Companion Care (Broadstairs) Ltd – Vets in Broadstairs
Clinic Overview
Companion Care (Broadstairs) Ltd trades as Vets for Pets and is described on its website as locally owned. The practice appears set up for in-practice diagnostics and surgery, with facilities and equipment listed including an operating theatre, hospital ward, isolation unit, and in-house lab, alongside imaging such as digital X‑ray and ultrasound. Reviews include both complex/urgent care (one owner describes rapid diagnostics followed by a high-risk bowel operation the same day) and routine procedures (e.g., spay and castration). Recent reviews also show some service and post-procedure concerns, including a complaint about post-castration medication quantity and another about delays when collecting medication; another owner describes dissatisfaction with how a blanket was handled during cremation arrangements after euthanasia.
Services
From the website summary (and supported in parts by reviews), the clinic lists or is described as providing
- •Surgery and theatre access, including fracture repair, cruciate surgery, ear surgery, and arthroscopy (website).
- •Orthopaedics (website specialty list).
- •Dentistry with dental X‑ray (website).
- •Diagnostic imaging: digital X‑ray and ultrasound (website).
- •Endoscopy (website).
- •In-house laboratory testing: biochemistry, haematology, electrolytes, microscopy (website).
- •Hospitalisation facilities: hospital ward and isolation unit (website).
- •Microchipping (website).
- •Nurse clinic and weight clinic (website).
- •Physiotherapy (website).
- •Behaviourist (website).
- •Pet Passport services (website).
- •Prescriptions/medication and insurance claim processing (website).
- •Species listed: dogs, cats, rabbits (website).
Emergency / out-of-hours (as stated on the website)
- •Out-of-hours care is provided by Vets Now Herne Bay, with standard consultation fees starting from £324.50 (website).
Other structured clinic data
- •Listed as a Veterinary Nurse Training facility.
Pricing
- •Out-of-hours standard consultation fees start from £324.50 (provided via the clinic’s stated out-of-hours provider on the website).
People
- •Markus (vet; role implied by review context): mentioned by name in one review where an owner says their usually shy cat sat next to him for attention during visits.
- •Several reviews describe vets discussing different options and what they felt would be best, with one owner explicitly stating they didn’t feel pushed into extra treatments for money.
- •Reception team feedback is mixed in recent reviews: one owner praises receptionists as kind and welcoming even when busy, while another reports a 15-minute wait to collect medication attributed to staff conversation.
Reviews
Google rating: 4.4 stars from 221 reviews. “”
- •Fast response and major interventions: one owner describes rapid diagnostics and a same-day high-risk bowel operation, crediting the clinic with saving their cat’s life.
- •Routine surgery with clear explanations: a greyhound spay is described as “tidy” work with a thorough explanation of an additional test requested by the owner and practical post-op advice.
- •End-of-life care experiences vary: some owners thank the team for respectful support during cancer diagnosis and euthanasia, while another reports distress about a blanket being washed and/or sent for cremation after being told it would be returned.
- •Post-operative aftercare concerns: one owner reports complications after castration and says they were given three days of anti-inflammatory medication instead of seven, leading to additional out-of-hours visits and injections/antibiotics.
- •Customer service speed: at least one review reports a delay collecting medication at reception.
Special Services
Animals Treated at Companion Care (Broadstairs) Ltd
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Broadstairs) Ltd
Opening Hours
Hours
Reviews for Companion Care (Broadstairs) Ltd
Note: Showing the 5 most recent Google reviews out of 221 we track in total. Recent reviews may not be representative of overall sentiment.
Lillie Huggett
in the last week
I’m honestly not the happiest with my experience with vets4pets. on the 13th of december i brought my cat in as she was unwell, she had to be put down due to her severly bad medical illness, which i was fine with as it was the best for her. when i came to collect her collar and carrier i was told i would have to wait to collect her blanket with the ashes, and so i waited. when i came to collect her ashes there was no blanket, when i asked for it the vet told me she remembers washing it, which i would’nt have wanted, they never asked if that was okay with me. they then told me they sent my cat of to the cremation service in her blanket. which i was then told she was cremated with the blanket. not only do i now have ashes that are’nt of just my cat but their failure to keep to blanket safe after telling me they would hand back to me so i had the piece she was in the whole time has disappointed me. i also think that vets4pets should offer a little bottle filled with the animals fur and paw prints as rememberance, my friend previously had her cat put down at a different vet, she payed less than i did and got her cats fur, prints and ashes given in a locked box in the shape of a cat with his name. im just not very impressed
Saffron Clark
a month ago
My dog has recently gone through Castration, 2 days after we have had to take him to an out off hours vets due to having complications. To then be told vets for pets did not give us the correct amount off inflammatory medication for him as he is a big breed, they only gave us 3 days worth when it should have been 7. Due to this we have had to take him an extra two times to get pain medication for him via injection and antibiotics.
Annamaria Hordai
a month ago
Compassionate and experienced vets. They saved my dog's life.
Jonathan LESLIE
2 months ago
Had my greyhound spayed there this month as they are the nominated vet for the rehoming charity that owned the dig prior to me. Very good. The work was tidy, they were helpful and professional each time I went there & thoroughly explained an additional test that was done at my request, & provided solid advice on post op treatment for Nell
Alex
5 months ago
I was disappointed to experience a 15-minute wait to collect my dog's medication, solely because the receptionist was engaged in casual conversation with other staff members. This is not acceptable. As professionals, staff should prioritise serving clients promptly and courteously. While friendly interactions among colleagues are important, they should take place during appropriate times, such as breaks—not at the expense of customers' time.
Alex
3 months ago
I was disappointed to experience a 15-minute wait to collect my dog's medication, solely because the receptionist was engaged in casual conversation with other staff members. This is not acceptable. As professionals, staff should prioritise serving clients promptly and courteously. While friendly interactions among colleagues are important, they should take place during appropriate times, such as breaks—not at the expense of customers' time.
Maggie Cowell
4 months ago
Thank you Vets for Pets Broadstairs for the respectful support and compassion when our cat Gemma was diagnosed with a particularly invasive cancer and was helped to pass away as this was the kindest thing we could do for her.
Claire Louise Baker
5 months ago
Super pleased with the service from the Thanet branch. Receptionist always kind and welcoming no matter how busy it is, they always seem to be working on there own when I have visited, but have always been respectful, kind and helpful. Vets - every bet I have met have been helpfull discussing the situation and different options that can been followed, I could tell they were not okay trying to push different things for money but told us about all the different options and what they thought would be best. My cat seems to of taken a liking to Markus (she normally hides from everyone but decides to sit right next to him for attention) Thank you for helping my little Puffball
mandy Cairns
8 months ago
I will always take my animals here they are amazing I couldn't recommend them more, I've been with most of the local vet's and these are by far the most caring and understanding vet's I have found, they are not only good with the animals but also compassionate with the pet parents 🐕🐕
Zeb Roberts
a year ago
Fantastic urgent care of our cat who needed a high-risk bowel operation after becoming very unwell the day before. The vet responded so quickly by completing lots of diagnostic tests and identifying her condition. The operation was performed at lunchtime after she was admitted at 11.00 am. Lifesavers! 🙏❤️ Must admit she didn't keep the body suit on for long, bless her
