Briar House Veterinary Surgery

Services

• •24/7 emergency care and urgent admissions: round-the-clock emergency treatment remains a clear part of the service. Recent reviews describe cats and dogs being seen quickly after hours, flexible out-of-hours arrangements, and transfers from a daytime vet for immediate treatment and overnight care.
• •Hospitalisation and inpatient monitoring: the practice provides overnight stays and 24-hour care, with owners describing reassurance during admissions and regular support while pets were being monitored and treated.
• •Surgery and medical treatment: Briar House offers general surgery and medicine, including keyhole surgery. Recent examples include successful surgery with Enrico, alongside earlier feedback about surgery to remove an intestinal foreign body.
• •Longer-term condition management: reviews mention sustained treatment for hyperthyroidism over more than two years.
• •Preventative and routine care: the website lists preventative healthcare, health checks and clinics, and pet travel advice.
• •Breed- and species-specific services: the clinic runs a BOAS grading clinic, and past feedback suggests it can also support a wider range of pets, including owners looking for someone knowledgeable about pet rats.
• •Handling nervous pets: several owners describe staff being especially kind and reassuring, including making a fuss of anxious dogs to help them settle before treatment or admission.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Specific fees mentioned by reviewers include £30 for blood taking and £7.50 for insurance paperwork administration. Comments on cost are mixed: one emergency client felt the out-of-hours bill was very reasonable, while another reviewer was unhappy with those extra charges; the clinic’s VIP plan was also described as good value.

People

• •Enrico (vet): praised for clear explanations before surgery, answering questions thoroughly, and providing skilled care during both routine and more serious cases.
• •Leanne (vet): credited with managing a cat’s hyperthyroidism over a long period, with particular praise for her gentle manner.
• •Becca (nursing/support team): remembered warmly for thoughtful support after a pet’s death, including saving fur keepsakes.
• •Megan: mentioned positively for helpful and reassuring support on the phone.
• •Alex (reception): thanked for helping with insurance paperwork and making a stressful situation easier.
• •Dolma: praised for a caring handover after surgery, clear explanations, and helping an owner get their dog safely into the car.
• •More broadly, owners regularly praise the vets, nurses, reception team, and wider staff for being friendly, professional, and compassionate.

Reviews

4.8 stars from 855 Google reviews. Recent feedback highlights

• •Strong out-of-hours and emergency care, with owners describing quick appointments, efficient treatment, and flexible help for poorly pets.
• •Warm, friendly staff across the practice, from reception and phone support to vets and discharge team members, with several reviews mentioning a reassuring and caring approach.
• •Clear communication around surgery and aftercare, including thorough explanations before procedures, updates on what had been done, and helpful advice when pets went home.
• •Mostly positive value comments with a few pricing complaints: one reviewer felt emergency fees were reasonable, while another objected to blood-taking and insurance admin charges.