Briar House Veterinary Surgery

Briar House Veterinary Surgery in Broadstairs is part of the Kent Veterinary Surgeries group, and its website also says it is independently owned by DNA Vetcare. It provides 24/7 emergency care and inpatient hospitalisation, with owners describing quick after-hours appointments, transfers for overnight care, and regular updates during a stay. The practice covers routine and preventative care as well as surgery and longer-term medical management, and reviews often highlight calm, kind handling of nervous pets.

Services

• •24/7 emergency care and urgent admissions: the clinic offers round-the-clock emergency treatment, with owners describing being seen quickly after hours and pets being transferred in from their usual vet for immediate care.
• •Hospitalisation and inpatient monitoring: overnight stays and 24-hour care are a clear part of the service, with reviews mentioning ongoing monitoring, regular condition updates, and support during serious illness.
• •Surgery and medical treatment: the practice offers general surgery and medicine, including keyhole surgery. Recent examples include surgery to remove an intestinal foreign body after a dog was initially admitted with suspected pancreatitis.
• •Longer-term condition management: reviews also mention sustained treatment for hyperthyroidism over more than two years.
• •Preventative and routine care: the website lists preventative healthcare, health checks and clinics, and pet travel advice.
• •Breed- and species-specific services: the clinic runs a BOAS grading clinic, and reviews suggest it can support a wider range of pets, including owners seeking someone knowledgeable about pet rats.
• •Handling anxious pets: several owners describe staff making a fuss of nervous dogs to help settle them before appointments.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Fees mentioned by reviewers include £30 for blood taking and £7.50 for insurance paperwork administration. Review comments on cost are mixed: one after-hours visitor felt the emergency bill was very reasonable, while another was unhappy with the blood-taking and admin charges. One reviewer also described the clinic’s VIP plan as good value.

People

• •Enrico (vet) – praised for operating to remove a corn-cob intestinal blockage, keeping an owner updated throughout a hospital stay, and explaining difficult end-of-life decisions clearly and compassionately.
• •Leanne (vet) – credited with managing a cat’s hyperthyroidism over more than two years, with particular praise for her gentle manner.
• •Becca (nursing/support team) – thanked for thoughtful support after a pet’s death, including saving fur keepsakes.
• •Megan – mentioned positively for helpful support on the phone.
• •More broadly, recent reviews repeatedly praise the vets, nurses, reception, and wider team for being friendly, welcoming, and reassuring.

Reviews

4.8 stars from 718 Google reviews. Recent written feedback most often highlights

• •Strong emergency and inpatient experiences, with owners describing quick after-hours care, transfers from their usual vet, and overnight stays for 24-hour treatment and monitoring.
• •Friendly, compassionate staff throughout the practice, from phone support and reception to vets and nurses; several reviews mention pets being fussed over and helped to feel calmer.
• •Clear communication during serious cases, including regular updates while pets are hospitalised and praise for how options are explained.
• •Good clinical outcomes and reassurance, including one owner saying the team saved their dog’s life and another detailing successful surgery to remove a corn-cob foreign body. Cost comments are limited and mixed, with one reviewer finding the emergency fee reasonable and another criticising specific add-on charges.