Briar House Veterinary Surgery – Vets in Broadstairs
Clinic Overview
Briar House Veterinary Surgery describes itself as part of the Kent Veterinary Surgeries group, and its website also states it is “independently owned by DNA Vetcare”; one recent reviewer similarly attributes fee changes to the practice “becoming part of a large corporate company.” It offers 24/7 emergency care and inpatient hospitalisation, with recent reviews describing overnight stays and ongoing monitoring.
What it seems set up for, based on the site and reviews
- •Emergency and inpatient cases: owners mention being transferred in for overnight, 24-hour care for acute illness, and being seen quickly on arrival.
- •Surgery including intestinal foreign-body removal: a dog initially admitted with suspected pancreatitis was later found to have a corn-cob foreign body, which was surgically removed.
- •Longer-term medical management: one owner describes over two years of treatment for hyperthyroidism with the same vet.
- •Handling anxious pets: multiple owners note staff making a fuss of nervous dogs to calm them before appointments.
Services
From the clinic website and recent reviews, the practice offers
- •Emergency veterinary care (24/7/365), including admissions and overnight monitoring.
- •Hospitalisation/inpatient care (mentioned both on the site and in reviews of overnight stays and regular condition updates).
- •Surgery & medicine, including
- •Intestinal foreign-body surgery (corn cob removal described in a review).
- •Keyhole surgery (listed on the website).
- •BOAS grading clinic (listed on the website).
- •Preventative healthcare and health checks/clinics (listed on the website).
- •Pet travel advice (listed on the website).
- •Care for a range of animals, with one long-term client noting the practice makes sure someone is available who is knowledgeable about pet rats.
Pricing
Explicit fees mentioned in recent reviews
- •Blood-taking fee: £30
- •Insurance paperwork admin fee: £7.50
A reviewer also says the clinic’s VIP plan is “great value for money,” but no prices or inclusions are stated in the information provided.
People
Named team members mentioned in the latest reviews
- •Enrico (vet) – described as performing surgery to remove an intestinal foreign body (corn cob) and keeping an owner “constantly updated” during a hospital stay; also praised for explaining end-of-life options clearly and compassionately.
- •Leanne (vet) – credited with treating a cat’s hyperthyroidism over more than two years; the owner highlights her gentle manner helping a reluctant patient accept treatment.
- •Becca (nursing/support team) – thanked for thoughtful handling after a pet had passed away, including saving fur keepsakes without needing to be prompted.
Reviews
4.8 stars from 684 reviews. - 24/7 and inpatient care are used in practice, not just advertised: owners describe transfers for overnight 24-hour care, admissions, and ongoing monitoring.
- •Clear communication during serious illness: owners mention being kept updated during hospitalisation and being given options explained clearly, including on a pet’s last day.
- •Specific clinical outcomes are cited, including a dog described as having its life saved, and a case where suspected pancreatitis led to discovery and surgical removal of an intestinal foreign body.
- •Support for nervous pets: staff are repeatedly described as calming dogs by giving them attention and reassurance before seeing the vet.
- •Cost/fees are a recurring negative detail for at least one reviewer: they object to a £30 blood-taking fee and a £7.50 insurance admin fee, while noting the practice resolved their earlier issue and that the VIP plan felt good value.
Special Services
Animals Treated at Briar House Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Briar House Veterinary Surgery
Opening Hours
Hours
Reviews for Briar House Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 684 we track in total. Recent reviews may not be representative of overall sentiment.
Donna Taylor
in the last week
I had to bring my little dog in after her being transferred over to Briar House from my own vets in order to give her an overnight stay and 24 hour care to get rid of a sickness that she’d picked up quite quickly. The staff were so friendly when I arrived, they gave my little dog a real fuss and I got to see the vet very quickly. They were so kind and caring, and I felt so reassured that my little girl was in safe, capable hands. I’d absolutely recommend this Vets and even though I hope I don’t have to see the practice again as long as my dog isn’t poorly again, I would have no hesitation in having her there to be treated. Thank you so much for making her better.
K Beau
in the last week
As always, staff were friendly and helpful with any questions I had.
Lorraine Collins
in the last week
Quick appointment and I was very happy how Boris was treated 🙂 Thank you
Trevor Gridley
in the last week
NB this is a revised review and the surgery did resolve my previous issue. It was in relation to the blood taking fee. I think this practice is the best in the area and the staff are lovely. If I had one negative comment it would be the charges made for the taking of blood (£30) and the £7.50 admin fees to submit insurance paperwork . Without these charges my score would be 5* I do not feel that we as customers should be charged for staff"s time to do these duties ? These are just additional costs that other vets do not enforce and the price we pay for the surgery becoming part of a large corporate company . Their VIP plan however is great value fir money .
Jane Roberts
in the last week
Very kind and compassionate staff
Charles Goodwin
a month ago
Amazing people. Saved my dog's life. So so so glad I brought her to yous. From the Vets to the nurses every single one of yous were amazing.
Sarah Danbury
a month ago
Briar house staff are always lovely and welcoming and make a total fuss of my dog to calm him down when he’s waiting to see the vet. The vets are 100% professional and always give us very helpful advice even if not related to what we’re seeing them for. It is obvious they love animals and their jobs and care so much for my dog’s well being. They make us feel safe and well-cared for.
Anita May
a month ago
My dog was admitted to Briar House with pancreatitis . She was really poorly and I was so scared I was going to lose her especially when she didn't improve. Enrico and the team were absolutely brilliant. They discovered she had a foreign body in her intestine. Enrico operated and removed a lump of corn cob. Goodness knows how and where she found it. Unfortunately she is a spaniel that lives to eat. She was cared for really well during her stay and I was constantly updated on her condition. The treatment was excellent. Brilliant veterinary surgery.
Michael Addley
2 months ago
[Edited previous review (also 5 stars) because Google won’t let me post two reviews.] A huge thank you to the team at Briar House for the care they gave to our girl Lyra. Lyra was a sweet and loving 17 year old, but she wasn’t always at her best at the vets; somehow the kind and compassionate team always managed to ‘convince’ her to have the treatment she needed. Thank you to Leanne who treated her for more than two years after she was diagnosed with Hyperthyroidism; her skill and kindness meant we had precious years with her that we never thought we would get – years we will always treasure. Lyra responded really well to her kind and gentle manner – better than any other vet she had seen, we’ll always be grateful. Thanks also to Enrico for the care he provided on her last day. He was kind and compassionate and gave me all the options for her treatment in a clear way. He made an unbearable day, more bearable. He may have come into her life at the very end, but he will always be a positive part of her story. Finally, thanks to all the nursing and support team for years of kindness to Lyra. In particular I would like to thank Becca for her compassion when she looked after Lyra after she had passed away. I had asked for some of her white belly fur to be kept for my wife but had forgotten to ask for some of her other colouring to be kept – I was really upset about this. You can imagine how much it meant to me to find out that she had done this anyway for us. We can never say thank you enough.
Ratty girl Lisa
2 months ago
I have been at Briar House Veterinary Practice for around 30yrs. It's changed so much over the years but I choose to stay because the vets & nurses take excellent care of any animal that walks/brought in through the door, all beit a wild animal, found animal or our beloved pets. Not all vets know about Pet Rats but this practice makes sure that they have someone on hand who's quite clued up on them. Now open 24hrs a day I no longer have to worry about driving miles away for an emergency vet. Highly recommend this practice , fantastic staff & everyone is so welcoming.
