Pennard Vets – Vets in West Malling
Clinic Overview
Pennard Vets, located in West Malling, is highly regarded by its clients, boasting an impressive 4.7-star rating from 186 reviews on Google Maps. This level of feedback suggests a consistent standard of care and service. The clinic is praised for its dedicated staff, including receptionists, nursing staff, and veterinarians, who are noted for their friendliness, efficiency, and compassionate approach to animal care.
Customer reviews highlight the attentive and empathetic service provided by the staff, with many clients appreciating the team's efforts to accommodate urgent appointments and the personal touch they bring to each consultation. One client specifically commended Dr. Amy Jackson for her reassuring presence and ability to ease nervous pets.
The clinic offers a monthly subscription plan, which several reviewers have recommended for its value. This plan seems to provide a cost-effective way to manage pet care, ensuring regular check-ups and treatments without unexpected expenses.
There is also mention of a quick and responsive communication system, with clients noting the ease of contacting the clinic and receiving prompt assistance. This efficient communication is particularly valued in urgent situations, emphasizing the clinic’s commitment to customer service.
Overall, Pennard Vets in West Malling is characterized by its high-quality care, professional staff, and customer-friendly policies, making it a trusted choice for pet owners in the area.
Animals Treated at Pennard Vets
Animals We Treat
Companion Animals
Opening Hours – Pennard Vets
Opening Hours
Hours
Reviews for Pennard Vets
Note: Showing the 5 most recent Google reviews out of 191 we track in total. Recent reviews may not be representative of overall sentiment.
Nicole Scott
in the last week
Went in for annual jab and health check. The vet is always very thorough in exams and recommended treatment rationale.
Lorraine Dean
in the last week
Friendly, helpful and supportive vets.
Sarah Palmer
in the last week
A five star independent surgery. Always excellent care for my cat, with very highly qualified vet and efficient support staff. Reasonable cost too.
Anthony Guerrier
3 weeks ago
very caring vet my girl loves her
Lesley Galbraith
3 weeks ago
Very helpful. And put us at ease
Katie Filmer
a week ago
I cannot recommend Pennards Vets enough. All staff from reception, nursing staff and vets are fantastic, friendly and caring. They are understanding and non judgemental - you can tell they truly want the best for the animals in their care. Also, I cannot recommend the monthly plan enough, it is definitely worth the money.
Amanda Mitchell
3 weeks ago
I thought the team were efficient and saw to Sid quickly. We usually go to borough green Pennards as we like the calm atmosphere and happy kind staff, however, the team were pleasant and fairly warm at West Malling. We were also the last appointment of the day and we had been fitted in same day we called. Thank you Pennards Amanda
Linda Beard
3 months ago
Best vet I have ever had my dog doesn't mind going there ,understanding and caring for your animal will explain to me what's going on nice staff nice vets 5 Star ⭐⭐⭐⭐⭐
Liz Alexander
5 months ago
Excellent quality of service, care and kindness shown to our very nervous and special boy Cooper. A special mention to Dr Amy Jackson for her warming smile and putting us all at ease! Highly recommend the monthly subscription service as it’s excellent value for money.
Hanah
9 months ago
The lovely team at Pennards go above and beyond to care for our kitties Bennie and Lulu. We have brought them in for all sorts, and have been in 3 times in the past week to get help with Bennie’s lethargy. The vets are extremely attentive and assuring, not to mention they respond extremely quickly to messages and calls. I often joke that it’s easier to get medical appointments for our pets than for humans these days! We have even brought Bennie in when he got his coat covered in wall paint. We are extremely lucky to have the team at Pennard West Malling as our local vets. Thank you!
