Kings Hill Veterinary Clinic – Vets in West Malling
Clinic Overview
- Positive comments praise helpful advice, care for seriously ill pets, and kind end-of-life support, including a condolence card after a pet was put to sleep. - Several negative reviews focus on appointments and front-desk communication, including booking errors, overbooking, late cancellations, and interactions described as rude or abrupt. - Ear problems feature in multiple complaints, including one reviewer unhappy about needing a fresh appointment for a recurring ear condition and another who said an ear haematoma was assessed but not treated as expected while a consultation fee was still charged.
Services
- •General veterinary care: Reviews mention helpful advice and ongoing treatment for seriously ill pets, including a cat whose care plan reportedly helped give her a few extra comfortable months.
- •Ear-related consultations: Feedback refers to chronic ear problems and assessment of an ear haematoma, so ear conditions appear to be part of the clinic’s routine case mix.
- •End-of-life care: Owners have described compassionate euthanasia support and thoughtful follow-up afterwards, including a sympathy card.
- •Veterinary nurse training: The clinic is listed as a veterinary nurse training facility.
- •Microchip-related enquiries: Microchip scanning has come up in customer feedback, although one reviewer said a scan was refused.
Pricing
No published pricing information is currently available for this clinic.
People
Laura is named in reviews as the main vet. Reception and admin staff are also mentioned regularly, mainly in connection with booking, scheduling, and communication.
Reviews
Google reviews show 4.4 stars from 88 reviews overall. Recent written feedback is mixed, but the balance of recent comments is negative.
- •Positive comments praise helpful advice, care for seriously ill pets, and kind end-of-life support, including a condolence card after a pet was put to sleep.
- •Several negative reviews focus on appointments and front-desk communication, including booking errors, overbooking, late cancellations, and interactions described as rude or abrupt.
- •Ear problems feature in multiple complaints, including one reviewer unhappy about needing a fresh appointment for a recurring ear condition and another who said an ear haematoma was assessed but not treated as expected while a consultation fee was still charged.
- •One reviewer also criticised the clinic for refusing to scan a cat for a microchip, and some dissatisfied reviewers felt fees were prioritised too heavily.
