Kings Hill Veterinary Clinic

- Positive feedback highlights helpful advice, care for seriously ill pets, and compassionate support during end-of-life treatment, including a condolence card after a cat was put to sleep. - Several negative reviews focus on appointment and reception issues, including booking errors, late cancellations because of overbooking, and interactions described as rude or abrupt. - One complaint describes an ear haematoma visit where the dog was not treated as expected but a consultation fee was still charged, leading to a dispute over a refund.

Kings Hill Veterinary Clinic in West Malling appears to offer general pet care including support for seriously ill animals, ear-related consultations, end-of-life care, and veterinary nurse training. Customer feedback also mentions microchip scanning enquiries. Reviews are mixed overall, with some owners praising helpful and compassionate care, while others report problems with appointment handling and communication.

Services

•General veterinary care: Reviews mention the clinic helping with pets that were seriously ill, including a treatment plan for a sick cat over several months.
•Ear-related consultations: Feedback refers to management of a chronic ear allergy/ear condition and assessment of an ear haematoma.
•End-of-life care: Owners have described euthanasia support and thoughtful follow-up after the loss of a pet.
•Veterinary nurse training facility: This is listed as one of the clinic’s capabilities.
•Microchip scanning: This has been mentioned in customer feedback, although one reviewer said the clinic refused to scan a cat.

Pricing

No published pricing information is currently available for this clinic.

People

Laura, described by one reviewer as the main vet, is the only named clinician appearing in customer feedback. Reception and admin staff are also mentioned several times in reviews, mainly in connection with booking, scheduling, and communication.

Reviews

Google reviews show 4.4 stars from 87 reviews.

•Positive feedback highlights helpful advice, care for seriously ill pets, and compassionate support during end-of-life treatment, including a condolence card after a cat was put to sleep.
•Several negative reviews focus on appointment and reception issues, including booking errors, late cancellations because of overbooking, and interactions described as rude or abrupt.
•One complaint describes an ear haematoma visit where the dog was not treated as expected but a consultation fee was still charged, leading to a dispute over a refund.
•Recent criticism also includes being told a dog with a recurring ear problem needed a fresh appointment before treatment would be given, and an allegation that the clinic refused to scan a cat for a microchip.

Reviews for Kings Hill Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 87 we track in total. Recent reviews may not be representative of overall sentiment.

Charlotte Humphrey

8 months ago

Carla Dowdeswell

10 months ago

I have been previously to get my dog treated for this ear allergy she has £150 per appointment and treatment!! However when I called to see if I can just get the treatment for her ear as it’s the same chronic condition they will not help without an appointment so they clearly care more about making money than helping animals. Definitely won’t be using again

Robert Parker

1 year ago

Walker Boyd

How disgusting of this vet to refuse to scan a cat for a chip! Every vet has a duty if care, but clearly you only interested in making money and don’t actually care about animals!

Mark Stockham

I have found this clinic to be very helpful, both with advice and with dealing with our pets when in some cases seriously ill. Again excellent service a few years later.

PAWS ON TOURS

2 years ago

Awful service. This happened a while back my partner took our dog in for a haematoma, I booked the appointment with the receptionist and explained my dog needed it drained they quoted me 80.00 that’s fine so my partner takes my dog and he returns with our dog the same as he took him but they had still charged 80.00. I rang the receptionist she was quite rude and hung up on me and explained the charge is valid and we couldn’t drain the ear as our dog was agressive, he’s not aggressive but he was in pain with his ear and they didn’t have a muzzle for a flat faced breed wouldn’t let my partner in to help. I went down there to talk to the manager and was greeted by Laura the main vet and the receptionist quite hostile I recorded it I stayed calm and notified I’m recording the conversation not recording them. They called the police and wouldn’t let me speak to the manager. They refused to refund me the police tried to help get my money back but they wouldn’t. I went to Ashmore vets the following day and they drained my dogs ear for 40.00 with no issues. I used kings bill vets for my puppies as I breed, also for my customers as I run a dog walking business and have never been treated so awfully ever. I used to recommend loads of business their way but I will never use them again. The worst thing is Laura the main vet knew me so did the receptionist zero customer service. Manager never got in touch either! Awful service I never leave bad reviews either but my experience was awful and left me quite upset.

Natasha Thompson

4 years ago

They have been absolutely fantastic while dealing with our sick cat. In the end she had to be put down and all the staff have been lovely throughout her treatment. Came home today to a card in the post from the vets saying they were thinking of us and sorry for our loss. 100% wouldn't go anywhere else, treated the cat with the utmost kindness and gave her an extra few comfortable months with their treatment plan.

Karen Dubrow

Have now had two very bad experiences with this practice, both involving appointments. The first I put down to bad luck and moved on when I made an appointment for two pets to be seen at the same time, only to arrive to be told they only had one appointment. They were rude and aggressive, blaming me for the situation, even though I had specifically told them about both pets After the second incident I will now be looking for a new vet. Made an appointment for my dog who was bleeding, only to be phoned 1/2 hour before the appointment to say that they’d overbooked and couldn’t see him! No apology whatsoever, refused to see my dog, making an appointment 24 hours later! Again, very rude when the issue was their inefficiency. They all need a course in customer service! Will never go back with any of my beloved pets and will tell all my friends to avoid like the plague.