Kings Hill Veterinary Clinic – Vets in West Malling
Clinic Overview
Kings Hill Veterinary Clinic is a veterinary practice that’s also listed as a Veterinary Nurse Training facility. From the latest reviews available to us, it appears set up for general small-animal care, including managing ongoing conditions (ear allergies) and serious illness, and it has been involved in end-of-life care (euthanasia). Review experiences are mixed: some owners describe supportive care and thoughtful follow-up (including a condolence card after a pet was put to sleep), while others report refusals around appointments/services (e.g., not providing repeat ear treatment without a new appointment; allegedly refusing to scan a cat for a microchip) and front-desk/booking issues (overbooking, disagreements over what was booked).
Services
Based on the information provided (structured data + reviews), services mentioned include
- •Veterinary nurse training facility (listed capability).
- •Management of chronic ear conditions (ear allergy treatment is referenced by an owner).
- •Ear haematoma assessment, with an owner expecting drainage at the appointment (the clinic reportedly did not drain due to the dog being considered aggressive and handling constraints).
- •Care for seriously ill pets, including a treatment plan for a sick cat that an owner said provided “an extra few comfortable months.”
- •Euthanasia/end-of-life care for a cat (owner described the process and staff support).
- •Microchip scanning is mentioned in reviews, with one reviewer alleging the clinic refused to scan a cat for a chip.
Pricing
Pricing mentioned in reviews
- •£150 per appointment and treatment for a dog’s ear allergy (reported by one reviewer).
- •£80 quoted/charged for an appointment related to a dog’s ear haematoma (the reviewer says the ear was not drained but the fee was still charged).
People
- •Laura (described as the “main vet” by a reviewer): One reviewer reports a hostile interaction when trying to discuss a complaint/refund after an appointment where a procedure wasn’t performed.
- •Reception/admin team: Multiple reviews focus on booking and communication issues (e.g., arriving to find only one appointment booked when two pets were intended; being called shortly before an appointment to say the clinic was overbooked and couldn’t see a bleeding dog). Other owners, however, describe the clinic as “very helpful” with advice and during serious illness.
Reviews
Google rating: 4.4 stars from 87 reviews.
- •Support during serious illness and end-of-life: One owner describes a treatment plan that gave their cat “an extra few comfortable months,” and mentions receiving a condolence card after euthanasia.
- •Helpfulness (for some clients): One reviewer says the clinic was helpful with advice and with pets that were “seriously ill,” and continued to be “excellent” over multiple years.
- •Appointment/access frustrations (for others): Reviews include complaints about being unable to get repeat treatment for a chronic ear condition without a new appointment, and about being turned away due to overbooking even when a dog was bleeding.
- •Handling/procedure disputes and charges: One review alleges an ear haematoma wasn’t drained at the visit due to the dog being considered aggressive and equipment/handling limitations, but the appointment fee was still charged; the same reviewer describes an unsuccessful attempt to get a refund.
- •Service refusal claims: A reviewer alleges the clinic refused to scan a cat for a microchip.
Special Services
Animals Treated at Kings Hill Veterinary Clinic
Animals We Treat
Companion Animals
Opening Hours – Kings Hill Veterinary Clinic
Opening Hours
Hours
Reviews for Kings Hill Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 87 we track in total. Recent reviews may not be representative of overall sentiment.
Charlotte Humphrey
5 months ago
Carla Dowdeswell
7 months ago
I have been previously to get my dog treated for this ear allergy she has £150 per appointment and treatment!! However when I called to see if I can just get the treatment for her ear as it’s the same chronic condition they will not help without an appointment so they clearly care more about making money than helping animals. Definitely won’t be using again
Carla Dowdeswell
4 months ago
I have been previously to get my dog treated for this ear allergy she has £150 per appointment and treatment!! However when I called to see if I can just get the treatment for her ear as it’s the same chronic condition they will not help without an appointment so they clearly care more about making money than helping animals. Definitely won’t be using again
Robert Parker
10 months ago
Walker Boyd
10 months ago
How disgusting of this vet to refuse to scan a cat for a chip! Every vet has a duty if care, but clearly you only interested in making money and don’t actually care about animals!
Walker Boyd
8 months ago
How disgusting of this vet to refuse to scan a cat for a chip! Every vet has a duty if care, but clearly you only interested in making money and don’t actually care about animals!
Mark Stockham
a year ago
I have found this clinic to be very helpful, both with advice and with dealing with our pets when in some cases seriously ill. Again excellent service a few years later.
PAWS ON TOURS
2 years ago
Awful service. This happened a while back my partner took our dog in for a haematoma, I booked the appointment with the receptionist and explained my dog needed it drained they quoted me 80.00 that’s fine so my partner takes my dog and he returns with our dog the same as he took him but they had still charged 80.00. I rang the receptionist she was quite rude and hung up on me and explained the charge is valid and we couldn’t drain the ear as our dog was agressive, he’s not aggressive but he was in pain with his ear and they didn’t have a muzzle for a flat faced breed wouldn’t let my partner in to help. I went down there to talk to the manager and was greeted by Laura the main vet and the receptionist quite hostile I recorded it I stayed calm and notified I’m recording the conversation not recording them. They called the police and wouldn’t let me speak to the manager. They refused to refund me the police tried to help get my money back but they wouldn’t. I went to Ashmore vets the following day and they drained my dogs ear for 40.00 with no issues. I used kings bill vets for my puppies as I breed, also for my customers as I run a dog walking business and have never been treated so awfully ever. I used to recommend loads of business their way but I will never use them again. The worst thing is Laura the main vet knew me so did the receptionist zero customer service. Manager never got in touch either! Awful service I never leave bad reviews either but my experience was awful and left me quite upset.
Natasha Thompson
3 years ago
They have been absolutely fantastic while dealing with our sick cat. In the end she had to be put down and all the staff have been lovely throughout her treatment. Came home today to a card in the post from the vets saying they were thinking of us and sorry for our loss. 100% wouldn't go anywhere else, treated the cat with the utmost kindness and gave her an extra few comfortable months with their treatment plan.
Karen Dubrow
4 years ago
Have now had two very bad experiences with this practice, both involving appointments. The first I put down to bad luck and moved on when I made an appointment for two pets to be seen at the same time, only to arrive to be told they only had one appointment. They were rude and aggressive, blaming me for the situation, even though I had specifically told them about both pets After the second incident I will now be looking for a new vet. Made an appointment for my dog who was bleeding, only to be phoned 1/2 hour before the appointment to say that they’d overbooked and couldn’t see him! No apology whatsoever, refused to see my dog, making an appointment 24 hours later! Again, very rude when the issue was their inefficiency. They all need a course in customer service! Will never go back with any of my beloved pets and will tell all my friends to avoid like the plague.
