several recent reviewers describe the team as kind, considerate, welcoming and compassionate, with particular praise for the nurses and for helping owners feel confident in their pet’s care.
- •Negative comments focus on service and aftercare issues, including waiting to collect medication, an unhelpful reception experience, one complaint about post-castration pain relief, and two upsetting bereavement-related complaints.
